NASA Website Customer Satisfaction Survey

Label

Element Questions

Look and Feel (1=Poor, 10=Excellent, Don't Know)

Look and Feel - Appeal

Please rate the visual appeal of this site.

Look and Feel - Balance

Please rate the balance of graphics and text on this site.

Look and Feel - Readability

Please rate the readability of the pages on this site.

Site Performance (1=Poor, 10=Excellent, Don't Know)

Site Performance - Loading

Please rate how quickly pages load on this site.

Site Performance - Consistency

Please rate the consistency of speed from page to page on this site.

Site Performance - Completeness

Please rate how completely the page content loads on this site.

Navigation (1=Poor, 10=Excellent, Don't Know)

Navigation - Organized

Please rate how well this site is organized.

Navigation - Options

Please rate the options available for navigating this site.

Navigation - Layout

Please rate how well the site layout helps you find what you need.

Information Browsing (1=Poor, 10=Excellent, Don't Know)

Information Browsing - Sort

Please rate the ability to sort information by criteria that are important to you on this site.

Information Browsing - Narrow

Please rate the ability to narrow choices to find the information you are looking for on this site.

Information Browsing - Features

Please rate how well the features on the site help you find the information you need.

Site Information (1=Poor, 10=Excellent, Don't Know)

Site Information - Thoroughness

Please rate the thoroughness of information provided on this site.

Site Information - Understandable

Please rate how understandable this site’s information is.

Site Information - Answers

Please rate how well the site’s information provides answers to your questions.

Image Content (1=Poor, 10=Excellent, Don't Know)

Image Content - Appeal

Please rate the extent to which the images and videos on this site appeal to you.

Image Content - Variety

Please rate the variety of images and videos offered on this site.

Image Content - Availability

Please rate the availability of specific images and videos that you were looking for on this site.

Label

Satisfaction Questions

Satisfaction

Satisfaction - Overall

What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)

Satisfaction - Expectations

How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)

Satisfaction - Ideal

How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)

Label

Future Behaviors

Likelihood to Return (1=Very Unlikely, 10=Very Likely)

Return

How likely are you to return to this site?

Recommend (1=Very Unlikely, 10=Very Likely)

Recommend

How likely are you to recommend this site to someone else?

Follow on Social Media (1=Very Unlikely, 10=Very Likely)

Follow on Social Media

How likely are you to follow NASA on social media such as Facebook or Twitter?

Share Content (1=Very Unlikely, 10=Very Likely)

Share Content

How likely are you to share content (like a video or article) from this site with others?

NASA Portal Content + Search V2 CUSTOM QUESTION LIST

Question Text

Answer Choices

Type

Required Y/N

Special Instructions

CQ Label

How frequently do you visit this site?

First time

Radio button, one-up vertical

Y

Frequency of Visit

More than once a day

Daily

Weekly

Monthly

Less than once a month

What is your primary reason for visiting nasa.gov today?

Read news

Radio button, one-up vertical

Y

OPS Group

Reason For Visit

Watch videos or NASA TV

Download apps

Randomize

Look for jobs and/or career information

Research

Looking for a topic I saw trending on social media

Other

Anchor Answer Choice

Other reason for visiting the site:

Text field, <100 char

N

OPS Group

Other Reason for Visit

When you came to NASA.gov today, how were you planning on using the information found on the site?

To educate others

Checkbox, one-up vertical

Y

Skip Logic Group

Plan for Information

For a classroom assignment

To educate myself

For entertainment

To research/apply for jobs

To write a news/media article

To contribute to a professional study/project

For creative inspiration for my business

Other

How else were you planning to use the information?

Text area, no char limit

N

Skip Logic Group

OE_Plan for Information

Humans in Space

Radio button, one-up vertical

Y

Skip Logic Group

Specific Info

What general topic describes the information you are looking for?

Earth and Climate

Solar System

Universe

Aeronautics

Technology

Learning Resources

News & Events

Information for scientists and researchers

Other

What specific topic are you looking for?

Text area, no char limit

N

Skip Logic Group

OE_Specific Info

How did you look for information on/navigate the NASA site today? (check all that apply)

Main navigation (Missions, Galleries, etc.)

Checkbox, one-up vertical

Y

Skip Logic Group

Navigation Methods

Topical navigation (International Space Station, Humans in Space, etc.)

Site search feature

Links throughout the page

A-Z Topics list

External search engine (Google, Bing, etc.)

Don't recall

Other

Other way you looked for information:

Text field, <100 char

N

Skip Logic Group

OE_Nav Methods

Which sections in the top navigation menu did you use (or visit) today? (check all that apply)

Missions

Checkbox, one-up vertical

Y

Skip Logic Group

Top Navigation

Galleries

NASA TV

Follow NASA

Downloads

Education

About

NASA Audiences

Not Sure

None of the Above

Please describe your primary experience with navigation on this site today.

I had no difficulty browsing on this site.

Radio button, one-up vertical

Y

Skip Logic Group

Nav Experience

Could not navigate back to previous information

Had difficulty finding relevant information

Would often feel lost, not know where I was

Links often did not take me where I expected

Links/labels are difficult to understand

Too many links or navigational choices

Had technical difficulties (e.g., broken links, error messages)

Other

Other navigation experience:

Text area, no char limit

N

Skip Logic Group

OE_Nav Exper

Were you able to find what you were looking for?

Yes

Radio button, one-up vertical

Y

Skip Logic Group

Found Info

I wasn't looking for anything in particular

No

Please tell us specifically what you were unable to find.

Text area, no char limit

N

Skip Logic Group

OE_Found Info

How easy was the information to understand?

1=Not at all easy

Radio button, scale, has don't know

Y

Skip Logic Group

Info Easy to Understand

2

3

4

5

6

7

8

9

10= Very easy

Don't know

In what way was the information difficult to understand?

Text area, no char limit

N

Skip Logic Group

OE_Info Issues with Understanding

Which best describes you?

Student - Elementary School

Radio button, two-up vertical

Y

OPS Group

Visitor Role

Student - Middle School

Student - High School

Student - College/University

Educator - Elementary School

Educator - Middle School

Educator - High School

Educator - College/University

Parent

General public

News media

NASA Employee

Contractor or sub

PI/Co-I/ team member

Other

Other best describes:

Text field, <100 char

N

OPS Group

OE_Describes

Please select the category that includes your age.

13-17

Drop down, select one

N

Age

18-24

25-34

35-44

45-54

55-64

65 or above

What is your level of education?

Have not graduated high school

Drop down, select one

N

Education

High school graduate

Some college, trade, technical or vocational training

College graduate

Post graduate degree

Prefer not to answer

If you could change one thing about the NASA.gov site, what one improvement would you suggest?

Text area, no char limit

N

Improvement