DOI Programmatic Clearance for Customer Satisfaction Surveys

Forms and Documents

Document	Type	Status	Availability
1040-0001 30 Day Notice 83 FR 44300.pdf	Supplementary Document	Uploaded 2018-08-30	Available
1040-0001 SSB final 07232018.docx	Supporting Statement B	Uploaded 2018-07-25	Repair queued
1040-0001 SSA final 07232018.docx	Supporting Statement A	Uploaded 2018-07-25	Repair queued
1040-0001 Guidelines for Submission--2018.pdf	Supplementary Document	Uploaded 2018-07-26	Available
DI-4010 Generic Clearance Request Form 08282018.pdf	Supplementary Document	Uploaded 2018-08-28	Available
1040-0001 60-day FRN Published 03222018 83FR12590 2018-05842.pdf	Supplementary Document	Uploaded 2018-07-25	Available
EO13571 Streamlining Service Delivery and Improving Customer Service.pdf	Supplementary Document	Uploaded 2018-07-25	Available
EO12862 Setting Customer Service Standards.pdf	Supplementary Document	Uploaded 2018-07-25	Available
Public Law 103-62 Government Performance and Results Act of 1993.pdf	Supplementary Document	Uploaded 2018-07-25	Available

IC Document Collections

IC ID	Collection	Type	Status	Form
241990	John Heinz National Wildlife Refuge at Tinicum "Youth Crew Program Survey"	Other-Pre-Survey	New
239667	Evaluation of the Partners for Fish and Wildlife Program in the Southeast U.S.: Understanding landowner participations and ongoing stewardship behaviors	Other-Survey Questionnaire	New
236935	Assessment of Black Vulture Pilot Permitting Program in Kentucky and Tennessee	Other-Sampling Plan	New
236934	Reclamation Visitor Satisfaction Survey	Other-Customer Satisfaction Survey	New
235164	BLM Visitor Satisfaction Survey	Other-Satisfaction Survey	New
233628	Road Maintenance Improvement Project	Other-Survey Tool	New
233626	Parent Survey-Special Education	Other-Survey Tool	New
233620	Improving the Partners for Fish and Wildlife Program to Ensure Longevity of Voluntary Conservation Efforts	Other-Survey Tool	New

ICR Details

OMB Control No: 1040-0001	ICR Reference No: 201807-1040-001
Status: Active	Previous ICR Reference No: 201503-1040-001
Agency/Subagency: DOI/OPPM	Agency Tracking No:
Title: DOI Programmatic Clearance for Customer Satisfaction Surveys
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 10/15/2018
	Date Received in OIRA: 08/30/2018
Terms of Clearance: In accordance with 5 CFR 1320, the information collection is approved for three years.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	10/31/2021	36 Months From Approved	10/31/2018
Responses	100,000	0	360,000
Time Burden (Hours)	15,000	0	54,000
Cost Burden (Dollars)	0	0	0

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Abstract: The programmatic clearance enables Interior bureaus and offices to conduct customer research through external surveys such as In-person intercept surveys, telephone interviews or questionnaires, mail and e-mail surveys, web-based, and focus groups to improve the services and products DOI provides to the public.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
   EO: EO 13571 Name/Subject of EO: Streamling Service Delivery and Improving Customer Service
   PL: Pub.L. 103 - 62 1-11 Name of Law: Government Performance and Results Act of 1993
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	83 FR 12590	03/22/2018
30-day Notice:	Federal Register Citation:	Citation Date:
	83 FR 44300	08/30/2018
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 8

IC Title	Form No.	Form Name
John Heinz National Wildlife Refuge at Tinicum "Youth Crew Program Survey"
Parent Survey-Special Education
Evaluation of the Partners for Fish and Wildlife Program in the Southeast U.S.: Understanding landowner participations and ongoing stewardship behaviors
Improving the Partners for Fish and Wildlife Program to Ensure Longevity of Voluntary Conservation Efforts
Reclamation Visitor Satisfaction Survey
Road Maintenance Improvement Project
BLM Visitor Satisfaction Survey
Assessment of Black Vulture Pilot Permitting Program in Kentucky and Tennessee

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	100,000	360,000	0	-260,000	0	0
Annual Time Burden (Hours)	15,000	54,000	0	-39,000	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: Based on historical usage of this generic clearance over the last approval period, DOI used approximately 18,000 responses totaling 3,500 hours. This renewal reduces the approval request from 360,000 responses and 54,000 hours to 100,000 responses and 15,000 hours. This will allow us flexibility in the event of increased submissions during the current approval period.

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Annual Cost to Federal Government: $3,168,450

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/30/2018

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