This request is for a revision and
extension of a currently approved generic information collection.
The question bank has been revised to ensure compliance and
alignment with current Administration priorities and Executive
Orders. This collection follows the guidelines contained in the OMB
Resource Manual for Customer Surveys. In accordance with Executive
Order 12862, the National Performance Review, and good management
practices, National Oceanic and Atmospheric Administration (NOAA)
offices seek approval to continue to gather customer feedback on
services and/or products which can be used in planning for
service/product modification and prioritization. Under this generic
clearance, individual offices would use approved questionnaires and
develop new questionnaires, as needed, by selecting subsets of the
approved set of collection questions and tailoring those specific
questions to be meaningful for their particular programs. These
proposed questionnaires would then be submitted to OMB using a
fast-track request for approval process, for which separate Federal
Register notices are not required. This generic clearance will not
be used to survey any bodies NOAA regulates unless precautions are
taken to ensure that the respondents believe that they are not
under any risk for not responding or for the contents of their
responses, e.g., in no survey to such a population will the names
and addresses of respondents be required. Two sets of survey
questions are used for generation of program-level questionnaires.
Quantitative questions seek to obtain numerical ratings from
respondents on their satisfaction with various aspects of the
product or service they obtained – satisfaction with the quality of
the product, the courtesy of the staff, the format of and
documentation for data received, and similar standard types of
questions. The offices using such questions are able to determine
which aspects of their program need improvement or have improved.
Qualitative questions are more focused on who is using the product
and service, how it is being used, and the medium or format in
which the respondent would like to see data provided.
EO: EO
12862 Name/Subject of EO: Setting Customer Service Standards
NOAA is reducing the burden
associated with this information collection due to the availability
of other generic clearances and the reduction in the number of
generic surveys conducted by the NWS>
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.
0648-0342 30-day 90 FR 21901 2025-0522.pdf
0648-0342 -Revised Question Bank - edited 2025.docx