Customer Satisfaction Information Collections for the period 2021-2024

OMB 1545-2250

Surveys conducted under this clearance are used by the Internal Revenue Service to determine levels of customer satisfaction as well as determining issues that contribute to customer burden. This information will be used to make quality improvements to products and services. Collecting, analyzing, and using customer opinion data is a vital component of IRS's Balanced Measures Approach, as mandated by Internal Revenue Service Reform and Restructuring Act of 1998 and Executive Order 12862.

The latest form for Customer Satisfaction Information Collections for the period 2021-2024 expires 2021-09-30 and can be found here.

Latest Forms, Documents, and Supporting Material

Document Name
Appendix B-BU CS OMB Consolidated Follow-up Summary Rpt 2018-2020.pdf Supplementary Document
Appendix A - BU Burden and Cost REQUEST for 2021-2024.pdf Supplementary Document
DESCRIPTIONS.docx Supplementary Document
Supporting Statement (Part B) - Customer Satisfaction Surveys.docx Supporting Statement B
Supporting Statement - Customer Satisfaction Surveys (1545-2250).docx Supporting Statement A
2021-2024 IRS Customer Satisfaction Surveys Other-survey

All Historical Document Collections

202106-1545-008 Approved without change	Revision of a currently approved collection	2021-09-30
201803-1545-008 Approved without change	Extension without change of a currently approved collection	2018-06-27
201612-1545-015 Approved without change	Reinstatement with change of a previously approved collection	2017-01-23
201305-1545-031 Approved without change	New collection (Request for a new OMB Control Number)	2013-10-17