Survey of FTA Stakeholders

The purpose of these questions is to benchmark FTA services from our customers point of view. Your candor
will help us to improve. We appreciate anything you have to say on these topics, as you will see on the
second page. FTA intends to interpret your response as the general view of your organization.

1. Please indicate the estimated area population for which your agency
administers Federal transit grants.

Q

One or More Nonurbanized or Rural Area

50,000 to 200,000

ED
ED
ED
ED

200,00 to 500,000
500,000 to 1,000,000
1,000,000 to 3,000,000
Greater than 3,000,000

2. Please indicate the type of agency for which you are completing this survey.
Please use the Comment field below to further describe your organization.

ED

Transit Agency

Metropolitan Planning Agency
State Transportation Agency

ED
ED
ED
ED

Other Public Agency
Private

company

Not for Profit Organization
Other

If you wish, use this space to specify type of organization

3 In which FTA Region is your agency located?

ED
ED
ED
ED
ED
ED
ED
ED
ED
ED

Region 1 [ME, NH, VT, MA, CT(bus), RI]

Region 2 [NY, NJ, CT(rail)]
Region 3 [PA, MD, VA, DC, WV, DE]
Region 4 [KY, TN, MS, AL, GA, FL, NC, SC, PR]
Region 5 [IL, IN, OH, MI, WI, MN]
Region 6 [Tx, NM, LA, OK, AR]
Region 7 [NE, IA, MO, KS]
Region 8 [CO, ND, SD, WY, MT, UT]
Region 9 [NV, CA, AZ, HI, Guam, American Samoa]
Region 10 [AK, WA, OR, ID]

4. On a scale of Very Satisfied to Very Dissatisfied, how would you rate your

satisfaction level with

.

5: Very

Satisfied
The availability of FTA s technical services'
The ability of FTA Staff to provide on -site

technical services or participate in on -site
meetings?
The quality of FTA s technical services'
The usefulness of FTA sponsored training?
FTA s Internet website'

1D

Q

ll)
El)
(ID

4: Satisfied

EI

Q

i:ID

(ID

FTA's grant approval process?

ED

FTA s grant management process'

(Il)

The capability of FTA's staff?

ED

(ll)

The courtesy of FTA s staff'

3: Neutral

ID

Q

D

C)
(J
C)
El)
(J

2:
Dissatisfied

1: Very
Dissatisfied

Applicable

ED

ED

0

Q

0
ED
(J

Q

ED
ED

Not

Q

0
ED
El)
C)

Q

(II)
C)
(ID

ED

(lID

ID

The amount of effort FTA staff and its
representatives put into reducing your
workload?

ED

ED

ED

ED

ED

El)

The capability of FTA oversight consultant
services'

ED
ED
ED

(II)

ED
ED
ED

ED
ED
ED

ED
ED
ED

ED
ED

ED
ED

ED
ED

ED
ED

ED
ED

The ease of doing business with FTA compared
to other Federal agencies?

The extent FTA assesses the impact on
customer satisfaction when FTA changes a

ED
(ID

(I)

process?

The effectiveness of communications between
your organization and FTA staff?

The overall quality of FTA
customer'

services to

you as a

ED
ED

ED
(II)

'

t L¯J1[4I

The following open-ended questions are optional. We invite you to freely discuss any ideas or concerns that
would help FTA better to serve your agency's needs.

1. Are there any services that are provided by FTA that you find particularly

helpful in meeting your needs?

2. What services should FTA improve that would directly benefit your agency?

3. Are there FTA products or services that should be curtailed?

4. Are there any other issues that FTA should be aware of that affect your
ability to provide the best public transportation you can?

The Paperwork Reduction Act (PRA) of 1995, requires us to notiI' you that this information
collection is in accordance with the clearance requirements of Section 3507 of the Paperwork
Reduction Act of 1995. FTA may not conduct or sponsor and you are not required to respond to a
collection of information unless it displays a valid 0MB control number. The valid 0MB control
number for this information collection is 2132-0564. The expiration date is October31, 2017.
The time required to complete this information collection is estimated to average 60 minutes
(1 hour) per response, including the time to review instructions, search existing data sources,
gather and maintain the data needed. and complete and review the information collection. The
information will be used by FTA to assess customer needs, determine how well FTA is responding
to those needs and improve service, if needed. Response to this request is voluntary.