Survey of FTA Stakeholders

The information collection request is for an extension without change of a currently approved information collection under OMB control number 2132-0564 “Survey of FTA Stakeholders". This is a voluntary collection of information via a survey that is distributed on an annual basis.. The survey provides FTA decision makers with the information necessary to determine current levels of service, establish realistic service delivery standards and opportunities for improvement, and establish mechanisms for ongoing monitoring of customer satisfaction. The information collected from FTA's grantees will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. The entities that will respond to the "Rating FTA Services to its Customers" survey include the CEO's, CFO's Executive Director level individuals at public and private transit operators, state agencies and Metropolitan Planning Organizations across the country.

The latest form for Survey of FTA Stakeholders expires 2021-08-31 and can be found here.