Survey of FTA Stakeholders

Forms and Documents

Document Name	Status
2014 Justification Statement for Survey of FTA Stakeholders V5.doc Supporting Statement A	2014-07-31
Survey of Stakeholders Supporting Part B.doc Supporting Statement B	2014-06-10

IC Document Collections

IC ID	Document Title	Status
182762	Survey of FTA Stakeholders Other-Sample Survey	Modified

ICR Details

OMB Control No: 2132-0564	ICR Reference No: 201406-2132-003
Status: Historical Active	Previous ICR Reference No: 201103-2132-001
Agency/Subagency: DOT/FTA	Agency Tracking No:
Title: Survey of FTA Stakeholders
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 10/23/2014
	Date Received in OIRA: 07/31/2014
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	10/31/2017	36 Months From Approved	10/31/2014
Responses	1,200	0	1,500
Time Burden (Hours)	1,200	0	1,500
Cost Burden (Dollars)	0	0	0

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Abstract: The survey completed by FTA's customers will provide decision makers with the information necessary to determine current levels of service, establish realistic service delivery standards and opportunities for improvement, and establish mechanisms for ongoing monitoring of customer satisfaction.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Customer Service
   EO: EO 13571 Name/Subject of EO: Streamlining Service Delivery and Improving Customer Service
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 19414	04/08/2014
30-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 33256	06/10/2014
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Survey of FTA Stakeholders

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	1,200	1,500	0	0	-300	0
Annual Time Burden (Hours)	1,200	1,500	0	0	-300	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Cutting Redundancy

Short Statement: The burden hours decreased from the previous request of 1,500 hours to 1,200 hours for this request, representing a reduction of 300 hours. This change is an adjustment caused by a decrease in the number of respondents completing the survey. After review of the previous stakeholder survey contact list, FTA noted multiple survey respondents in the same organization. FTA determined that having multiple respondents in the same agency was redundant. As a result, the list was updated and the number of respondents decreased from 1,500 in 2011 to the current total of 1,200 respondents. As a result of the decreased number of respondents, the correlating cost associated with their salaries decreased from $67,500 in 2011 to $54,000 currently. This represents a decrease of $13,500.

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Annual Cost to Federal Government: $3,080

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 07/31/2014

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