In accordance with 5 CFR 1320, this information collection is approved
table that charts list comparision
Inventory as of this Action
Requested
Previously Approved
03/31/2028
36 Months From Approved
02/28/2025
8,177
0
6,454
1,023
0
808
0
0
0
The information collection request is for an extension without change of a currently approved collection under OMB control number 2132-0564 âSurvey of FTA Stakeholders". There have been no changes to the collection of information or the survey instrument. However, although there was no change in survey instrument/methodology, regulatory environment or FTA programmatic changes, there has been a change in the respondent universe. This shift is associated with an increase in unique individuals with system accounts, which increased the respondent universe. Due to FTAâs outreach efforts to increase participation in the survey there was an increase in CEO respondents and Editor respondents. As a result, the total respondent universe is now 8,177, an increase of 27 percent. Correspondingly, the burden hours submitted with this information collection request is 2,045, an increase of 27 percent. There has also been an increase in burden cost as new labor rates were used for calculations of the respondents and federal employees.
This is a voluntary collection of information via a survey that is distributed on a biennial basis. The survey provides FTA decision makers with the information necessary to determine current levels of service, establish realistic service delivery standards and opportunities for improvement, and establish mechanisms for ongoing monitoring of customer satisfaction. The information collected from FTA's grantees helps ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. The entities that will respond to the "Rating FTA Services to its Customers" survey include the CEO's, CFO's Executive Director as well as professional staff aka as NTD editors, such as engineers, urban planners, grant managers at public and private transit operators, state agencies and Metropolitan Planning Organizations across the country. As required, the supporting statement A, supporting statement B, survey instrument, methodology, and checklist are included without change as previously approved from DOT's Office of Bureau for Transportation Statistics (BTS).
EO: EO 12862 Name/Subject of EO: Customer Service
EO: EO 13571 Name/Subject of EO: Streamlining Service Delivery and Improving Customer Service
There have been no changes to the collection of information or the survey instrument. However, although there was no change in survey instrument/methodology, regulatory environment or FTA programmatic changes, there has been a change in the respondent universe. This shift is associated with an increase in unique individuals with system accounts, which increased the respondent universe. Due to FTAâs outreach efforts to increase participation in the survey, there was an increase in CEO respondents and other professional staff aka NTD Editors that respond to the survey. As a result, the total respondent universe is now 8,177, an increase of 27 percent. Correspondingly, the burden hours submitted with this information collection request is 2,045, an increase of 27 percent.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
2024 Supporting Statement Part A FTA Stakeholder Survey fINAL 10.28.2024.docx
30 Day FRN Survey of FTA Stakeholders.pdf
Survey of FTA Stakeholders Group B (Other Transit Professional Staff/NTD Editors - urban planners, engineers, etc.)