ECCC – VA Loan Guaranty
Post Call Survey – Audio file scripts.
If
you are interested in taking a voluntary survey at the end of this
call about your experience with our contact center press 1, if not
press 2 to continue.
VEO_
Thank you for staying on
the line to answer this 5-question survey about your experience with
our Contact Center. The Department of Veterans Affairs values
your opinion. The survey should take approximately two minutes to
complete.
VEO_Anonymity.wav
Please
note that this survey is not anonymous. If you provide feedback, you
may be contacted by VA. Serving you is our top priority. You may end
this call at any time.
VEO_SurveyGrading.wav
Using a
scale from 1 to 5, with 5 being strongly agree, please tell us how
much you agree with the following statements.
VEO_
Press
0 for help at any time during the survey.
VEO_PCS_1
I
am satisfied with the service I received from the VA Call Center.
VEO_PCS_2
The
phone representative answered my question on the issue I recently
called about.
VEO_PCS_3
I trust VA to fulfill our
country’s commitment to Veterans.
VEO_PCS_4
The
phone representative treated me with courtesy and
respect.
VEO_PCS_5
The information provided by the
phone representative was explained in terms I could understand.
VEO_PCS_ThankYou_New.wav
Thank
you for taking the time to complete this survey. We truly value the
information you have provided.
VEO_PCS_PRA. Please stay on the line if you would like to hear information we are required to provide about the Paperwork Reduction Act and the Privacy Act.
VEO_PCS_OMB. The OMB Control Number for this survey is 2900-0876, and it expires 02/28/2026. The System of Record Notice for this survey is 43VA008.
VEO_PCS_Comments.
Send
comments about this survey to: [email protected].
CALLER OPTIONS OR UNCLEAR RESPONSE
VEO_PCS_Option_0
WHEN
CALLER PRESSES OPTION 0 FOR HELP DURING PCS
Use the numbers on
your phone to respond to the questions, 1 means you strongly disagree
with the statement and 5 means your strongly agree with the
statement. If you neither agree or disagree press
3.
VEO_PCS_NoSelection.wav
I am sorry, I did not hear
your selection. Please try again.
VEO_PCS_SurveySorry.wav
I
am sorry. I did not understand your entry. Please try again.
[END OF SURVEY]
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| Author | Brown, Brian T. |
| File Modified | 0000-00-00 |
| File Created | 2025-05-19 |