Customer Satisfaction of Military OneSource Call Center - Specialty Services

OMB CONTROL NUMBER: 0704-0553

OMB EXPIRATION DATE: 05/31/2025

AGENCY DISCLOSURE NOTICE

The public reporting burden for this collection of information, 0704-0553, is estimated to average 10 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding the burden estimate or burden reduction suggestions to the Department of Defense, Washington Headquarters Services, at [email protected]. Respondents should be aware that notwithstanding any other provision of law, no person shall be subject to any penalty for failing to comply with a collection of information if it does not display a currently valid OMB control number.

Military OneSource Document Translation

Welcome to Military OneSource Feedback! We greatly appreciate your willingness to complete this brief questionnaire to give feedback on the services you received from Military OneSource. Your feedback will help improve the services we provide to our service members and their families.

Your participation in this survey is strictly voluntary and your information will not be shared outside of the program office.

*

1. Please rate the extent to which you agree or disagree with the following statements. Select one response per row.

	Strongly Disagree	Disagree	Neither Agree nor Disagree	Agree	Strongly Agree
My questions were answered in a timely manner.
I found the steps to submit my document to be easy.
I received my translated document within the stated timeframe.

*

2. How would you rate the quality of the translation that you received?

• Very Low Quality

• Low Quality

• Neither High nor Low Quality

• High Quality

• Very High Qualtiy

*

3. Overall, how satisfied or dissatisfied are you with your experience with Military OneSource?

• Very Dissatisfied

• Somewhat Dissatisfied

• Neither Satisfied nor Dissatisfied

• Somewhat Satisfied

• Very Satisfied

*	4. How likely are you to reach out to Military OneSource for additional resources or services?
	Very Unlikely
	Unlikely
	Not Sure
	Likely
	Highly Likely

*	5. How likely is it that you would recommend Military OneSource to a friend or colleague?
	Very Unlikely
	Unlikely
	Not Sure
	Likely
	Highly Likely

	6. Please tell us anything we should know about your experience with Military OneSource. We appreciate any detail you can provide, especially if our service was less than satisfactory. You will help us to learn and improve. (Please do not share any personally identifying information in your response.)

	Your responses have been registered! We strive to provide excellent service and all questions, comments and suggestions are welcome! If you would like to be contacted to discuss the service you received, please e-mail us at [email protected]. Thank you for your service and for the opportunity to serve you!

Military OneSource Document Translation

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