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pdfVA Solid Start Survey
V1 DRAFT
02/27/2023
Working Draft, Pre-Decisional, Deliberative document – Internal VA Use Only
EMAIL SUBJECT LINE: VA Solid Start Survey (5 minutes)
EMAIL PREHEADER: Tell us about your experience with VA Solid Start.
OMB Number: 2900-0876
Expiration: 2/28/2026
Estimated Burden: 5 minutes
Your opinion matters.
Dear ,
We want to hear about your experience with VA Solid Start,
which calls new Veterans over their first year of separation
from the service to help connect them with VA services and
benefits. By responding to this survey, you will directly help us
improve the services we provide to new Veterans like you. VA
wants to provide you with the best services to ease your
transition into civilian life!
Take Our Survey
Thank you,
Veterans Experience Office
Department of Veterans Affairs
Whether you’re just getting out of the service or you’ve been a civilian for years, the VA Welcome Kit
can help guide you to the benefits and services you’ve earned.
The Veterans Crisis Line provides free, confidential support for Veterans and their families and
friends in crisis. Dial 988 (Press 1) or 1 (800) 273-8255 (Press 1), or text 838255 to receive
confidential support 24/7 (System of Records Notice VA158VA10NC5). Visit https://
www.veteranscrisisline.net for more information.
Additionally, the National Call Center for Homeless Veterans (NCCHV) provides free, confidential
support for Veterans and their family members and friends who are homeless or at risk of
homelessness. Veterans can either call or chat online with the National Call Center for Homeless
Veterans where trained counselors are ready to talk confidentially 24 hours a day, 7 days a week.
Dial 1 (877) 424-3838 or visit https://www.va.gov/HOMELESS/ to receive confidential support.
Please do not reply to this email - it is unmonitored.
If you wish to share your feedback, please do so by .
You received this email because you provided your email address to VA. If you would like to opt out
from receiving future surveys, please click below.
Unsubscribe from this VA Survey | Privacy Policy
By filling out this survey, you are authorizing VA database access to retrieve Veteran contact
information to follow up with you accordingly for purposes of service recovery, potential crisis, or to
learn more about feedback you have shared regarding your experience with VA. VA may utilize
individual Veteran survey data from this survey or other sources to ensure the final scores truly and
accurately represent the experiences of Veterans. This information is collected in accordance with
section 3507 of the Paperwork Reduction Act of 1995. Title 38, United States Code, allows us to ask
for this information. We estimate that you will need an average of 5 minutes to review the
instructions and complete this survey. The results of this survey will be used to inform opportunities
for program improvement in the quality of VA services. Participation in this survey is voluntary, and
your decision not to respond will have no impact on VA benefits or services which you may currently
be receiving. VA cannot conduct or sponsor a collection of information unless a valid OMB control
number is displayed. You are not required to respond to a collection of information if this number is
not displayed. Valid OMB control numbers can be located on the OMB Internet Page at https://
www.reginfo.gov/public/do/PRAMain. Information gathered will be kept private to the extent
provided by law.
Privacy Policy [logic: Hyperlink: https://www.va.gov/privacy-policy/]
VA Solid Start Survey
V1 DRAFT
02/27/2023
Working Draft, Pre-Decisional, Deliberative document – Internal VA Use Only
EMAIL SUBJECT LINE: We still want to hear about your experience with VA Solid Start (5
minutes)
EMAIL PREHEADER: Tell us about your experience with VA Solid Start.
OMB Number: 2900-0876
Expiration: 2/28/2026
Estimated Burden: 5 minutes
Your feedback is important to us.
Dear ,
We care about your experience. Please
take this 5 minute survey to let us know about your
experience with VA Solid Start.
Take Our Survey
Thank you,
Veterans Experience Office
Department of Veterans Affairs
Whether you’re just getting out of the service or you’ve been a civilian for years, the VA Welcome Kit
can help guide you to the benefits and services you’ve earned.
The Veterans Crisis Line provides free, confidential support for Veterans and their families and
friends in crisis. Dial 988 (Press 1) or 1 (800) 273-8255 (Press 1), or text 838255 to receive
confidential support 24/7 (System of Records Notice VA158VA10NC5). Visit https://
www.veteranscrisisline.net for more information.
Additionally, the National Call Center for Homeless Veterans (NCCHV) provides free, confidential
support for Veterans and their family members and friends who are homeless or at risk of
homelessness. Veterans can either call or chat online with the National Call Center for Homeless
Veterans where trained counselors are ready to talk confidentially 24 hours a day, 7 days a week.
Dial 1 (877) 424-3838 or visit https://www.va.gov/HOMELESS/ to receive confidential support.
Please do not reply to this email - it is unmonitored.
If you wish to share your feedback, please do so by .
You received this email because you provided your email address to VA. If you would like to opt out
from receiving future surveys, please click below.
Unsubscribe from this VA Survey | Privacy Policy
By filling out this survey, you are authorizing VA database access to retrieve Veteran contact
information to follow up with you accordingly for purposes of service recovery, potential crisis, or to
learn more about feedback you have shared regarding your experience with VA. VA may utilize
individual Veteran survey data from this survey or other sources to ensure the final scores truly and
accurately represent the experiences of Veterans. This information is collected in accordance with
section 3507 of the Paperwork Reduction Act of 1995. Title 38, United States Code, allows us to ask
for this information. We estimate that you will need an average of 5 minutes to review the
instructions and complete this survey. The results of this survey will be used to inform opportunities
for program improvement in the quality of VA services. Participation in this survey is voluntary, and
your decision not to respond will have no impact on VA benefits or services which you may currently
be receiving. VA cannot conduct or sponsor a collection of information unless a valid OMB control
number is displayed. You are not required to respond to a collection of information if this number is
not displayed. Valid OMB control numbers can be located on the OMB Internet Page at https://
www.reginfo.gov/public/do/PRAMain. Information gathered will be kept private to the extent
provided by law.
Privacy Policy [logic: Hyperlink: https://www.va.gov/privacy-policy/]
VA Solid Start Survey
V1 DRAFT
02/27/2023
Working Draft, Pre-Decisional, Deliberative document – Internal VA Use Only
The VA provides free, confidential support 24/7 for Veterans and their family and friends. If you
are in crisis, contact the Veterans Crisis Line: Dial 988 (Press 1) or 1 (800) 273-8255 (Press
1), text 838255, or visit https://www.veteranscrisisline.net. If you are homeless or at risk of
homelessness, contact the National Call Center for Homeless Veterans (NCCHV) by dialing
1 (877) 424-3838 or visiting https://www.va.gov/HOMELESS/.
OMB Number: 2900-0876
Expiration: 2/28/2026
Estimated Burden:5 minutes
Help us serve you better.
We want to hear about your experience with VA Solid Start, which calls new
Veterans over their first year of separation from the service to help connect them
with VA services and benefits. By responding to this survey, you will directly help
us improve the services we provide to new Veterans like you. VA wants to
provide you with the best services to ease your transition into civilian life!
This survey will take about 5 minutes to complete.
The following questions are about your most recent call with VA Solid Start.
Where did you get information about VA benefits and services, other than from VA Solid
Start? (select all that apply)
Logic: If "I didn't have any information before VA Solid Start called" is
Friends/family/peers
Transition Assistance Program (TAP)
selected with any other option, display the following error:
X Error: I didn’t have any information before VA Solid Start called cannot
be selected with other selections made.
VA web sites
Veteran Service Organization (VSO), State or other Federal Agency
I didn’t have any information before VA Solid Start called
What would make your calls with VA Solid Start a more positive experience? (select all
that apply)
An option to schedule the call at a specific time/date
Having the call 3-6 months after my release from active duty
Having the call 6-9 months after my release from active duty
Option for online, virtual, or text communication
Subject or reason for the call
I was glad to have the chance to talk with the Solid Start Representative.
Strongly
Disagree
Disagree
1
2
Neither Agree
nor Disagree
Agree
Strongly
Agree
4
5
3
The Solid Start Representative treated me with respect.
Strongly
Disagree
Disagree
1
2
Neither Agree
nor Disagree
3
Agree
Strongly
Agree
4
5
I felt that I had a choice of what I talked about with the Solid Start Representative.
Strongly
Disagree
Disagree
Neither Agree
nor Disagree
Agree
Strongly
Agree
1
2
3
4
5
The Solid Start Representative explained things in a way that was easy to understand.
Strongly
Disagree
Disagree
Neither Agree
nor Disagree
Agree
Strongly
Agree
1
2
3
4
5
The Solid Start Representative did a good job explaining the deadlines for applying for
benefits.
Strongly
Disagree
Disagree
1
2
Neither Agree
nor Disagree
Agree
Strongly
Agree
4
5
3
The Solid Start Representative did a good job explaining what I need to do to access VA
services and benefits.
Strongly
Disagree
Disagree
Neither Agree
nor Disagree
Agree
Strongly
Agree
1
2
3
4
5
As a result of the information provided by VA Solid Start, I feel comfortable accessing
VA services and benefits on my own.
Strongly
Disagree
Disagree
1
2
Neither Agree
nor Disagree
3
Agree
Strongly
Agree
4
5
As a result of the information provided by VA Solid Start, I applied for or plan to apply
for VA benefits.
Yes
No
Not Sure
Working with VA Solid Start did not change my plans to apply for benefits
The amount of time the Solid Start Representative spent with me was:
Much longer than I needed
Longer than I needed
Just right for me
Shorter than I needed
Much shorter than I needed
The following questions are about VA Solid Start overall.
VA Solid Start provided useful information to me.
Strongly
Disagree
Disagree
1
2
Neither Agree
nor Disagree
3
Agree
Strongly
Agree
4
5
I think VA Solid Start is a great way for new Veterans to learn about VA services and
benefits.
Strongly
Disagree
Disagree
1
2
Neither Agree
nor Disagree
3
Agree
Strongly
Agree
4
5
Overall, I am satisfied with the service I received from VA Solid Start.
Strongly
Disagree
Disagree
1
2
Neither Agree
nor Disagree
3
Agree
Strongly
Agree
4
5
I trust VA Solid Start to provide the information I need about VA services and benefits.
Strongly
Disagree
1
Disagree
Neither Agree
nor Disagree
Agree
Strongly
Agree
2
3
4
5
Required
Finish
By filling out this survey, you are authorizing VA database access to retrieve Veteran contact information to follow up with
you accordingly for purposes of service recovery, potential crisis, or to learn more about feedback you have shared
regarding your experience with VA. VA may utilize individual Veteran survey data from this survey or other sources to ensure
the final scores truly and accurately represent the experiences of Veterans. This information is collected in accordance with
section 3507 of the Paperwork Reduction Act of 1995. Title 38, United States Code, allows us to ask for this information. We
estimate that you will need an average of 5 minutes to review the instructions and complete this survey. The results of this
survey will be used to inform opportunities for program improvement in the quality of VA services. Participation in this survey
is voluntary, and your decision not to respond will have no impact on VA benefits or services which you may currently be
receiving. VA cannot conduct or sponsor a collection of information unless a valid OMB control number is displayed. You are
not required to respond to a collection of information if this number is not displayed. Valid OMB control numbers can be
located on the OMB Internet Page at https://www.reginfo.gov/public/do/PRAMain. Information gathered will be kept private
to the extent provided by law.
Privacy Policy
VA Solid Start Survey
V1 DRAFT
02/27/2023
Working Draft, Pre-Decisional, Deliberative document – Internal VA Use Only
The VA provides free, confidential support 24/7 for Veterans and their family and friends. If you
are in crisis, contact the Veterans Crisis Line: Dial 988 (Press 1) or 1 (800) 273-8255 (Press
1), text 838255, or visit https://www.veteranscrisisline.net. If you are homeless or at risk of
homelessness, contact the National Call Center for Homeless Veterans (NCCHV) by dialing
1 (877) 424-3838 or visiting https://www.va.gov/HOMELESS/.
OMB Number: 2900-0876
Expiration: 2/28/2026
Estimated Burden:5 minutes
Thank you for choosing VA.
The U.S. Department of Veterans Affairs uses these surveys to collect
your feedback in order to continuously improve your experience with VA
services.
Please visit VA.gov to explore benefits, resources, and information
at VA.
By filling out this survey, you are authorizing VA database access to retrieve Veteran contact information to follow up with
you accordingly for purposes of service recovery, potential crisis, or to learn more about feedback you have shared
regarding your experience with VA. VA may utilize individual Veteran survey data from this survey or other sources to ensure
the final scores truly and accurately represent the experiences of Veterans. This information is collected in accordance with
section 3507 of the Paperwork Reduction Act of 1995. Title 38, United States Code, allows us to ask for this information. We
estimate that you will need an average of 5 minutes to review the instructions and complete this survey. The results of this
survey will be used to inform opportunities for program improvement in the quality of VA services. Participation in this survey
is voluntary, and your decision not to respond will have no impact on VA benefits or services which you may currently be
receiving. VA cannot conduct or sponsor a collection of information unless a valid OMB control number is displayed. You are
not required to respond to a collection of information if this number is not displayed. Valid OMB control numbers can be
located on the OMB Internet Page at https://www.reginfo.gov/public/do/PRAMain. Information gathered will be kept private
to the extent provided by law.
Privacy Policy
| File Type | application/pdf |
| File Modified | 2023-04-19 |
| File Created | 2023-04-19 |