The information collection request is
for an extension without change of a currently approved collection
under OMB control number 2132-0564 “Survey of FTA Stakeholders".
There have been no changes to the collection of information or the
survey instrument. However, although there was no change in survey
instrument/methodology, regulatory environment or FTA programmatic
changes, there has been a change in the respondent universe. This
shift is associated with an increase in unique individuals with
system accounts, which increased the respondent universe. Due to
FTA’s outreach efforts to increase participation in the survey
there was an increase in CEO respondents and Editor respondents. As
a result, the total respondent universe is now 8,177, an increase
of 27 percent. Correspondingly, the burden hours submitted with
this information collection request is 2,045, an increase of 27
percent. There has also been an increase in burden cost as new
labor rates were used for calculations of the respondents and
federal employees. This is a voluntary collection of information
via a survey that is distributed on a biennial basis. The survey
provides FTA decision makers with the information necessary to
determine current levels of service, establish realistic service
delivery standards and opportunities for improvement, and establish
mechanisms for ongoing monitoring of customer satisfaction. The
information collected from FTA's grantees helps ensure that users
have an effective, efficient, and satisfying experience with the
Agency's programs. The entities that will respond to the "Rating
FTA Services to its Customers" survey include the CEO's, CFO's
Executive Director as well as professional staff aka as NTD
editors, such as engineers, urban planners, grant managers at
public and private transit operators, state agencies and
Metropolitan Planning Organizations across the country. As
required, the supporting statement A, supporting statement B,
survey instrument, methodology, and checklist are included without
change as previously approved from DOT's Office of Bureau for
Transportation Statistics (BTS).
EO: EO
12862 Name/Subject of EO: Customer Service
EO: EO 13571 Name/Subject of EO: Streamlining Service
Delivery and Improving Customer Service
There have been no changes to
the collection of information or the survey instrument. However,
although there was no change in survey instrument/methodology,
regulatory environment or FTA programmatic changes, there has been
a change in the respondent universe. This shift is associated with
an increase in unique individuals with system accounts, which
increased the respondent universe. Due to FTA’s outreach efforts to
increase participation in the survey, there was an increase in CEO
respondents and other professional staff aka NTD Editors that
respond to the survey. As a result, the total respondent universe
is now 8,177, an increase of 27 percent. Correspondingly, the
burden hours submitted with this information collection request is
2,045, an increase of 27 percent.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.
2024 Supporting Statement Part A FTA Stakeholder Survey fINAL 10.28.2024.docx
30 Day FRN Survey of FTA Stakeholders.pdf
Survey of FTA Stakeholders Group B (Other Transit Professional Staff/NTD Editors - urban planners, engineers, etc.)