2025-2028 IRS Customer Satisfaction Surveys

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OMB #
1545-2250
(January 2023)
Department of the Treasury - Internal Revenue Service

Internal Revenue Service (IRS)
Customer Satisfaction Survey - Determinations
You can help the IRS improve its service to the public by answering the questions below. This voluntary survey takes less
than eight minutes to complete.
Your responses will be kept anonymous to the IRS. Only aggregate information will be provided to the IRS.
The following questions ask your opinion regarding your most recent IRS determination request. Regardless of whether you
agree or disagree with the final outcome, please mark the appropriate circle on the scale provided.
Strongly
Disagree

Disagree

Neutral

Agree

Strongly
Agree

Don’t Know
/Not
Applicable

Q1. Regardless of the outcome, I am satisfied with the way the IRS
handled my case.

NA
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Q2. From submission of my application through final determination,
I am satisfied with the length of the process.

NA
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5
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Q3. I am satisfied with how well the IRS communicated with me
(whether in writing or by telephone) throughout the process.

NA
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Q4. I understood the application form.

NA
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Q5. I understood the application instructions.

NA
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Q6. Did you file Form 1023-EZ, Streamlined Application for
Recognition of Exemption Under Section 501(c)(3) of the
Internal Revenue Code?

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Yes
No
Don’t know/Not Applicable

Strongly
Disagree

Q7. The acknowledgement letter clearly stated when the IRS
would contact me.
Q8 . Did the IRS contact you within the timeframe stated in the
acknowledgment letter?

Neutral

Skip to 9

Agree

Strongly
Agree

Don’t Know
/Not
Applicable

NA
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5
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NA
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Yes, I received a letter or telephone call within
the stated timeframe.
No, I did not receive a letter or telephone call
within the stated timeframe.
I initiated contact before the stated timeframe
elapsed.
Don’t Know/Not Applicable

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Yes
No
Don’t Know/Not Applicable

3
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Q9. Did the IRS ask you for additional information?

Disagree

Skip to 9

Skip to 15
Skip to 15
Please continue on back

Cat. No. 71625J

www.irs.gov

Form 15084 (1-2023)

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Strongly
Disagree

Disagree

Neutral

Agree

Strongly
Agree

Don’t Know
/Not
Applicable

Q10. The IRS employee clearly explained what additional
information they needed.

NA
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Q11. The IRS employee gave me enough time to respond to
the request for additional information.

NA
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Q12. How many times did the IRS employee contact you for
additional information?

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None
One
Two
Three or More
Don’t Know/Not Applicable

Strongly
Disagree

Disagree

Neutral

Agree

Strongly
Agree

Don’t Know
/Not
Applicable

Q13. The IRS employee was able to answer my questions
thoroughly.

NA
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Q14. The IRS employee was courteous.

NA
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Q15. I understood the determination letter.

NA
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Q16. If you have any suggestions for how IRS can improve its determination process, or any other comments,
provide them below.

If you have any questions about this survey,
please contact the survey processing center at 1-866-960-7897
or email us at [email protected].
If you have been unable to resolve any specific problems with your tax matter through the normal IRS channels,
or now face a significant hardship due to the application of the tax law, we encourage you to
contact the Taxpayer Advocate Service at 1-877-777-4778.

Thank you for completing this survey.
Please return this questionnaire to P.O. Box 64530, St. Paul, MN 55164-0530.
Paperwork Reduction Act Notice
The Paperwork Reduction Act requires that the IRS display an OMB control number on all public information requests.
The OMB Control Number for this study is 1545-2250. Also, if you have any comments regarding the time estimates
associated with this study or suggestions on making this process simpler, please write to the, Internal Revenue Service,
Special Services, SE:W:CAR:MP:T:M:SP, 1111 Constitution Ave. NW, Room 6129, Washington, DC 20224.

Cat. No. 71625J

www.irs.gov

Form 15084 (1-2023)

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