SB/SE, Employment Tax Examination

Prenotification Letter

I need your help with an important initiative I am undertaking to improve our service to America's taxpayers. I want to get feedback from taxpayers like you who have recently experienced an audit of their employment tax returns.

In a few days, you will receive a questionnaire asking your opinions about the audit with the IRS. Please direct it to the person who had the most contact with the IRS on this matter. The questionnaire should take less than 5 minutes to complete. Your answers will be combined with others to give us an evaluation of customer satisfaction with IRS service.

To keep all replies anonymous to the IRS, we have asked an independent research company to administer the survey. Pacific Consulting Group/Scantron employees will process the questionnaires and report only statistical totals to us.

I am committed to improving IRS service to every taxpayer. Please help me in this effort by completing and returning the questionnaire as soon as possible. If you do not receive a questionnaire, please contact the Survey Helpline at 1-866-960-7897.

Sincerely,

John H. Imhoff, Jr.

Director, Specialty Programs

L1_13257-K

A few days ago, you received a letter from John H. Imhoff, Jr., Director, Specialty Programs, asking for your help with an important research project.

We are administering a nationwide survey among people who have had contact with the Internal Revenue Service (IRS). We want to know your opinions about your recent experience with the IRS audit of your employment tax return. Your responses are critical to the accuracy of this research.

We are sending questionnaires to all taxpayers who have gone through a recent examination of an employment tax return. All responses will be anonymous to the IRS, and your participation is voluntary. We will group your responses with others, so that no individual reply can be traced back to any one person.

The questionnaire is quite brief and should take less than 5 minutes to complete. Please use the postage-paid reply envelope to return your completed questionnaire. If you have any questions about this survey, please feel free to call the Survey Helpline at 1-866-960-7897.

The IRS is committed to improving its performance and service to the American public. A first step in this process is to gather reliable information from those who have had contact with IRS services and employees. Your honest opinions will help bring about this improvement.

Sincerely,

Dr. Peter Webb

Project Director

L2_13257-K

IRS SMALL BUSINESS/SELF-EMPLOYED

CUSTOMER SATISFACTION SURVEY

EMPLOYMENT TAX EXAMINATION

The IRS is trying to improve its service to the public. You can help in this important mission by answering the questions below. This voluntary survey should take less than 5 minutes to complete. Your responses will be kept completely anonymous to the IRS. If you have any questions about this survey, you may call the Survey Helpline at 1-866-960-7897.

1. The questions that follow ask your opinion regarding how the IRS handled your recent examination. For each question, regardless of whether you agree or disagree with the fi nal outcome, please indicate your answer by checking the box that best represents your opinion.
How would you rate the…		Very Dissatisfied	Somewhat Dissatisfied	Neither Satisfied Nor Dissatisfied	Somewhat Satisfied	Very Satisfied
						
a.	Explanation of why you were being examined?					
b.	Explanation of the exam process?					
c.	Ease of understanding the notice regarding your initial appointment?					
d.	Time given you to provide requested information to the IRS?					
e.	Time the IRS took to respond to you?					
f.	Flexibility of auditor in scheduling meetings?					
g.	Reasonableness of information you were asked to provide?					
h.	Explanation of why records were required after initial appointment?					
i.	Business knowledge of your auditor? .					
j.	Tax knowledge of your auditor?					
k.	Courtesy of your auditor?					
l.	Consideration given to the information you submitted?					
m.	Length of the exam process from start to finish?					
n.	Amount of time you had to spend on the examination?					
o.	Understanding that you have payment options?					
p.	Explanation of why adjustments were made?					
q.	Fairness of treatment by the IRS?					

2. Regardless of whether you agree or disagree with the final outcome, how would you rate your overall satisfaction with the way your examination was handled?	Very Dissatisfied	Somewhat Dissatisfied	Neither Satisfied Nor Dissatisfied	Somewhat Satisfied	Very Satisfied
					
					

3. Are you ...?

 The taxpayer

 A tax professional who represented the taxpayer

 Someone else who represented the taxpayer

If you have been unable to resolve any specific problems with your tax matter through the normal IRS channels, or now face a significant hardship due to the application of the tax law, we encourage you to contact the Taxpayer Advocate Service at 1-877-777-4778.

4. Use this space for comments or suggestions for improvement.

Thank you for completing the survey.

Please return the questionnaire to P.O. Box 64530, St. Paul, MN 55164-9610 USA.

Paperwork Reduction Act Notice. The Paperwork Reduction Act requires that the IRS display an OMB control number on all public information requests. The OMB Control Number for this study is 1545-1432. Also, if you have any comments regarding the time estimates associated with this study or suggestions on making this process simpler, please write to the: Internal RevenueService, Tax Products Coordinating Committee, SE:W:CAR:MP:T:T:SP, 1111 Constitution Ave. NW, Washington, DC 20224.

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Form 13257-K (Rev. 2-2009) Cat. No. 49042C Department of the Treasury – Internal Revenue Service

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Do We Have Your Input Yet?

Recently, you received a survey asking your opinions

about the service you received from the IRS in a recent

contact. If you have already completed and returned the

survey, please accept our sincere thanks. If not, please

take a few minutes to complete it and return it today. We want

to be sure we have your opinions and suggestions.

If you did not receive the survey, or it got misplaced,

please call us at 1-866-960-7897.

Dr. Peter Webb

Project Director

L3_13257-K

A few days ago, you received a survey from John H. Imhoff, Jr., Director, Specialty Programs,

asking for your help with an important research project. If you have already completed the survey, thank you. If you have not already done so, please take a few minutes to fill in your responses.

We are administering a nationwide survey among people who have had contact with the Internal

Revenue Service (IRS). We want to know your opinions about your recent experience with the IRS audit of your employment tax return. Your responses are critical to the accuracy of this research.

We are sending questionnaires to all taxpayers who have gone through a recent examination of an employment tax return. All responses will be anonymous to the IRS, and your participation is voluntary. We will group your responses with others, so that no individual reply can be traced back to any one person.

The questionnaire is quite brief and should take less than 5 minutes to complete. Please use the postage-paid reply envelope to return your completed questionnaire. If you have any questions about this survey, please feel free to call the Survey Helpline at 1-866-960-7897.

The IRS is committed to improving its performance and service to the American public. A first step in this process is to gather reliable information from those who have had contact with IRS services and employees. Your honest opinions will help bring about this improvement.

Thank you in advance for your cooperation.

Sincerely,

Dr. Peter Webb

Project Director

L4_13257-K