Fresh Meat and Produce Customer Satisfaction Survey

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Overview

Landing Page
Survey

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Sheet 1: Landing Page

	Thank you for participating in the Commissary Produce and Meat Department Satisfaction Survey.
	Your feedback is very important to us. Please provide insights into today's shopping experience.
	This site is managed by Verint, an independent company, on behalf of your Commissary. Your responses to our questions will be used by Verint and your Commissaries to measure customer satisfaction and improve the delivery of the commissary benefit and will otherwise be kept confidential.
	The public reporting burden for this collection of information, 0704-0553 (expires 5/31/2025), is estimated to average 5 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding the burden estimate or burden reduction suggestions to the Department of Defense, Washington Headquarters Services, at [email protected]. Respondents should be aware that notwithstanding any other provision of law, no person shall be subject to any penalty for failing to comply with a collection of information if it does not display a currently valid OMB control number.
	This survey is voluntary and is being conducted under the authority of the Federal Information Policy as amended 44 U.S.C. 3501-3502, Paperwork Reduction Act of 1995.
	You must be 18 years of age or older to participate.
	To review the privacy statements for this study, click the following privacy links for DeCA.
1	Please select your date of visit:	Drop Down List
2	Please select the time of day you shopped:	Drop Down List		Morning (Open to 1100)
				Mid-Day (1100 - 1500)
				Evening (1500 - Close)
3	Please select your Commissary:	Drop Down List

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Sheet 2: Survey

Q #	QUESTION	RESPONSES	SKIP LOGIC (Y/N)	SKIP TO
	Please rate our performance on delivering the commissary benefit within the Produce Department:
1	Please rate your experience in the Fresh Produce Department:	1 = Poor	Y	2
		2	Y	2
		3	Y	2
		4		5
		5 = Excellent		5
		N/A - I did not shop Produce during my visit	Y	22
2	Please provide insights into what impacted your rating (select all that apply):	Employees not available		5
		Negative encounter with employee		5
		Items out of stock	Y	3
		Displays are disorganized		5
		Displays are dirty/unappealing		5
		Special orders must be requested day(s) ahead		5
		Special order not fulfilled		5
		Prices are not competitive		5
		Quality issues		5
		Produce bags were not available		5
		Other	Y	4
3	Which Fresh Produce items were you not able to purchase during your visit?	**Open-Ended Response**
4	Please provide further insights into issues you encountered in our Fresh Produce Department:	**Open-Ended Response**		5
5	Please rate the quality of Produce:	1 = Poor	Y	6
		2	Y	6
		3	Y	6
		4		8
		5 = Excellent		8
6	Please identify the category(ies) that impacted your rating of Produce Quality:	Fruit	Y	8
		Vegetables	Y	10
		Both Fruit and Vegetables	Y	8,10
		Other	Y	7
7	Please identify the "Other" category(ies) that impacted your rating of Produce quality:	**Open-Ended Response**
8	Please select all fruit category(ies) that affected your rating on Produce quality:	Apples		10
		Bananas		10
		Berries		10
		Citrus (Oranges, Lemons, Grapefruit, etc.)		10
		Grapes		10
		Melons		10
		Stone Fruit (Peaches, Nectarines, Plums, etc.)		10
		Tropical (Mango, Papaya, Kiwi, etc.)		10
		Other	Y	9
9	Please provide us the "Other" fruit items that affected your rating on Produce quality:	**Open-Ended Response**		10
10	Please select all vegetable category(ies) that affected your rating on Produce quality:	Asparagus		12
		Avocados		12
		Broccoli/Cauliflower		12
		Cabbage		12
		Celery		12
		Cooking Greens (Collards, Mustard, etc.)		12
		Corn		12
		Cucumbers		12
		Herbs and Spices		12
		Lettuce (Iceberg, Green Leaf, Bok Choy, etc.)		12
		Mushrooms		12
		Onions		12
		Peppers - Hot (Jalapenos, Serranos, etc.)		12
		Peppers - Sweet (Bell Peppers)		12
		Potatoes		12
		Bagged Salads		12
		Squash (Zucchini, Yellow, etc.)		12
		Tomatoes		12
		Other	Y	11
11	Please provide us the "Other" vegetable items that affected your rating on Produce quality:	**Open-Ended Response**		12
12	What savings do you believe the Produce department provides?	50%+		15
		30-49%		15
		20-29%	Y	13
		10-19%	Y	13
		0-9%	Y	13
		No Savings	Y	13
13	Which produce category(ies) influenced your savings perception?	Fruit		15
		Vegetables	Y	17
		Both Fruit and Vegetables	Y	15,17
		Other	Y	14
14	Please provide us the "Other" vegetable items that affected your rating on Produce savings:	**Open-Ended Response**		15
15	Which fruit category(ies) impacted your savings perception (select all that apply)?	Apples		17
		Bananas		17
		Berries		17
		Citrus (Oranges, Lemons, Grapefruit, etc.)		17
		Grapes		17
		Melons		17
		Stone Fruit (Peaches, Nectarines, Plums, etc.)		17
		Tropical (Mango, Papaya, Kiwi, etc.)		17
		Other	Y	16
16	Please provide us the "Other" fruit items that impacted your savings perception:	**Open-Ended Response**		17
17	Which vegetable category(ies) impacted your savings perception (select all that apply)?	Asparagus		19
		Avocados		19
		Broccoli/Cauliflower		19
		Cabbage		19
		Celery		19
		Cooking Greens (Collards, Mustard, etc.)		19
		Corn		19
		Cucumbers		19
		Herbs and Spices		19
		Lettuce (Iceberg, Green Leaf, Bok Choy, etc.)		19
		Mushrooms		19
		Onions		19
		Peppers - Hot (Jalapenos, Seranos, etc.)		19
		Peppers - Sweet (Bell Peppers)		19
		Potatoes		19
		Squash (Zucchini, Yellow, etc.)		19
		Tomatoes		19
		Other	Y	18
18	Please provide us the "Other" vegetable items that impacted your savings perception:	**Open-Ended Response**		19
19	How would you rate the item selection in Produce?	1 = Poor	Y	20
		2	Y	20
		3	Y	20
		4		21
		5 = Excellent		21
20	Please provide any items you would like to see available in your Produce Department:	**Open-Ended Response**		21
21	From which other grocers do you purchase produce?	**Open-Ended Response**		22
	Please rate our performance on delivering the commissary benefit within the Fresh Meat Department: (Beef, Pork, Veal, Lamb, Bison, Fresh Seafood, Poulty, Plant-Based Meats, etc.):
22	Please rate your experience in the Fresh Meat Department:	1 = Poor	Y	23
		2	Y	23
		3	Y	23
		4		25
		5 = Excellent		25
		N/A - I did not shop the Fresh Meat Department during my visit	Y	37
23	Please provide insights into what impacted your rating (select all that apply):	Employees not available		26
		Negative encounter with employee		26
		Items out of stock		24
		Displays are disorganized		26
		Displays are dirty/bloody		26
		Special orders must be requested day(s) ahead		26
		Special order not fulfilled		26
		Prices are not competitive		26
		Quality issues		26
		Other	Y	25
24	Which Fresh Meat items were you not able to purchase during your visit?	**Open-Ended Response**		26
25	Please provide further insights into issues you encountered in our Fresh Meat department:	**Open-Ended Response**		26
26	Please rate the quality within the Fresh Meat Department:	1 = Poor	Y	27
		2	Y	27
		3	Y	27
		4		29
		5 = Excellent		29
27	Please identify all meat category(ies) that impacted your rating on quality:	Beef		29
		Pork		29
		Lamb/Veal		29
		Bison		29
		Fresh Seafood		29
		Poultry		29
		Plant-Based Meats		29
		Other	Y	28
28	Please identify the "Other" category(ies) that impacted your rating of Fresh Meat quality:	**Open-Ended Response**		29
29	What quality issues have you experienced in the fresh Meat Department (select all that apply)?	Inconsistent thickness		31
		Too much fat around the outside of the cut		31
		Discoloration		31
		Not wrapped well		31
		Blood leaked from package		31
		Expired		31
		Foul Odor		31
		Other	Y	30
30	Please let us know what "Other" item(s) affected your rating on fresh meat quality.	**Open-Ended Response**		31
31	What savings do you believe the Fresh Meat Department provides?	50%+		34
		30-49%		34
		20-29%	Y	32
		10-19%	Y	32
		0-9%	Y	32
		No Savings	Y	32
32	Which fresh meat category(ies) influenced your savings perception (select all that apply)?	Beef		34
		Pork		34
		Lamb/Veal		34
		Bison		34
		Fresh Seafood		34
		Poultry		34
		Plant-Based Meats		34
		Other	Y	33
33	Please provide us the "Other" Fresh Meat items that impacted your savings perception:	**Open-Ended Response**		34
34	How would you rate the item selection in your fresh Meat Department?	1 = Poor		35
		2		35
		3		35
		4		35
		5 = Excellent		35
35	Please provide any items you would like to see available in your fresh Meat Department (Beef, Pork, Lamb/Veal, Bison, Fresh Meat Substitutes, Fresh Seafood, Poultry, etc.):	**Open-Ended Response**		36
36	From which other grocers do you purchase fresh meat?	**Open-Ended Response**		37
37	Would you like to be contacted for a response to your comment regarding your shopping experience?	Yes		Smart Thank You - Contact Page
		No		END