Application Status

Forms and Documents

Document	Type	Status	Availability
Addendum 0960-0763.docx	Supplementary Document	Uploaded 2026-04-15	Available
Supporting Statement - 0763 (Final).docx	Supporting Statement A	Uploaded 2026-04-29	Available

IC Document Collections

IC ID	Collection	Type	Status	Form
181224	Application Status -- National 800 Number Automated Telephone Services	Other-AWS Connect Self-service Privacy Paperwork V1.0	Modified

ICR Details

OMB Control No: 0960-0763	ICR Reference No: 202604-0960-006
Status: Received in OIRA	Previous ICR Reference No: 202506-0960-003
Agency/Subagency: SSA	Agency Tracking No:
Title: Application Status
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 04/29/2026

	Requested	Previously Approved
Expiration Date	36 Months From Approved	05/31/2026
Responses	2,707,599	790,821
Time Burden (Hours)	631,773	289,968
Cost Burden (Dollars)	0	0

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Abstract: Application Status provides users with the capability to check the status of their pending Social Security claims either via the Internet or the National 800 Number Automated Telephone Service. Users need their Social Security number and a confirmation number to access this information. The Application Status shows users when SSA received the application, if we requested additional documents (e.g., military discharge papers, W2s, birth records, etc.), and provides the address for the office that is processing their application. Once SSA makes a decision on a claim, we post a copy of the decision notice online for the user to view. There are some exceptions to posting a copy online, such as disability denial notices (even if filed electronically) or claims that users did not file via the Internet, as we may not have those notices available for online review. Users access this application either via http://www.ssa.gov/onlineservices/ or through the National 800 Number. Respondents are Social Security claimants.

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Authorizing Statute(s): US Code: 42 USC 405 Name of Law: The Social Security Act
   US Code: 5 USC 552A (f)(2) & (3) Name of Law: The Privacy Act of 1974
   US Code: 5 USC 552A (e)(10) Name of Law: The Privacy Act of 1974
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	91 FR 9671	02/26/2026
30-day Notice:	Federal Register Citation:	Citation Date:
	91 FR 22195	04/24/2026
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Application Status -- National 800 Number Automated Telephone Services

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	2,707,599	790,821	0	0	1,916,778	0
Annual Time Burden (Hours)	631,773	289,968	0	0	341,805	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: When we last cleared this IC in 2023, the burden was 39,541 hours. However, we are currently reporting a burden of 315,887 hours. This change stems from a increase in the completion time from 3 minutes to 7 minutes, because we are now authenticating the caller using multifactor authentication and providing more details about their claim. * Note: The total burden reflected in ROCIS is 631,773, while the burden cited in #12 of the Supporting Statement is 315,887. This discrepancy is because the ROCIS burden also reflects the call pick-up time for the automated telephone service. In contrast, the chart in #12 of the Supporting Statement reflects actual burden.

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Annual Cost to Federal Government: $192,951

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 04/29/2026

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