Joint Outpatient Experience Survey (JOES)

Forms and Documents

Document Name	Status
JOES Email.docx Supplementary Document	2024-10-10
JOES SMS.jpg Supplementary Document	2024-10-10
SS-B_0720-JOES_7.1.2024.docx Supporting Statement B	2024-10-10
SS-A_0720-JOES_10.23.2024.docx Supporting Statement A	2024-11-19

IC Document Collections

IC ID	Document Title	Status
271546	JOES Other-Survey	New

ICR Details

OMB Control No: 0720-0085	ICR Reference No: 202501-0720-001
Status: Active	Previous ICR Reference No:
Agency/Subagency: DOD/DODOASHA	Agency Tracking No: 0720-JOES
Title: Joint Outpatient Experience Survey (JOES)
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 01/08/2025
	Date Received in OIRA: 01/08/2025
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	12/31/2027	36 Months From Approved
Responses	310,000	0	0
Time Burden (Hours)	26,533	0	0
Cost Burden (Dollars)	834,250	0	0

---

Abstract: The core objective of the JOES Survey Suite is to systematically assess MHS beneficiaries' perceptions of their outpatient care quality when received directly at Military Treatment Facilities (MTFs) and through civilian network providers reimbursed by the MHS (private sector care). The JOES Survey Suite collects feedback from military personnel, military family members, and retirees regarding their outpatient care. These surveys gather insights into beneficiaries' perspectives on the care they received during outpatient visits in order to identify opportunities to improve the care provided by MHS providers and systems.

---

Authorizing Statute(s): EO: EO 13985 Name/Subject of EO: Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust
   EO: EO 13571 Name/Subject of EO: Streamlining Service Delivery and Improving Customer Service
   PL: Pub.L. 114 - 92 713 Expansion of Evaluation Name of Law: NDAA FY2016
   PL: Pub.L. 102 - 484 724 Annual Healthcare Survey Name of Law: NDAA FY2013
  

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 56347	07/09/2024
30-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 91373	11/19/2024
Did the Agency receive public comments on this ICR? Yes

---

Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
JOES

---

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	310,000	0	0	310,000	0	0
Annual Time Burden (Hours)	26,533	0	0	26,533	0	0
Annual Cost Burden (Dollars)	834,250	0	0	834,250	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: New ICR

---

Annual Cost to Federal Government: $3,164,894

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 11/19/2024

---