IRS Customer Satisfaction Surveys

ICR 201305-1545-031

OMB: 1545-2250

Federal Form Document

Forms and Documents
Document
Name
Status
Supporting Statement B
2013-09-16
Supporting Statement A
2013-09-16
IC Document Collections
IC ID
Document
Title
Status
207051 New
207050 New
207049 New
207048 New
207047 New
207046 New
207045 New
207044 New
207043 New
207042 New
207041 New
207040 New
207035 New
207032 New
207030 New
207029 New
207028 New
207027 New
207026 New
207025 New
207024 New
207023 New
207022 New
207021 New
207020 New
207019 New
207018 New
207015 New
207014 New
207013 New
207012 New
207011 New
207010 New
207009 New
207008 New
207007 New
207006 New
207005 New
207004 New
207003 New
207002 New
207001 New
207000 New
ICR Details
1545-2250 201305-1545-031
Historical Active
TREAS/IRS
IRS Customer Satisfaction Surveys
New collection (Request for a new OMB Control Number)   No
Regular
Approved without change 12/06/2013
Retrieve Notice of Action (NOA) 10/17/2013
Treasury is reminded that if it would like to provide incentives for surveys beyond the stated $40 amount, it will first seek OMB's approval for this increase and subsquently revise this collection accordingly.
  Inventory as of this Action Requested Previously Approved
12/31/2016 36 Months From Approved
568,392 0 0
34,945 0 0
0 0 0
The IRS is requesting approval to conduct 41 specific customer satisfaction and opinion surveys, which will allow us to continue to use a data-driven approach to understanding customer satisfaction at the Internal Revenue Service (IRS). Collecting, analyzing, and using customer opinion data is a vital component of IRS's Balanced Measures Approach, as mandated by Internal Revenue Service Reform and Restructuring Act of 1998 and Executive Order 12862.
None
None
Not associated with rulemaking
  78 FR 3499 01/16/2013
78 FR 57682 09/19/2013
No
  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 568,392 0 0 568,392 0 0
Annual Time Burden (Hours) 34,945 0 0 34,945 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
No
IRS is requesting a three-year approval to conduct specific customer satisfaction and opinion surveys, which will allow the agency to continue to use a data-driven approach to understanding customer satisfaction at the Internal Revenue Service (IRS). Collecting, analyzing, and using customer opinion data is a vital component of IRS's Balanced Measures Approach, as mandated by Internal Revenue Service Reform and Restructuring Act of 1998 and Executive Order 12862. These surveys have been originally approved under the 1545-1432 OMB approval number. This new grouping of surveys will result in a lowering of the burden potentially associated with the 1545-1432 approval number and an increase of 34,945 hours and 568,392 estimated annual responses, for this new approval number.
$18,881,631
Yes Part B of Supporting Statement
No
No
No
No
Uncollected
Michelle Sloan 202 874-0683 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
10/17/2013
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