Customer Feedback on Marine Corps Community Services (MCCS) Food and Beverage Activities

Customer Feedback on Marine Corps Community Services (MCCS) Food and Beverage Activities

https://survey.foreseeresults.com/store/controller?id=dwwec8v&locale=en&cpp%5btype%5d=qrcode&reload=1

Landing Page drop downs:

Note: Landing page- drop down details

• Once the region is selected, the second layer populates installation locations.

• Once the installation is selected, the third layer populates restaurant locations.

• See accompanying Excel document for drop down lists.

FEEDBACK SURVEY

1. What is your overall satisfaction with your visit to this restaurant?

1=Very Dissatisfied

2

3

4

5 = Very Satisfied

2. How likely are you to visit this restaurant in the future?

1=Very Unlikely

2

3

4

5 = Very Likely

3. How likely are you to recommend this restaurant to others?

1=Very Unlikely

2

3

4

5 = Very Likely

4. Please describe your type of visit.

Dine In

Carry Out

Delivery

5. How well did the restaurant's cleanliness meet your expectations?

1=Fell Short

2

3

4

5 = Exceeded

6. How well did the service during your visit meet your expectations?

1=Fell Short

2

3

4

5 = Exceeded

7. How well did the menu options meet your nutritional needs?

1=Fell Short

2

3

4

5 = Exceeded

8. How were your nutritional needs not met (that is, what specific nutritional needs were not met)? Do not include Personally Identifiable Information.

9. Please rate the presentation of your order.

1=Fell Short

2

3

4

5 = Exceeded

10. Please rate the overall value of your order for the price.

1=Poor Value

2

3

4

5 = Excellent Value

11. Is the menu priced affordably for your budget?

Yes

No

Note: Open ended question (last question) provides instruction to not include PII.

Note for, “Would you like to be contacted by a manager about your experience?”

• If yes – the respondent will receive a ‘follow up’ page (see page4).

• If no – the respondent will receive a ‘thank you’ page (see page 5).

If the respondent selects “yes” to being contacted, they receive the following:

If the respondent selects “no” to being contacted, they receive the following:

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