Treasury is
reminded that if it would like to provide incentives for surveys
beyond the stated $40 amount, it will first seek OMB's approval for
this increase and subsquently revise this collection
accordingly.
Inventory as of this Action
Requested
Previously Approved
06/30/2018
6 Months From Approved
570,000
0
0
35,550
0
0
0
0
0
This is a new clearance request for a
number of customer satisfaction surveys to be conducted over the
next three years. Surveys conducted under this clearance are used
by the Internal Revenue Service to determine levels of customer
satisfaction as well as determining issues that contribute to
customer burden. This information will be used to make quality
improvements to products and services. Collecting, analyzing, and
using customer opinion data is a vital component of IRS's Balanced
Measures Approach, as mandated by Internal Revenue Service Reform
and Restructuring Act of 1998 and Executive Order 12862.
This collection pertains
to the upcoming tax year 2016 filing season. Emergency
reinstatement is requested so that a lapse in approval will not
impact the ability of respondents to file necessary tax-related
forms with the IRS and comply with income tax laws and regulations.
The usage of normal clearance procedures would create confusion for
potential respondents and negatively affect both them and the IRS
if timely submissions cannot be made. IRS requests approval for six
months, during which time a full extension request will be
finalized and submitted to OMB.
PL:
Pub.L. 105 - 206 112 Name of Law: Internal Revenue Service
Reform and Restructuring Act of 1998
The 2013-2016 surveys and their
associated burden have been removed. New 2017-2020 surveys have
been added. The survey originators have requested 35,550 burden
hours for completion of these surveys. It is estimated that roughly
the same amount of respondents will be surveyed per year.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.
DESCRIPTIONS.docx
Supporting Statement - Customer Satisfaction Surveys (Part B).doc
2017-2020 IRS Customer Satisfaction Surveys