2018-2021 IRS Customer Satisfaction Surveys

ICR 201803-1545-008

OMB: 1545-2250

Federal Form Document

Forms and Documents
IC Document Collections
IC ID
Document
Title
Status
224956 Modified
ICR Details
1545-2250 201803-1545-008
Active 201612-1545-015
TREAS/IRS
2018-2021 IRS Customer Satisfaction Surveys
Extension without change of a currently approved collection   No
Regular
Approved without change 09/06/2018
Retrieve Notice of Action (NOA) 06/27/2018
  Inventory as of this Action Requested Previously Approved
09/30/2021 36 Months From Approved 09/30/2018
570,000 0 570,000
35,550 0 35,550
0 0 0

Surveys conducted under this clearance are used by the Internal Revenue Service to determine levels of customer satisfaction as well as determining issues that contribute to customer burden. This information will be used to make quality improvements to products and services. Collecting, analyzing, and using customer opinion data is a vital component of IRS's Balanced Measures Approach, as mandated by Internal Revenue Service Reform and Restructuring Act of 1998 and Executive Order 12862.

PL: Pub.L. 105 - 206 112 Name of Law: Internal Revenue Service Reform and Restructuring Act of 1998
  
None

Not associated with rulemaking

  83 FR 8921 03/01/2018
83 FR 30224 06/27/2018
Yes

1
IC Title Form No. Form Name
2018-2021 IRS Customer Satisfaction Surveys

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 570,000 570,000 0 0 0 0
Annual Time Burden (Hours) 35,550 35,550 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$2,000,000
Yes Part B of Supporting Statement
    No
    No
No
No
No
Uncollected
Michelle Sloan 202 874-0683 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
06/27/2018


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