Customer Satisfaction of Military Community Support Programs Services-Military OneSource Call Center Counseling

OMB CONTROL NUMBER: 0704-0553

OMB EXPIRATION DATE: 05/31/2025

AGENCY DISCLOSURE NOTICE

The public reporting burden for this collection of information, 0704-0553, is estimated to average 10 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding the burden estimate or burden reduction suggestions to the Department of Defense, Washington Headquarters Services, at [email protected]. Respondents should be aware that notwithstanding any other provision of law, no person shall be subject to any penalty for failing to comply with a collection of information if it does not display a currently valid OMB control number.

Military OneSource Building Healthy Relationships

	Welcome to Military OneSource Feedback! We greatly appreciate your willingness to complete this brief questionnaire to give feedback on the services you received from Military OneSource. Your feedback will help improve the services we provide to our service members and their families. Your participation in this survey is strictly voluntary and your information will not be shared outside of the program office.

*	1. Reason for seeking services (Please select all that apply)
	Communication Refreshers
	Building Healthy Parent-Child Connections
	Strengthening the Couple Connection
	Blended Family
	Staying Connected While Away
	Reconnecting Post-Deployment
	MIL Spouse Tool Kit

*	2. How did you meet with your consultant?
	Telephone
	Online Chat
	Video Link

*

3. Please rate the extent to which you agree or disagree with the following statements. Select one response per row.

	Strongly Disagree	Disagree	Neither Agree nor Disagree	Agree	Strongly Agree
My consultant was knowledgeable in the area of my specific concern.
My consultant explained things in a way that was easy to understand.
My consultant was attentive to my needs.
My consultant understood military culture.

*	4. Thinking about your most recent concern (e.g., partent child connections, communications), before you connected with Military OneSource, how would you rate the severity of your concern?
	Low
	Moderate
	Severe
	Very Severe
	Don't Know

*	5. Now that you have received services from Military OneSource, how would you rate the severity of this concern now?
	Low
	Moderate
	Severe
	Very Severe
	Don't Know

*	6. Overall, how satisfied or dissatisfied are you with your experience with Military OneSource?
	Very Dissatisfied
	Somewhat Dissatisfied
	Neither Satisfied nor Dissatisfied
	Somewhat Satisfied
	Very Satisfied

*	7. How likely are you to reach out to Military OneSource for additional resources or services?
	Very Unlikely
	Unlikely
	Not Sure
	Likely
	Highly Likely

*	8. How likely is it that you would recommend Military OneSource to a friend or colleague?
	Very Unlikely
	Unlikely
	Not Sure
	Likely
	Highly Likely

	9. Please tell us anything we should know about your experience with Military OneSource. We appreciate any detail you can provide, especially if our service was less than satisfactory. You will help us to learn and improve. (Please do not share any personally identifying information in your response.)

	Your responses have been registered! We strive to provide excellent service and all questions, comments and suggestions are welcome! If you would like to be contacted to discuss the service you received, please e-mail us at [email protected]. Thank you for your service and for the opportunity to serve you!

Military OneSource Building Healthy Relationships

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