The Telemarketing Sales Rule requires certain disclosures in telemarketing calls for the sale of goods or services or the solicitation of charitable contributions by sellers and/or telemarketers. The disclosures provide consumers or prospective donors with information necessary to make informed decisions.
The Final Rule newly requires inbound tech support calls (calls that consumers make in response to an advertisement through any medium or to a direct mail solicitation) to comply with the Ruleâs recordkeeping and disclosure requirements. The Final Rule and these associated information collections are necessary in light of the widespread deception and consumer injury caused by tech support scams. The Final Rule provides the Commission with the ability to obtain stronger relief in cases involving tech support scams, including civil penalties and consumer redress.
US Code:
15 USC 6101-6108
Name of Law: Telemarketing and Consumer Fraud and Abuse Prevention Act
US Code: 15 USC 6101â6108 Name of Law: Telemarketing and Consumer Fraud and Abuse Prevention Act
This is a program change, not an adjustment. The estimated additional annual hours of burden would be 110,568, and the estimated additional annual labor costs would be
$3,270,518. The newly added recordkeeping requirements will add annual non-labor costs of $33,825 in total for the 615 covered entries ($55 each).
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
TSR Final Rule Tech Support - SS - 12-10-2024-FINAL.pdf
Recordkeeping for live TM calls