Post Call Survey – Audio file scripts.
If
you are interested in taking a voluntary survey at the end of this
call about your experience with our contact center press 1, if not
press 2 to continue.
VEO_
Thank you for staying on
the line to answer this 7-question voluntary survey about your
experience with our Contact Center. The Department of Veterans
Affairs values your opinion. The survey should take approximately one
minute to complete.
VEO_Anonymity.wav
Please
note that this survey is not anonymous. If you provide feedback, you
may be contacted by VA. Serving you is our top priority. You may end
this call at any time.
VEO_SurveyGrading.wav
Using a
scale from 1 to 5, with 5 being strongly agree, please tell us how
much you agree with the following statements.
VEO_
Press
0 for help at any time during the survey.
VEO_PCS_1
I
am satisfied with the service I received from the VA Call Center.
VEO_PCS_2
The
phone representative answered my question on the issue I recently
called about.
VEO_PCS_3
I trust VA to fulfill our
country’s commitment to Veterans.
VEO_PCS_4
The
length of time it took to get connected to a phone representative was
reasonable.
VEO_PCS_5
The
phone representative treated me with courtesy and respect.
VEO_PCS_6
The
information provided during the call helped me feel that I have a
better understanding of my issue and next steps.
VEO_PCS_7
The
information provided by the phone representative was explained in
terms I could understand.
VEO_PCS_ThankYou_New.wav
Thank
you for taking the time to complete this survey. We truly value the
information you have provided.
VEO_PCS_PRA.
Please
stay on the line if you would like to hear information we are
required to provide about the Paperwork Reduction Act and the Privacy
Act.
VEO_PCS_OMB. The OMB Control Number for this survey is 2900-0876, and it expires 02/28/2026. The System of Record Notice for this survey is 43VA008.
VEO_PCS_Comments.
Send
comments about this survey to: [email protected].
CALLER OPTIONS OR UNCLEAR RESPONSE
VEO_PCS_Option_0
WHEN
CALLER PRESSES OPTION 0 FOR HELP DURING PCS
Use the numbers on
your phone to respond to the questions, 1 means you strongly disagree
with the statement and 5 means your strongly agree with the
statement. If you neither agree or disagree press
3.
VEO_PCS_NoSelection.wav
I am sorry, I did not hear
your selection. Please try again.
VEO_PCS_SurveySorry.wav
I
am sorry. I did not understand your entry. Please try again.
[END OF SURVEY]
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| Author | Brown, Brian T. |
| File Modified | 0000-00-00 |
| File Created | 2025-05-19 |