IV&V PSO Customer Satisfaction Survey

1.
Comprised of Facility Infrastructure, Safety, Property Management, Emergency
Management and Protective Services, the Program Support Office is responsible for
providing services in support of the IV&V Program, working closely with Goddard
Space Flight Center (GSFC) and other Agency entities.
To understand our customer’s needs and satisfaction with the products and services
provided by PSO, we are conducting a survey. We understand your time is valuable;
however, your experiences and opinions are important to us. Please take
approximately 10 minutes of your time to evaluate the support provided to you.
The survey will begin with questions about your location. Identifying your location
will direct you to the applicable questions.
If you have specific items you would like to have addressed, we would be happy to
meet with you to better understand how we can meet your needs. Please contact
Donna Ozburn (PSO Lead), David Sheldon (O&M Lead), or Brett Evans (Special
Agent) to discuss.
Let’s get started……..
1. Which of the following best describes your worksite location:
Onsite (includes full time onsite and part time onsite)
Offsite (located at other centers and full time remote workers)

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2. How would you rate the following services and resources provided?

Excellent

Good

Average

Fair

Poor

Building
maintenance
Custodial
Health and safety
Property
Management
Protective services
Online resources
Physical and logical
access
(in/out/change
processing, badging)
If you selected “Poor”, please take a moment to explain why.

3. What type(s) of problems did you encounter that required assistance?
Custodial
Repair (light power cord fixed, etc.)
Furniture request
Health/Safety concern
Relocation
Other (please specify)

N/A

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4. Does the IV&V Program provide adequate communications and access to information? Do
you have any suggestions on ways to improve communications for offsite staff?

5. Do you feel like you have the opportunity to contribute in team meetings, staff meetings,
etc.?

6. What is the IV&V Program doing that helps you succeed as an offsite employee?

7. What could the IV&V Program do to better accommodate offsite employees?

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8. How would you rate the customer service you received?

Excellent

Good

Average

Fair

Poor

Communication regarding
the status of your request
Timeliness
Knowledge/Competency of
staff
Professionalism
Courteousness/friendliness
Willingness to help
Overall performance
If you selected Poor, please take a moment to explain why.

9. In order to meet the needs of an industry leading workplace/future of work, PSO would like
to receive your perspective on the following. This information will be considered when
planning for the next 1-5 years.
What would your workplace of tomorrow look like? Keep in mind we will still need to have an
onsite presence to provide more opportunities for teamwork, collaboration, and togetherness.

10. Lastly, we would like to hear your voice on what PSO is doing well or how we can
improve.
Please provide any additional comments below.

The PSO team greatly appreciates your feedback/input. THANKS for taking the time to complete our survey!

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amended by section 2 of the Paperwork Reduction Act of 1995. You do not need to answer these questions unless
we display a valid Office of Management and Budget control number. The OMB control number for this information
collection is 2700-0153 and it expires on 07/31/2024. We estimate that it will take about 10 minutes to read the
instructions, gather the facts, and answer the questions. You may send comments on our time estimate above to
[email protected]. Send only comments relating to our time estimate to this address.