Application Status -- National 800 Number Automated Telephone Services

Claim Status
SSA Approved
Last Updated:
07/16/2024

P1003:
How can I help you
today?

Table Of Contents

Claim Status

P1217: Okay, claim or application status. One
moment. You may be able to request the status
of a claim or appeal by going online and using
your My SSA account. Go to, w w w, dot, social
security, dot, g o v, and select Sign In.

Other Claim Issues:
Reference
- The Disability Determination Service in your state is 
processing the medical portion of your claim.
- A decision has not been made on your reconsideration request.        
- A decision has not been made on your request for Federal Reviewing
Official Review.
- The Office of Disability Adjudication and Review has not made a
decision on your appeal request.

Claim Types
10: Retirement Benefits.
11: Hospital Insurance Only.
20: Disability Benefits.
31, 36, 47: Widowed Spouse′s Insurance
Benefits.
32: Mother′s or Father′s Benefits.
33: Childs Survivor Insurance Benefits.
34: Parents Benefits
41, 46: Wife’s or Husband’s Insurance Benefits.
42: Spouse With Child in Care Benefits.
43: Childs Life Insurance Benefits.
48: Childhood Disability Benefits.
49: Student Benefits.
50: Hospital Insurance.
60: Lump Sum Death Payments.
70: Benefits at Age 72 for Uninsured Individuals.
80: Health Insurance Benefits Under Medicare
for Individuals with Chronic Renal Disease.

P1218: All right. Before I can access your
records, I'll need to ask a question or two to verify
who you are. Social Security is allowed to collect
this information under the Social Security Act,
and the collection meets the requirements of the
Paperwork Reduction Act under OMB
number 096 00 763. The whole process should
take about two minutes. To hear detailed
information about the Privacy Act or
Paperwork Reduction Act, say, more 
information. Otherwise, say, continue.

P1218a: Let's try again. Before I can access your
records, I'll need to ask a question or two to verify
who you are. .... or Paperwork Reduction Act,
say, more  information. Otherwise, say, continue.
P1218b: Sorry. Before I can access your records,
I'll need to ask a question or two to verify who
you are.  .... or Paperwork Reduction Act, say
more information, or press 1. Otherwise, say
continue, or press 2.
Agent

Reference
continueBot

More Info

Privacy and Paperwork Reduction Act

Continue
P1010: Please note that any person who makes
a false representation in an effort to alter or
obtain information from the Social Security
Administration may be punished by a fine or
imprisonment or both. Do you understand and
agree to these terms?

YesNoBot

No

P1010a: Let's try again. Please note that any person who makes a false
representation in an effort to alter or obtain information from the Social
Security Administration may be punished by a fine or imprisonment or
both. Do you understand and agree to these terms?
P1010b: Sorry. Please note that any person who makes a false
representation in an effort to alter or obtain information from the Social
Security Administration may be punished by a fine or imprisonment or
both. If you DO understand and agree to these terms, say yes or press 1.
If you DON'T understand or agree to these terms, say no or press 2.
In-Hour
P1022: Without your agreement, I will not be able
to help you with anything that requires access to
personal information. Hold on while I get
someone to help you.
Off-Hour

Agent

P1022: Without your agreement, I will not be able
to help you with anything that requires access to
personal information. but unfortunately

Agent

personal information. but unfortunately

Yes

Check if SSN is
already collected
No

Yes

SSN Module

Check if DOB is
already collected

No

DOB Module

Yes

Block

P1219: Thank you. Please hold on while I look
this up. It may take a few seconds.

In-Hour
In-Hour
P9011: Sorry, I'm having trouble processing this request. 
Hold on while I get someone to help you.
Off-Hour

Agent

P9011: Sorry, I'm having trouble processing this
request. Normally I’d get an agent to help you, but
unfortunately

Error

Fetch Claims

Block

P1003: According to our records, you asked that this
automated system and our website block access to your
account, so you'll need to speak to someone. By the way,
if you want to unblock your account, the agent can help
you do that as well. Hold on while I get someone to help
you.
Agent
Off-Hour
P1003: According to our records, you asked that this
automated system and our website block access to your
account, so you'll need to speak to someone. By the way,
if you want to unblock your account, the agent can help
you do that as well. Unfortunately

Success

In-Hour

C

P1221: I found {$.ClaimCount} claims. I will read
them one at a time.

Count > 1

Count = 0

Claim Count

Celebrity
Count = 1
A

Last Claims?

No

P1222: The {$.ClaimSequence} claim is for
{$.ClaimType}.

P9011: Sorry, I'm having trouble processing this request. 
Hold on while I get someone to help you.
Agent

Off-Hour

P9011: Sorry, I'm having trouble processing this
request. Normally I’d get an agent to help you, but
unfortunately

P1223: All right. We are all set. I found one claim.
for {$.ClaimType}. As of today.
Return to Main Menu

Yes
P1225: The last claim is for
{$.ClaimType}.

P1224: Is that the claim you′d like to hear the
status of?
P1224a: Let's try again.The
{$.ClaimSequence} claim is for
{$.ClaimType}. Is that the claim you′d like
to hear the status of?
P1224b: Sorry.The {$.ClaimSequence}
claim is for {$.ClaimType}. Is that the claim
you′d like to hear the status of? Say yes or
press 1. Otherwise say no or press 2
Agent

YesNoBot

Yes

Yes

Claim Status?

Adjudicated

No
Pending
A

Yes

More Claims?

No
B

toDDS

reconDecReq

inOHA

P1226: A decision HAS been made on your       
 claim, and you will receive an explanation of the
decision in the mail.

P1227: A decision has NOT been made on your
claim. Once a decision has been made, you will
receive an official notice in the mail. Note that it
takes about 5 business days, from the time we
receive your claim application, to begin
processing it and provide any updated status.
P1228: The Disability Determination Service in
your state is processing the medical portion of
your claim.
P1229: A decision has not been made on your
reconsideration request.
P1231: The Office of Disability Adjudication and
Review has not made a decision on your appeal
request.

P1232: Do you want to hear that again?

P1232a: Let's try again. Do you want to
hear that again?
P1232b: Sorry. To hear that again say
yes or press 1, otherwise say no or
press 2.
Agent

yes/No

Yes

No

In hour?

No

Last claim

No

Claim Count = 1

No

Yes
Yes

In hour?

No

B
Yes
P1235: To hear the next claim on the list, say
'Next Claim.' Or, if you're finished, just say 'I'm
Finished.'

P1236: To hear the next claim on the list, say
'Next Claim.' If you'd like to speak to someone
about this claim, say 'agent.' Or, if you're finished,
just say 'I'm Finished.

P1233: If you'd like to speak to someone about
this claim, say Agent Or, if you're finished, just
say I'm Finished.

P1235a: Let's try again. To hear the next claim on
the list, say Next Claim. Or, if you're finished, just
say I'm Finished.

P1236a: Let's try again. To hear the next claim on
the list, say Next Claim. If you'd like to speak to
someone about this claim, say agent. Or, if you're
finished, just say I'm Finished.

P1235b: Sorry. To hear the next claim on the list,
say Next Claim or press 1 otherwise say I'm
Finished or press 2.

P1236b: Sorry. To hear the next claim on the list,
say Next Claim or press 1. otherwise say I'm
Finished or press 2.. to talk to an agent, press 0.

Agent

A

Next

P1233a: Let's try again. If you'd like to speak to
someone about this claim, say Agent or, if you're
finished, just say I'm Finished.
P1233b: Sorry. If you'd like to speak to someone
about this claim, say Agent or press 0, otherwise
say I'm Finished or press 2.
Agent

P1234 Our offices are currently
closed. If you need to speak with
someone, please call back during our
regular office hours - Monday through
Friday 8 am to 7 pm except for
holidays.

Agent

P1021: All right. If you're finished, feel
free to hang up. Otherwise, just hang
on and I'll take you back to the Main
Menu.

NextClaimBot

A

Next

NextClaimBot

Agent

Agent
Agent

NextClaimBot

Agent

Finished
Finished
Finished

Return to Main Menu

Return to Main Menu

B

P1237: All right. That was the last claim

In hour?

Yes

No

P1238: To hear those claims again, say 'Repeat
Claims.' If you'd like to speak to someone about
this claim, say 'Agent.'  Or if you're finished just
say I'm finished, and I'll take you back to the main
menu. 

P1239: To hear those claims again, say 'Repeat
Claims.' Or if you're finished just say I'm finished,
and I'll take you back to the main menu. 

P1238a:  Let's try again... To hear those claims
again, say 'Repeat Claims.' If you'd like to speak
to someone about this claim, say 'Agent.' Or if
you're finished just say I'm finished, and I'll take
you back to the main menu. 

P1239a: Let's try again. To hear those claims
again, say 'Repeat Claims.' Or if you're finished
just say I'm finished, and I'll take you back to the
main menu. 

P1239b: Sorry.  If you'd like to hear all of those
claims again, press 1. Or if you're finished Press
2, and I'll take you back to the main menu.

P1238b:  Sorry.  If you'd like to hear all of those
claims again, press 1. To speak with someone
about these claims, press 0.  Otherwise, if you're
finished, press 2 and I'll will take you back to the
main menu.

Agent

Agent

C
C

Repeat

NextClaimBot

Repeat

NextClaimBot

Agent
Agent

Finished

Finished

Return to Main Menu