Survey of FTA Stakeholders

Forms and Documents

Document	Type	Status	Availability
2024 Supporting Statement Part A FTA Stakeholder Survey fINAL 10.28.2024.docx	Supporting Statement A	Uploaded 2024-10-28	Repair queued
30 Day FRN Survey of FTA Stakeholders.pdf	Supplementary Document	Uploaded 2024-10-28	Missing upstream
Part B FTA Stakeholder Survey.docx	Supporting Statement B	Uploaded 2024-10-18	Missing upstream
2025 FTA Stakeholder Survey Communication to Solicit Participation.docx	Supplementary Document	Uploaded 2024-10-18	Repair queued
60 Day FRN Survey of FTA Stakeholders August 2024.pdf	Supplementary Document	Uploaded 2024-10-18	Repair queued
2021 FTA Stakeholder Survey Instrument.pdf	Supplementary Document	Uploaded 2021-08-25	Repair queued

IC Document Collections

IC ID	Collection	Type	Status	Form
248546	Survey of FTA Stakeholders Group B (Other Transit Professional Staff/NTD Editors - urban planners, engineers, etc.)	Other-FTA Stakeholder Survey	Modified
182762	Survey of FTA Stakeholders - Group A (CEO's and Exec. Officers)	Other-FTA Survey of FTA Stakeholders	Modified

ICR Details

OMB Control No: 2132-0564	ICR Reference No: 202410-2132-001
Status: Received in OIRA	Previous ICR Reference No: 202106-2132-001
Agency/Subagency: DOT/FTA	Agency Tracking No:
Title: Survey of FTA Stakeholders
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 10/28/2024

	Requested	Previously Approved
Expiration Date	36 Months From Approved	10/31/2024
Responses	8,177	6,454
Time Burden (Hours)	1,023	808
Cost Burden (Dollars)	0	0

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Abstract: The information collection request is for an extension without change of a currently approved collection under OMB control number 2132-0564 “Survey of FTA Stakeholders". There have been no changes to the collection of information or the survey instrument. However, although there was no change in survey instrument/methodology, regulatory environment or FTA programmatic changes, there has been a change in the respondent universe. This shift is associated with an increase in unique individuals with system accounts, which increased the respondent universe. Due to FTA’s outreach efforts to increase participation in the survey there was an increase in CEO respondents and Editor respondents. As a result, the total respondent universe is now 8,177, an increase of 27 percent. Correspondingly, the burden hours submitted with this information collection request is 2,045, an increase of 27 percent. There has also been an increase in burden cost as new labor rates were used for calculations of the respondents and federal employees. This is a voluntary collection of information via a survey that is distributed on a biennial basis. The survey provides FTA decision makers with the information necessary to determine current levels of service, establish realistic service delivery standards and opportunities for improvement, and establish mechanisms for ongoing monitoring of customer satisfaction. The information collected from FTA's grantees helps ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. The entities that will respond to the "Rating FTA Services to its Customers" survey include the CEO's, CFO's Executive Director as well as professional staff aka as NTD editors, such as engineers, urban planners, grant managers at public and private transit operators, state agencies and Metropolitan Planning Organizations across the country. As required, the supporting statement A, supporting statement B, survey instrument, methodology, and checklist are included without change as previously approved from DOT's Office of Bureau for Transportation Statistics (BTS).

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Customer Service
   EO: EO 13571 Name/Subject of EO: Streamlining Service Delivery and Improving Customer Service
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 65707	08/12/2024
30-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 85584	10/28/2024
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 2

IC Title	Form No.	Form Name
Survey of FTA Stakeholders - Group A (CEO's and Exec. Officers)
Survey of FTA Stakeholders Group B (Other Transit Professional Staff/NTD Editors - urban planners, engineers, etc.)

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	8,177	6,454	0	0	1,723	0
Annual Time Burden (Hours)	1,023	808	0	0	215	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: There have been no changes to the collection of information or the survey instrument. However, although there was no change in survey instrument/methodology, regulatory environment or FTA programmatic changes, there has been a change in the respondent universe. This shift is associated with an increase in unique individuals with system accounts, which increased the respondent universe. Due to FTA’s outreach efforts to increase participation in the survey, there was an increase in CEO respondents and other professional staff aka NTD Editors that respond to the survey. As a result, the total respondent universe is now 8,177, an increase of 27 percent. Correspondingly, the burden hours submitted with this information collection request is 2,045, an increase of 27 percent.

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Annual Cost to Federal Government: $7,407

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 10/28/2024

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