WHS Customer Experience Survey

Fast Track Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

WHS survey drop down options.xlsx

WHS Customer Experience Survey

OMB: 0704-0553

Document [xlsx]
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External Customer Facing Services
Overall Description Service List Additional examples or description of the service(s)
Acquisition Services: Including contracting or procurement services, and purchase cards Acquisition Planning and Contract Award (Pre-Award)
Acquisition Oversight and Compliance or Contract Management
Contract Administration (Post-Award), including modification and contract close out
Purchase card
Other
Ceremony and Events Management: Including full life-cycle supervision of planning, coordination, and execution of all major events

Executive Services: Including DoD issuances, records management, FOIA, privacy, information collection, security review Declassifications
Forms Program
Freedom of Information Act (FOIA)
Information Collections Program
Issuance Program
Privacy
Records Management
Security Review for Public Release
Other
Equal Employment Opportunity Programs (EEOP): Including complaints and adjudication, affirmative employment and diversity, and proactive initiatives Alternative Dispute Resolution and Proactive Initiatives
Affirmative Employment and Diversity
Compliance and Adjucation, including EEO complaints
Other
Facilities and Building Management Services: Including office space, maintenance, moves and landlord services Engineering and Construction Management, including Facility Construction, Safety and Compliance Support
Facility Operations and Maintenance Services
Space Management, including Space Management, Facility Business Intelligence Support, Project Management.
Other
Finance Services: Including budget, invoices, accounting, manpower Accounting and Audit
Disbursing
Execution and Funds Control
Manpower Management
Payroll
Programming and Budgeting
Other
Human Resources Services: Including hiring and personnel actions, benefits, retirement, training, performance management, Ombudsman Benefits: including Life Events, Separation & Retirement, Work-life Programs, Campaigns
 Hiring and Staffing: including Special Employment Programs, Accommodations
 Labor Management Employee Relations
 MILPERS (Personnel Actions & Awards)
 Performance and Awards
 Personnel Security
 Policy Development
 Training and Development
 Other
Library and History Services: Including DoD Leadership Support, History Publications, Pentagon Library DoD Leadership Support
History Publications
Pentagon Library
Other
Transportation Services: Including parking at the Pentagon and Mark Center, Shuttle Bus, and Mass Transit Benefits Parking at the Mark Center
Parking at the Pentagon
Shuttle Bus
Mass Transit Benefits
Other
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