Survey of FTA Stakeholders

Forms and Documents

Document Name	Status
Survey of FTA Stakeholders 30-Day FRN.pdf Supplementary Document	2017-10-04
Survey of FTA Stakeholders 60-Day FRN.pdf Supplementary Document	2017-10-04
2017 Justification Statement for Survey of FTA Stakeholders FINAL Oct 2017.doc Supporting Statement A	2017-10-04
Survey of Stakeholders Supporting Part B.doc Supporting Statement B	2014-06-10

IC Document Collections

IC ID	Document Title	Status
182762	Survey of FTA Stakeholders Other-Sample Survey Cover Letter	Modified

ICR Details

OMB Control No: 2132-0564	ICR Reference No: 201710-2132-001
Status: Active	Previous ICR Reference No: 201406-2132-003
Agency/Subagency: DOT/FTA	Agency Tracking No:
Title: Survey of FTA Stakeholders
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 08/02/2018
	Date Received in OIRA: 10/18/2017
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	08/31/2021	36 Months From Approved	08/31/2018
Responses	1,188	0	1,200
Time Burden (Hours)	1,188	0	1,200
Cost Burden (Dollars)	0	0	0

---

Abstract: The information collection request is for an extension without change of a currently approved information collection under OMB control number 2132-0564 “Survey of FTA Stakeholders". This is a voluntary collection of information via a survey that is distributed on an annual basis.. The survey provides FTA decision makers with the information necessary to determine current levels of service, establish realistic service delivery standards and opportunities for improvement, and establish mechanisms for ongoing monitoring of customer satisfaction. The information collected from FTA's grantees will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. The entities that will respond to the "Rating FTA Services to its Customers" survey include the CEO's, CFO's Executive Director level individuals at public and private transit operators, state agencies and Metropolitan Planning Organizations across the country.

---

Authorizing Statute(s): EO: EO 13571 Name/Subject of EO: Streamlining Service Delivery and Improving Customer Service
   EO: EO 12862 Name/Subject of EO: Customer Service
  

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 27958	06/19/2017
30-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 45940	10/02/2017
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Survey of FTA Stakeholders

---

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	1,188	1,200	0	-12	0	0
Annual Time Burden (Hours)	1,188	1,200	0	-12	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: The burden hours decreased from the previous request of 1,200 hours to 1,188 hours for this request, representing a reduction of 12 hours. This change is an adjustment caused by a decrease in the number of respondents completing the survey. In addition, there is a slight increase in the cost to the federal government as FTA revised the hourly rate to reflect 2017 GS pay scales. FTA also included a weighted benefits adjustment which had not been done in previous information collection request submissions.

---

Annual Cost to Federal Government: $3,270

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 10/18/2017

---