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pdfID
Mapping (Web Service)
Step/Condition
IVRCS-1
Language (IVR)
How can I help you today?
IVR
ID/Tem
plate Id
P1003
If Claim Status = Yes, Go to IVR-CS-3a
If Claim Status = No, Go to IVR-CS-2
IVRCS-2
If Caller does not say
Claim Status, provide
message and option to
go back to the main
menu.
IVRCS-3a
All right. If you're finished, feel free to
hang up. Otherwise, just hang on and I'll
take you back to the Main Menu.
P1021
To continue
press{$.Attributes.randomNumber}, or say
the code. If Valid, go to IVR-CS-3e
P0096
If Invalid, go to IVR-CS-3c
If Trouble understanding/no input, go to
IVR-CS-3b
IVRCS3b
Sorry, I did not understand. Please enter or
say the code.
P0097
If Valid, go to IVR-CS-3e
If Invalid or trouble understanding/no
input, go to IVR-CS-3d
IVRCS3c
You have entered the wrong code. Please
try again.
P0098
If Valid, go to IVR-CS-3e
If Invalid or trouble understanding/no
input, go to IVR-CS-3d
IVRCS3d
Disconnect
Sorry, we cannot confirm your call, please
try again. Goodbye.
P0099
ID
Mapping (Web Service)
Step/Condition
IVRCS3e
Language (IVR)
IVR
ID/Tem
plate Id
If you are calling about the status of a
P0007
disability application, our average
processing time for disability applications
is between 200 to 230 days to review your
information and medical records. After our
review, you will get a letter in the mail with
the decision. If you are calling about a
submitted retirement or Medicare
application, you will get a letter in the mail
within 30 days with the decision or a
request for more information. If you asked
for your benefits to start in a future month,
you will receive the letter 30days before
the start date.
Go to IVR-CS-3f
IVRCS-3f
Would you still like to get the status of an
application or appeal ?.
P1573
If Yes, go to IVR-CS-3i
If No, go to IVR-CS-2
If Trouble Understanding/No input/No
match, go to IVR-CS-3g
IVRCS-3g
Trouble
Understanding/No
input/No match –
Application or Appeal –
2nd attempt
Lets try again. Would you still like to get
the status of an application or appeal ?
If Yes, go to IVR-CS-3i
If No, go to IVR-CS-2
If Trouble Understanding/No input/No
match, go to IVR-CS-3h
P1573a
ID
Mapping (Web Service)
Step/Condition
IVRCS3h
Language (IVR)
Sorry. Would you still like to get the status
of an application or appeal? Say yes or
press 1. Say no or press 2
IVR
ID/Tem
plate Id
P1573b
If Yes, go to IVR-CS-3i
If No, go to IVR-CS-2
If Trouble Understanding/No input/No
match – Application or Appeal – after 3rd
attempt transfer to agent - - P1041( Agent
drop)
IVRCS-3i
IVRCS-4
Play online marketing
prompt
OMB, Privacy Act,
Paperwork Act
Okay, claim or application status. One
P1217
moment.
You may be able to request the status of a
claim or appeal by going online and using
your My SSA account.
Go to, w w w, dot, socialsecurity, dot, g o v,
and select Sign In.
Go to IVR-CS-4
All right. Before I can access your
records, I'll need to ask a question or two
to verify who you are. Social Security is
allowed to collect this information under
the Social Security Act, and the collection
meets the requirements of the Paperwork
Reduction Act under OMB number
09600763. The whole process should take
about four minutes. To hear detailed
information about the Privacy Act or
Paperwork Reduction Act, say, more
information. Otherwise, say, continue.
P1218
If Continue go to IVR-CS-5
If Trouble Understanding/No Input/No
match, go to IVR-CS-4a
IVRCS-4a
Trouble
Understanding/No
Input/No match– OMB
2nd attempt
Let's try again. Before I can access your
records, I'll need to ask a question or two
to verify who you are. .... or Paperwork
Reduction Act, say, more information.
Otherwise, say, continue.
If Continue go to IVR-CS-5
1218a
ID
Mapping (Web Service)
Step/Condition
Language (IVR)
If Trouble Understanding/No Input/No
match, go to IVR-CS-4b
IVRCS4b
Trouble
Understanding/No
Input/No match– OMB
3rd attempt
Sorry. Before I can access your records, I’ll
need to ask a question or two to verify
who you are. .... or Paperwork Reduction
Act, say more information, or press 1.
Otherwise, say continue, or press 2.
IVR
ID/Tem
plate Id
P1218b
If Continue go to IVR-CS-5
If Trouble Understanding/No Input/No
match - OMB after 3rd attempt transfer to
agent - P1041( Agent drop)
IVRCS-5
Be advised, to complete this process
you’ll need to have a mobile phone
available to receive a verification code.
Text and data rates may apply. Would you
like to continue?
P1422
If Yes, go to IVR-CS-6
If No “Hold on while I get someone to help
you.”
If Trouble Understanding/No Input/No
match, go to IVR-CS-5a
IVRCS-5a
Trouble
Understanding/No
Input/No match– Mobile
Phone Notification 2nd
attempt
Let's try again. Be advised, to complete this
process you’ll need to have a mobile
phone available to receive a verification
code. Text and data rates may apply.
Would you like to continue?
P1422a
If Yes, go to IVR-CS-6
If No “Hold on while I get someone to help
you.”
If Trouble Understanding/No Input/No
match, go to IVR-CS-5b
IVRCS5b
Trouble
Understanding/No
Input/No match– Mobile
Phone Notification 3rd
attempt
Sorry. Be advised, to complete this
process you’ll need to have a mobile
phone available to receive a verification
code. Text and data rates may apply. To
continue say yes or press 1, otherwise say
no or press 2
P1422b
ID
Mapping (Web Service)
Step/Condition
Language (IVR)
IVR
ID/Tem
plate Id
If Yes, go to IVR-CS-6
If No “Hold on while I get someone to help
you.”
If Trouble Understanding/No Input/No
match Mobile Phone Notification after 3rd
attempt transfer to agent - P1041( Agent
drop)
IVRCS-6
We need your verbal consent to access
your consumer credit profile and consent
for your wireless carrier to share
information about your account and/or
wireless device. We will use this
information to identify you and your
wireless device. This added layer of
protection is used to identify you and
prevent fraud. Do you agree to
this verification process?"
Please say Yes or No.
P1423
If Yes, go to IVR-CS-7
If No, go to IVR-CS-8
If Trouble Understanding/No Input/No
match, go to IVR-CS-6a
IVRCS-6a
Trouble
Understanding/No
Input/No match– Verbal
Consent 2nd attempt
Let's try again. Do you agree with giving
your authorization to access your credit
profile and mobile data for authentication
purposes? Please say Yes or No
P1423a
If Yes, go to IVR-CS-7
If No, go to IVR-CS-8
If Trouble Understanding/No Input/No
match, go to IVR-CS-6b
IVRCS6b
Trouble
Understanding/No
Input/No match– Verbal
Consent 3rd attempt
Sorry. If you agree to giving authorization
to access your credit profile, and mobile
data for authentication purposes. Please
say yes, or press 1,otherwise, say no, or
press 2.
If Yes, go to IVR-CS-7
P1423b
ID
Mapping (Web Service)
Step/Condition
Language (IVR)
If No, go to IVR-CS-8
IVR
ID/Tem
plate Id
If Trouble Understanding/No Input/No
match Verbal Consent after 3rd attempt
transfer to agent - P1041( Agent drop)
IVRCS-7
Attestation=Yes
Please note that any person who makes a
false representation in an effort to alter or
obtain information from the Social Security
Administration may be punished by a fine
or imprisonment or both. Do you
understand and agree to these terms?
P1010
If yes, go to IVR-CS-9
If no, go to IVR-CS-8
If Trouble Understanding/No Input/No
match, go to IVR-CS-7a
IVRCS-7a
Trouble
Understanding/No
Input/No match– False
Representation 2nd
attempt
Let's try again. Please note that any person
who makes a false representation in an
effort to alter or obtain information from
the Social Security Administration may be
punished by a fine or imprisonment or
both. Do you understand and agree to
these terms?
P1010a
If yes, go to IVR-CS-9
If no, go to IVR-CS-8
If Trouble Understanding/No Input/No
match, go to IVR-CS-7b
IVRCS7b
Trouble
Understanding/No
Input/No match– False
representation 3rd
attempt
Sorry. Please note that any person who
P1010b
makes a false representation in an effort to
alter or obtain information from the Social
Security Administration may be punished
by a fine or imprisonment or both. If you
DO understand and agree to these terms,
say yes or press 1. If you DON'T understand
or agree to these terms, say no or press 2.
If yes, go to IVR-CS-9
If no, go to IVR-CS-8
If Trouble Understanding/No Input/No
match False representation after 3rd
ID
Mapping (Web Service)
Step/Condition
Language (IVR)
attempt transfer to agent - P1041( Agent
drop)
IVR
ID/Tem
plate Id
IVRCS-8
Attestation = No
Without your agreement, I won′t be able
to help you with anything that requires
access to personal information. Hold on
while I get someone to help you.
P1022
IVRCS-9
Attestation=Yes Asks
caller for PII to be
authenticated.
All right. Thanks. Let's keep going. First,
please say your Social Security number one
digit at a time.
P1011
If Valid SSN then Go to IVR-CS-13,
If Invalid/Trouble Understanding/No Input
then IVR-CS-10,
If ‘Do not have it’ then IVR-CS-12
Note: Use existing language to
authenticate the caller by collecting their
SSN, DOB and Mobile phone number.
IVRCS10
Invalid/Trouble
Understanding/No Input
– SSN 2nd attempt
Let's try again. Please say or enter your
nine-digit Social Security number, one digit
at a time.
P1011a
If Invalid/Trouble Understanding/No Input,
then IVR-CS-11
If Valid SSN then Go to IVR-CS-13
IVRCS11
Invalid/Trouble
Understanding/No Input
– SSN 3rd attempt
Sorry. Please say or enter the nine digits of
your Social Security number on your
keypad now.
P1011b
If Invalid/Trouble Understanding/No Input
SSN after 3rd attempt transfer to agent P1041( Agent drop)
If Valid SSN then Go to IVR-CS-13
IVRCS12
Do not have it – SSN
If you don′t know the Social Security
number, you will need to speak with an
agent. Hold on while I get someone to
help you.
P1128
ID
IVRCS13
IVRCS14
Mapping (Web Service)
Step/Condition
SSN confirmation (Valid)
Language (IVR)
Just to make sure, your social security
number is 123456789, Right?
IVR
ID/Tem
plate Id
P1012
If yes, go to IVR-CS-17, If no, go to IVR-CS16
Trouble
Understanding/No Input
– SSN Confirmation 2nd
attempt
If there is Trouble Understanding/No
Input, then IVR-CS-14
Let's try again. The Social Security number
is {xxx-xx-xxxx}. Right?
P1012a
If Trouble Understanding/No Input, then
IVR-CS-15
If yes, go to IVR-CS-17, If no, go to IVR-CS16
IVRCS15
Trouble
Understanding/No Input
– SSN Confirmation 3rd
attempt
Sorry. The Social Security number is {xxxxx-xxxx}. Please say yes or press 1. or say
no or press 2.
P1012b
If Invalid/Trouble Understanding/No Input
SSN after 3rd attempt transfer to agent P1041( agent drop)
If yes, go to IVR-CS-17, If no, go to IVR-CS16
IVRCS16
SSN Re ask
My mistake. Please say or enter
your nine-digit Social Security number, one
digit at a time.
P1011d
Go to IVR-CS-13
If no input or no match go to IVR-CS-10
IVRCS17
DOB
Thanks. Now, what's your date of birth?
P1030
If Valid then go to IVR-CS-21
If Invalid/Trouble Understanding/No Input,
then IVR-CS-18
IVRCS18
Invalid/Trouble
Understanding/No Input
– DOB 2nd Attempt
Let's try again. Please say the month, day,
and year that you were born, or enter it on
your keypad. For example, if you were
born on June eighth, 1945, you'd enter
zero 6 zero 8, 1 9 4 5.
If Valid then go to IVR-CS-21
P1030a
ID
Mapping (Web Service)
Step/Condition
Language (IVR)
IVR
ID/Tem
plate Id
If Invalid/Trouble Understanding/No Input,
then IVR-CS-19
IVRCS19
Invalid/Trouble
Understanding/No Input
– DOB 3rd Attempt
Sorry. Please enter your birth date using
two digits for the month, two digits for the
day, and four digits for the year. For
example, if you were born on June eighth,
1945, you'd enter zero 6 zero 8, 1 9 4 5.'
P1030b
If Valid then go to IVR-CS-21
If Invalid/Trouble Understanding/No Input
DOB after 3rd attempt transfer to agent P1041( agent drop)
IVRCS20
DOB Re ask
My mistake. Please say or enter the
month, day
and year you were born. For example, say
June 8th 1945
or enter 06081945.
P1030d
Go to IVR-CS-21
If no input or no match go to IVR-CS-18
IVRCS21
DOB Confirm (Valid)
That was --------- Right?
P1031
If yes go to IVR-CS-24, If no go to IVR-CS-20
If Trouble Understanding/No Input, then
IVR-CS-22
IVRCS22
Trouble
Understanding/No Input
– DOB Confirm 2nd
Attempt
Let's try again. Your date of birth is {April
29,1953}. Right?
P1031a
If yes go to IVR-CS-24, If no go to IVR-CS-20
If Trouble Understanding/No Input, then
IVR-CS-23
IVRCS23
Trouble
Understanding/No Input
– DOB Confirm 3rd
Attempt
Sorry. Your date of birth is {April 29,
1953}.Right? Please say yes or press 1. or
say no or press 2
If yes go to IVR-CS-24, If no go to IVR-CS-20
If Invalid/Trouble Understanding/No Input
DOB Confirm after 3rd attempt transfer to
agent - P1041 (agent drop)
P1031b
ID
IVRCS24
Mapping (Web Service)
Step/Condition
Calling from mobile
phone?
Language (IVR)
Are you calling from your mobile phone?
If yes, go to IVR-CS-32, if no, go to IVR-CS25
If Trouble Understanding/No Input, then
IVR-CS-24a
Note: This question will be bypassed if an
ANI is not obtainable.
IVRCS24a
Trouble
Understanding/No Input
– Mobile Phone 2nd
Attempt
Let's try again. Are you calling from your
mobile phone?
IVR
ID/Tem
plate Id
P1424
Refer to
the
appendi
x
(section
6.1) for
the logic
for
collectin
g the
mobile
phone
number.
P1424a
If yes, go to IVR-CS-32, if no, go to IVR-CS25
If Trouble Understanding/No Input, then
IVR-CS-24b
IVRCS24b
Trouble
Understanding/No Input
– Mobile Phone 3rd
Attempt
Sorry. If you are calling from your mobile
phone, say yes, or press 1, otherwise say
no. or press 2
P1424b
If yes, go to IVR-CS-32, if no, go to IVR-CS25
If Trouble Understanding/No Input Mobile
Phone after 3rd attempt transfer to agent P1041 (agent drop)
IVRCS25
Mobile phone number
All right. Please say your 10-digit mobile
phone number starting with the area code
or use your keypad to enter the digits,
followed by the pound key
If valid then go to IVR-CS-28
If Invalid/Trouble Understanding/No Input,
then IVR-CS-26
P1425
ID
IVRCS26
Mapping (Web Service)
Step/Condition
Language (IVR)
Trouble
Understanding/No Input
– Mobile Number 2nd
Attempt
Let's try again. Please say your 10-digit
mobile phone number starting with the
area code or use your keypad to enter the
digits, followed by the pound key
IVR
ID/Tem
plate Id
P1425a
If Valid then go to IVR-CS-IVR-CS-28
If Invalid/Trouble Understanding/No Input,
then go to IVR-CS-27
IVRCS27
Trouble
Understanding/No Input
– Mobile Number 3rd
Attempt
Sorry. Please say your 10-digit mobile
phone number starting with the area code
or use your keypad to enter the digits,
followed by the pound key
P1425b
If Valid then go to IVR-CS-28
If Invalid/Trouble Understanding/No Input
Mobile Number after 3rd attempt transfer
to agent - P1041 (agent drop)
IVRCS28
Mobile phone
confirmation
IVRCS29
Trouble
Understanding/No Input
– Mobile Number
Confirm 2nd Attempt
Your mobile phone number is 123-4567890 right?
P1426
If no go to IVR-CS-31 if yes go to IVR-CS-32
If Invalid/Trouble Understanding/No Input,
then go to IVR-CS-29
Let's try again. Your mobile phone number
is {cellphone] right?
P1426a
If no go to IVR-CS-31 if yes go to IVR-CS-32
If Invalid/Trouble Understanding/No Input,
then go to IVR-CS-30
IVRCS30
Trouble
Understanding/No Input
– Mobile Number
Confirm 3rd Attempt
Sorry. If your mobile phone number is
{cellphone], say yes or press 1, otherwise,
say no, or press 2.
P1426b
If no go to IVR-CS-31 if yes go to IVR-CS-32
If Invalid/Trouble Understanding/No Input
Mobile Number Confirm after 3rd attempt
transfer to agent - P1041 (agent drop)
IVRCS31
Mobile Phone Number =
NO
Please say your 10-digit mobile phone
number starting with the area code or use
your keypad to
enter the digits, followed by the pound key
P1427
ID
Mapping (Web Service)
Step/Condition
Language (IVR)
IVR
ID/Tem
plate Id
If valid then go to IVR-CS-28
If no input or no match go to IVR-CS-26
IVRCS32
Ask if caller received ACC
code
All right. We have sent a verification code
to your mobile phone number. Did you
receive your verification code?
P1428
If yes, go to IVR-CS-33
If no, go IVR-CS-40
If Trouble Understanding/No Input, then
go to IVR-CS-32a
IVRCS32a
Trouble
Understanding/No Input
– Verification Code 2nd
Attempt
Let's try again. Did you receive your
verification code?
P1428a
If yes, go to IVR-CS-33
If no, go IVR-CS-40
If Trouble Understanding/No Input, then
go to IVR-CS-32b
IVRCS32b
Trouble
Understanding/No Input
– Verification Code 3rd
Attempt
Sorry. If you received your verification
code, say yes or press 1, otherwise, say no,
or press 2.
P1428b
If yes, go to IVR-CS-33
If no, go IVR-CS-40
If Trouble Understanding/No Input
Verification Code after 3rd attempt transfer
to agent - P1041 (agent drop)
IVRCS33
Yes=User provides ACC
code
All right. Please say the 8 digit verification
code or use your phone’s keypad to enter
it.
P1429
If valid then go to IVR-CS-36
If Invalid/Trouble Understanding/No Input,
then go to IVR-CS-34
IVRCS34
Trouble
Understanding/No Input
Let's try again. Please say the 8 digit
verification code or use your phone’s
keypad to enter it.
P1429a
ID
Mapping (Web Service)
Step/Condition
– Verification Code 2nd
Attempt
IVRCS35
Trouble
Understanding/No Input
– Verification Code 3rd
Attempt
Language (IVR)
IVR
ID/Tem
plate Id
If Valid Go to IVR-CS-36
If Invalid/Trouble Understanding/No Input,
then go to IVR-CS-35
Sorry. Say the 8 digit verification code or
use your phone’s keypad to enter it.
P1429b
If Valid Go to IVR-CS-36
If Invalid/Trouble Understanding/No Input
Verification Code after 3rd attempt transfer
to agent - P1041 (agent drop)
IVRCS36
ACC code confirmation
Your 8 digit verification code is… right?
P1430
If yes, go to IVR-CS-42
If no, go to IVR-CS-41
If less than 8 digits/Invalid code, go to IVRCS-39
If Invalid/Trouble Understanding/No Input,
then go to IVR-CS-37
IVRCS37
Trouble
Understanding/No Input
– Confirm Verification
Code 2nd Attempt
Let’s try again. Your 8 digit verification
code is {verCode] right?
1430a
If Valid Go to IVR-CS-42
If Invalid/Trouble Understanding/No Input,
then go to IVR-CS-38
IVRCS38
Trouble
Understanding/No Input
– confirm Verification
Code 3rd Attempt
Sorry. If Your 8 digit verification code is
{verCode], say yes or press 1, otherwise,
say no or press 2.
If Valid Go to IVR-CS-42
If Invalid/Trouble Understanding/No Input
Verification Code confirm after 3rd attempt
transfer to agent - P1041 (agent drop)
1430b
ID
Mapping (Web Service)
IVRCS39
Step/Condition
Language (IVR)
Invalid verification code
That is an invalid verification code. Let's try
again please tell me your verification code
now.
IVR
ID/Tem
plate Id
P1430C
Go to IVR-CS-36
IVRCS40
ACC Verification = Fail
Sorry, I am having trouble processing this
request. Hold on while I get someone to
help you.
P9011
IVRCS41
ACC Verification = No
My mistake. Please say the 8 digit
verification code or use your phone’s
keypad to
enter it.
P1431
Go to IVR-CS-36
IVRCS42
ACC Verification = Pass,
Note: Date of last access
(If the date of last access
is NULL, do not read out
verbiage, Move to next
step)
IVRCS42a
P1432
Go to IVR-CS-42a
Thank you. Please hold on while I look this
up. It may take a few seconds.
P1219
Go to IVR-CS-42b
IVRCS42b
IVRCS43
All right, we're all set.
Just so you know, the last time you
accessed your account was on .
Count = 0
Request for Claim Status
If Count = 0, go to IVR-CS-43 OR
If Count = 1 go to IVR-CS-44 OR
If Count >1 go to IVR-CS-45
If no claims were
returned:
Sorry, I'm having trouble processing this
request. Hold on while I get someone to
help you.
P9011
Note: Transfer to Agent.
IVRCS44
Count = 1
IVRCS45
Count > 1
Always
All right. We are all set. I found one claim
for {$.ClaimType}. As of Today
P1223
Go to Claim Status (IVR-CS-57 to IVR-CS136)
Always
I found {$.ClaimCount} claims. I will read
them one at a time.
Go to IVR-CS-46
P1221
ID
Mapping (Web Service)
Step/Condition
Language (IVR)
IVRCS46
The {$.ClaimSequence} claim is for
{$.ClaimType}.
IVRCS47
Is that the claim you′d like to hear the
status of?
IVR
ID/Tem
plate Id
P1222
Go to IVR-CS-47
P1224
Yes – Read Claim Status (IVR-CS-57 to IVRCS-136)
No go to IVR-CS-50 - More Claims?
If Trouble Understanding/No Input, then
IVR-CS-48
IVRCS48
Trouble
Understanding/No Input
– Claim Confirmation 2nd
attempt
Let's try again. The {$.ClaimSequence}
claim is for {$.ClaimType}. Is that the claim
you′d like to hear the status of?
P1224a
Yes – Read Claim Status (IVR-CS-57 to IVRCS-136)
No go to IVR-CS-50 - More Claims?
If Trouble Understanding/No Input, then
IVR-CS-49
IVRCS49
Trouble
Understanding/No Input
– Claim Confirmation 3rd
Attempt
Sorry. The {$.ClaimSequence} claim is for
{$.ClaimType}. Is that the claim you'd like
to hear the status of? Say yes or press 1.
Otherwise say no or press 2
Yes – Read Claim Status (IVR-CS-57 to IVRCS-136)
No go to IVR-CS-50 - More Claims?
If Invalid/Trouble Understanding/No Input
Claim Confirmation after 3rd attempt
transfer to agent - P1041 (agent drop)
IVRCS50
More Claims?
Yes – Next Claim go to IVR-CS-51
No - Last Claim go to IVR-CS-53
P1224b
ID
IVRCS51
Mapping (Web Service)
Step/Condition
Next > Last Claim ?
Yes , go to IVR-CS-52
No go to IVR-CS-46
IVRCS52
IVRCS53
Language (IVR)
IVR
ID/Tem
plate Id
P1225: The last claim is for
{$.ClaimType}.
P1225
Go to IVR-CS-47
Last
All right. That was the last claim
P1237
Go to IVR-CS-54
IVRCS54
If you'd like to speak to someone about
this claim, say 'Agent.' Or if you're finished
just say I'm finished, and I'll take you back
to the main menu
P1238
If Finished, go to step IVR-CS-147 Finished
If Agent, then transfer to Agent.
If no input or trouble understanding, go to
IVR-CS-55
IVRCS55
Trouble
understanding/No Input
– 2nd Attempt
Let's try again...If you'd like to speak to
someone about this claim, say 'Agent.' Or if
you’re finished just say I'm finished, and I'll
take you back to the main menu.
P1238a
If Finished, go to step IVR-CS-147 Finished
If Agent, then transfer to Agent.
If no input or trouble understanding, go to
IVR-CS-56
IVRCS56
Trouble
understanding/No Input
– 3rd Attempt
Sorry. To speak with someone about these
claims, press 0. Otherwise, if you’re
finished, press 2 and I'll will take you back
to the main menu.
If Finished, go to step IVR-CS-147 Finished
If Agent, then transfer to Agent.
If Invalid/Trouble Understanding/No Input
after 3rd attempt transfer to agent - P1041
(agent drop)
P1238b
ID
Mapping (Web Service)
Final Adjudication Date
IVRdecisionDt = Present
CS57
AND
Step/Condition
Allowance - Initial Claim
decisionType = A
Note: This applies to
Initial Claim, Disability
and Non-Disability
IVRCS58
decisionDt = Present
Allowance - Appeal
AND
Note: This applies to
Reconsideration,
Hearing, Disability and
Non-Disability
decisionDt = Present
AND
Denial - Appeal –
Hearing
Note: This applies to
Hearing, Disability and
Non-Disability
decisionType = D
AND
We decided to deny your appeal on . We have sent a
detailed notice to you with your benefit
information. You should receive your
notice within 10 to 15 days.
If you disagree with the decision, you may
request an appeal within 60 days of the
date of your decision notice.
Denial Type = N or M
AND
INC_ND
_ADJ_D
T_0001
INC_D_
ADJ_DT
_0001
REC_D_
ADJ_DT
_0001
REC_ND
_ADJ_D
T_0001
HRG_M
_ADJ_D
T_0001
AND
decisionDt = Present
We decided to approve your appeal on
. We have sent a
detailed notice to you with your benefit
information. You should receive your
notice within 10 to 15 days.
Go to IVR-CS-137
decisionType = D
IVRCS60
We decided to approve your application
on . We have
sent a detailed notice to you with your
benefit information. You should receive
your notice within 10 to 15 days.
Go to IVR-CS-137
decisionType = A
IVRCS59
Language (IVR)
IVR
ID/Tem
plate Id
HRG_N
M_ADJ_
DT_000
1
HRG_M
_ADJ_D
T_0002
HRG_N
M_ADJ_
DT_000
2
Go to IVR-CS-137
Non-Medical Denial –
Initial Claim
We decided to deny your application on
. We have sent a
detailed notice to you with your benefit
information. You should receive your
notice within 10 to 15 days.
INC_ND
_ADJ_D
T_0002
INC_D_
ADJ_DT
_0002
ID
Mapping (Web Service)
Step/Condition
hoTransferDt = Not
Present
Language (IVR)
If you disagree with the decision, you may
request an appeal within 60 days of the
date of your decision notice.
AND
IVR
ID/Tem
plate Id
A written request of appeal is required.
Denial Type = N
You can submit a Request for
Consideration Form ssa-561 by going
online to ssa.gov and selecting Appeal a
Decision We Made.
Note: This applies to
Initial Claim, NonDisability and Disability
You may mail your request of appeal to
your local Social Security office at the
following address:
If you need assistance with your appeal,
just say Agent.
Go to IVR-CS-137
IVRCS61
decisionDt = Present
AND
decisionType = D
AND
hoTransferDt = Not
Present
AND
Denial Type = N
Note: This applies to
Reconsideration, NonDisability and Disability
Non-Medical Denial –
Appeal Reconsideration
We decided to deny your appeal on . We have sent a
detailed notice to you with your benefit
information. You should receive your
notice within 10 to 15 days.
If you disagree with the decision, you may
request an appeal within 60 days of the
date of your decision notice.
A written request of appeal is required.
You can submit a Request for
Consideration Form ssa-561 by going
online to ssa.gov and selecting Appeal a
Decision We Made.
You may mail your request of appeal to
your local Social Security office at the
following address:
If you need assistance with your appeal,
just say Agent.
Go to IVR-CS-137
REC_D_
ADJ_DT
_0002
REC_ND
_ADJ_D
T_0002
ID
IVRCS62
Mapping (Web Service)
decisionDt = Present
AND
Step/Condition
Medical Denial - Initial
Claim Disability
decisionType = D
AND
Language (IVR)
We decided to deny your application on
. We have sent a
detailed notice to you with your benefit
information. You should receive your
notice within 10 to 15 days.
IVR
ID/Tem
plate Id
INC_D_
ADJ_DT
_0003
If you disagree with the decision, you may
request an appeal within 60 days of the
date of your decision notice.
hoTransferDt = Not
Present
If you wish to appeal your medical denial.
AND
You can start a new appeal by going online
to SSA.gov and selecting Appeal a Decision
We Made.
Denial Type = M
Note: This applies to
Initial Claim, Disability
If you need assistance with your appeal,
just say Agent.
Go to IVR-CS-137
IVRCS63
decisionDt = Present
AND
Medical Denial - Appeal
Reconsideration
Disability
decisionType = D
AND
We decided to deny your appeal on . We have sent a
detailed notice to you with your benefit
information. You should receive your
notice within 10 to 15 days.
REC_D_
ADJ_DT
_0003
If you disagree with the decision, you may
request an appeal within 60 days of the
date of your decision notice.
hoTransferDt = Not
Present
If you wish to appeal your medical denial.
AND
You can start a new appeal by going online
to SSA.gov and selecting Appeal a Decision
We Made.
Denial Type = M
Note: This applies to
Reconsideration,
Disability
If you need assistance with your appeal,
just say Agent.
Go to IVR-CS-137
IVRCS64
decisionDt = Present
AND
decisionType = W
Note: Same for
Withdraw/Abatement,
Withdrawal – Initial
Claim
We stopped processing and closed your
application on .
We have sent a notice to you with a
detailed explanation of the decision. You
should receive your notice within 10 to 15
days.
INC_ND
_ADJ_D
T_0003
INC_D_
ADJ_DT
_0004
ID
Mapping (Web Service)
Step/Condition
Withdraw and
Abatement
Language (IVR)
If you decide you want to apply for , you must file a new application.
IVR
ID/Tem
plate Id
If you voluntarily withdrew your
application, you may send us a written
request to cancel your request up to 60
days after receiving your withdrawal
notice.
You may mail your request to your local
Social Security office at:
If you need assistance with your appeal,
just say Agent.
Go to IVR-CS-137
IVRCS65
decisionDt = Present
Withdrawal - Appeal
AND
decisionType = W
Note: Same for
Withdraw/Abatement,
Withdraw and
Abatement
We stopped processing and closed your
appeal on . We
have sent a notice to you with a detailed
explanation of the decision. You should
receive your notice within 10 to 15 days.
If you decide you want to apply for , you must file a new appeal.
If you voluntarily withdrew your appeal,
you may send us a written request to
cancel your request up to 60 days after
receiving your withdrawal notice.
You may mail your request to your local
Social Security office at:
REC_D_
ADJ_DT
_0004
REC_ND
_ADJ_D
T_0003
HRG_M
_ADJ_D
T_0003
HRG_N
M_ADJ_
DT_000
3
If you need assistance with your appeal,
just say Agent.
Go to IVR-CS-137
IVRCS66
decisionDt = Present
AND
decisionType = N
Dismissal – Initial Claim
We stopped processing and closed your
application on .
We have sent a notice to you with a
detailed explanation of the decision. You
should receive your notice within 10 to 15
days.
INC_ND
_ADJ_D
T_0004
INC_D_
ADJ_DT
_0005
ID
Mapping (Web Service)
Step/Condition
Note: This applies Initial
Claim, Disability and
Non-Disability
IVRCS67
decisionDt = Present
If you decide you want to apply for , you must file a new application.
Go to IVR-CS-137
Dismissal - Appeal
AND
decisionType = N
Note: This applies to
Reconsideration,
Hearing, Disability and
Non-Disability
IVRCS68
decisionDt = Present
Language (IVR)
IVR
ID/Tem
plate Id
We stopped processing and closed your
appeal on . We
have sent a notice to you with a detailed
explanation of the decision. You should
receive your notice within 10 to 15 days.
If you decide you want to apply for , you must file a new appeal.
Go to IVR-CS-137
Unknown – Initial Claim
decisionType = U
We made a decision on your application on
. We have sent a
notice to you with a detailed explanation
of the decision. You should receive your
notice within 10 to 15 days.
Note: This applies to
Initial Claim, Disability
and Non-Disability
If you disagree with the decision, you may
request an appeal within 60 days of the
date of your decision notice.
AND
REC_D_
ADJ_DT
_0005
REC_ND
_ADJ_D
T_0004
HRG_M
_ADJ_D
T_0004
HRG_N
M_ADJ_
DT_000
4
INC_ND
_ADJ_D
T_0005
INC_D_
ADJ_DT
_0006
Go to IVR-CS-137
IVRCS69
decisionDt = Present
AND
decisionType = U
Note: This applies
Reconsideration,
Hearing, Disability and
Non-Disability
Unknown - Appeal
We made a decision on your appeal on
. We have sent a
notice to you with a detailed explanation
of the decision. You should receive your
notice within 10 to 15 days.
If you disagree with the decision, you may
request an appeal within 60 days of the
date of your decision notice.
Go to IVR-CS-137
REC_D_
ADJ_DT
_0006
REC_ND
_ADJ_D
T_0005
HRG_M
_ADJ_D
T_0005
HRG_N
M_ADJ_
DT_000
5
ID
IVRCS70
Mapping (Web Service)
decisionDt = Present
AND
Step/Condition
Unknown – No HO
Transfer Date – Initial
Claim
decisionType = U
AND
Language (IVR)
We made a decision on your application on
. We have sent a
notice to you with a detailed explanation
of the decision. You should receive your
notice within 10 to 15 days.
If you disagree with the decision, you may
request an appeal within 60 days of the
date of your decision notice.
hoTransferDt = Not
Present
IVR
ID/Tem
plate Id
INC_ND
_ADJ_D
T_0006
INC_D_
ADJ_DT
_0007
A written request of appeal is required.
Note: This applies Initial
Claim, Disability and
Non-Disability
You can submit a Request for
Consideration form ssa-561 by going online
to ssa.gov and selecting Appeal a Decision
We Made.
You may mail your request of appeal to
your local Social Security office at the
following address:
If you need assistance with your appeal,
just say Agent.
Go to IVR-CS-137
IVRCS71
decisionDt = Present
AND
decisionType = U
AND
hoTransferDt = Not
Present
Note: This applies
Reconsideration,
Disability and NonDisability
Unknown – No HO
Transfer Date – Appeal
Reconsideration
We made a decision on your appeal on
. We have sent a
notice to you with a detailed explanation
of the decision. You should receive your
notice within 10 to 15 days.
If you disagree with the decision, you may
request an appeal within 60 days of the
date of your decision notice.
A written request of appeal is required.
You can submit a Request for
Consideration form ssa-561 by going online
to ssa.gov and selecting Appeal a Decision
We Made.
You may mail your request of appeal to
your local Social Security office at the
following address:
REC_D_
ADJ_DT
_0007
REC_ND
_ADJ_D
T_0006
ID
Mapping (Web Service)
Step/Condition
Language (IVR)
IVR
ID/Tem
plate Id
If you need assistance with your appeal,
just say Agent.
Go to IVR-CS-137
Processing Center Transfer Date
IVRCS72
processingCenterTransfe
rDate = Present
Note: This applies to
Initial Claim, Disability
and Non-Disability
Processing Center
Transfer Date – Initial
Claim
We started processing the decision of your
benefit application on .
When this process is complete, we will
send you a notice with a detailed
explanation of the decision. You should
receive a letter within 2 to 3 weeks.
A Social Security Representative may
contact you directly if we need any
additional documents or information.
INC_ND
_PC_TR
A_DT_0
001
INC_D_
PC_TRA
_DT_00
01
Notify us whenever a change occurs that
could affect your benefits. Not reporting
changes timely may delay the processing
of your application.
Go to IVR-CS-137
IVRCS73
processingCenterTransfe
rDate = Present
Note: This applies to
Reconsideration,
Hearing, Disability and
Non-Disability
Processing Center
Transfer Date - Appeal
We started processing the decision of your
appeal request on .
When this process is complete, we will
send you a notice with a detailed
explanation of the decision. You should
receive a letter within 2 to 3 weeks.
A Social Security Representative may
contact you directly if we need any
additional documents or information.
Notify us whenever a change occurs that
could affect your benefits. Not reporting
changes timely may delay the processing
of your appeal.
Go to IVR-CS-137
Disability Case Closure Date
REC_D_
PC_TRA
_DT_00
01
REC_ND
_PC_TR
A_DT_0
001
HRG_M
_PC_TR
A_DT_0
001
HRG_N
M_PC_T
RA_DT_
0001
ID
Mapping (Web Service)
IVRCS74
disabilityCaseClosureDt =
Present
Note: This applies to
Initial Claim, Disability
Step/Condition
Disability Case Closure
Date – Initial Claim
Disability
Language (IVR)
On , a Social
Security representative in started a final review to make
sure that you still meet the non-medical
requirements for .
IVR
ID/Tem
plate Id
INC_D_
DC_CLO
_DT_00
01
A Social Security Representative may
contact you directly if we need any
additional documents or information to
help determine if you are eligible.
Notify us whenever a change occurs that
could affect your benefits. Not reporting
changes timely may delay the processing
of your application.
You may upload any evidence by logging
into your My Social Security via SSA.gov or
you may mail any evidence you have to:
Go to IVR-CS-137
IVRCS75
disabilityCaseClosureDt =
Present
Note: This applies to
Reconsideration,
Hearing, Disability
Disability Case Closure
Date – Appeal Disability
On , a Social
Security representative in started a final review to make
sure that you still meet the non-medical
requirements for .
A Social Security Representative may
contact you directly if we need any
additional documents or information to
help determine if you are eligible.
Notify us whenever a change occurs that
could affect your benefits. Not reporting
changes timely may delay the processing
of your appeal.
You may upload any evidence by logging
into your My Social Security via SSA.gov or
you may mail any evidence you have to:
Go to IVR-CS-137
Appeals Council Transfer Date
REC_D_
DC_CLO
_DT_00
01
HRG_M
_DC_CL
O_DT_0
001
ID
Mapping (Web Service)
Step/Condition
IVRCS76
appealsCouncilTransferD
t = Present
Appeals Council Transfer
Date
Note: This applies Initial
Claim, Reconsideration,
Hearing, Disability
Language (IVR)
Initial Claim or Appeal:
The Appeals Council is reviewing the
decision issued by the Administrative Law
Judge (ALJ) on .
The Administrative Law Judge (ALJ)
decision is currently under review by the
Appeals Council. If the Appeals Council
decides to take action on your case, it will
send you a notice within 60 days of the
date of the ALJ decision.
If the Appeals Council does not take any
action on your case and you did not file an
appeal, we will continue processing your
case.
IVR
ID/Tem
plate Id
INC_D_
AC_TRA
_DT_00
01
REC_D_
AC_TRA
_DT_00
01
HRG_M
_AC_TR
A_DT_0
001
An Appeals Council representative may
request additional information. Please
respond timely to any requests from SSA.
Go to IVR-CS-137
Hearing Held Date
IVRCS77
hearingDates.hearingHel
dDt.hearingDate =
Present
Hearing Held Date –
Phone Number
AND
hearingDates.plannedHe
aringDt.hearingPhone =
Present
Initial Claim or Appeal:
INC_D_
HH_DT_
0001
An Administrative Law Judge (ALJ) held
your hearing on . The
Administrative Law Judge (ALJ) is now
REC_D_
reviewing your case and will issue a written HH_DT_
decision.
0001
Hearing office staff may contact you, or
HRG_M
your appointed representative, directly if
_HH_DT
we need any additional information. Please _0001
respond timely to any requests from SSA. If
you have any questions, you may contact
the Hearing Office at .
Note: This applies Initial
Claim, Reconsideration,
Hearing, Disability
Go to IVR-CS-137
IVRCS78
hearingDates.hearingHel
dDt.hearingDate =
Present
AND
Hearing Held Date – No
Phone Number
Initial Claim or Appeal:
An Administrative Law Judge (ALJ) held
your hearing on . The
Administrative Law Judge (ALJ) is now
INC_D_
HH_DT_
0002
ID
Mapping (Web Service)
Step/Condition
hearingDates.plannedHe
aringDt.hearingPhone =
Not Present
Note: This applies Initial
Claim, Reconsideration,
Hearing, Disability
IVR
Language (IVR)
ID/Tem
plate Id
reviewing your case and will issue a written REC_D_
decision.
HH_DT_
0002
Hearing office staff may contact you, or
your appointed representative, directly if
HRG_M
we need any additional information. Please _HH_DT
respond timely to any requests from SSA.
_0002
Please contact your local servicing hearing
office if you have any questions
Go to IVR-CS-137
Hearing Postponed Date
IVRCS79
hearingDates.hearingPos
tponedDt.hearingDate=
Present
Hearing Postponed Date
– Phone Number
AND
hearingDates.plannedHe
aringDt.hearingPhone =
Present
Initial Claim or Appeal:
On , the Administrative
Law Judge (ALJ) postponed or cancelled
your hearing scheduled for . We sent you a notice with
additional information about the
postponement.
If a hearing is still required, we will let you
know the manner of appearance and the
new date, time, and, if applicable, place of
your rescheduled hearing.
Note: This applies Initial
Claim, Reconsideration,
Hearing, Disability
INC_D_
HP_DT_
0001
REC_D_
HP_DT_
0001
HRG_M
_HP_DT
_0001
Hearing office staff may contact you, or
your appointed representative, directly if
we need any additional information. Please
respond timely to any requests from SSA. If
you have any questions, you may contact
the Hearing Office at .
Go to IVR-CS-137
IVRCS80
hearingDates.hearingPos
tponedDt.hearingDate=
Present
AND
hearingDates.plannedHe
aringDt.hearingPhone =
Not Present
Note: This applies Initial
Claim, Reconsideration,
Hearing, Disability
Hearing Postponed Date
– No Phone Number
Initial Claim or Appeal:
On , the Administrative
Law Judge (ALJ) postponed or cancelled
your hearing scheduled for . We sent you a notice with
additional information about the
postponement.
If a hearing is still required, we will let you
know the manner of appearance and the
new date, time, and, if applicable, place of
your rescheduled hearing.
INC_D_
HP_DT_
0002
REC_D_
HP_DT_
0002
HRG_M
_HP_DT
_0002
ID
Mapping (Web Service)
Step/Condition
Language (IVR)
IVR
ID/Tem
plate Id
Hearing office staff may contact you, or
your appointed representative, directly if
we need any additional information. Please
respond timely to any requests from SSA.
Please contact your local servicing hearing
office if you have any questions.
Go to IVR-CS-137
Hearing Scheduled Date – Online Video
IVRCS81
hearingDates.hearingSch
eduledDt.hearingDate =
Present
Hearing Scheduled Date
– Online Video - Phone
Number
AND
hearingModality
= OV or O
AND
Initial Claim or Appeal:
You are scheduled to appear by online
video at a hearing with an Administrative
Law Judge (ALJ) on , at
. The hearing office mailed
you a notice and sent you an invitation
email with detailed information about your
scheduled hearing.
Refer to your Notice of Hearing for
detailed information about how to prepare
for and participate in your scheduled
hearing.
hearingDates.plannedHe
aringDt.hearingPhone =
Present
INC_D_
HS_DT_
OV_000
1
REC_D_
HS_DT_
OV_000
1
HRG_M
_HS_DT
_OV_00
01
If you do not receive an email with a link to
access the online video hearing at least
one day before the scheduled hearing,
please call the hearing office immediately.
Note: This applies Initial
Claim, Reconsideration,
Hearing, Disability
Hearing office staff may contact you, or
your appointed representative, directly if
we need any additional information. Please
respond timely to any requests from SSA. If
you have any questions, you may contact
the Hearings Office at .
Go to IVR-CS-137
IVRCS82
hearingDates.hearingSch
eduledDt.hearingDate =
Present
AND
hearingModality
= OV or O
Hearing Scheduled Date
– Online Video – No
Phone Number
Initial Claim or Appeal:
You are scheduled to appear by online
video at a hearing with an Administrative
Law Judge (ALJ) on , at
. The hearing office mailed
you a notice and sent you an invitation
INC_D_
HS_DT_
OV_000
2
REC_D_
HS_DT_
ID
Mapping (Web Service)
Step/Condition
AND
hearingDates.plannedHe
aringDt.hearingPhone =
Not Present
Note: This applies Initial
Claim, Reconsideration,
Hearing, Disability
email with detailed information about your
scheduled hearing.
IVR
ID/Tem
plate Id
OV_000
2
Refer to your Notice of Hearing for
detailed information about how to prepare
for and participate in your scheduled
hearing.
HRG_M
_HS_DT
_OV_00
02
Language (IVR)
If you do not receive an email with a link to
access the online video hearing at least
one day before the scheduled hearing,
please contact your local servicing hearing
office immediately.
Hearing office staff may contact you, or
your appointed representative, directly if
we need any additional information. Please
respond timely to any requests from SSA.
Please contact your local servicing hearing
office if you have any questions.
Go to IVR-CS-137
Hearing Scheduled Date – Agency Audio
IVRCS83
hearingDates.hearingSch
eduledDt.hearingDate =
Present
AND
hearingModality
=T
AND
hearingDates.plannedHe
aringDt.hearingPhone =
Present
Note: This applies Initial
Claim, Reconsideration,
Hearing, Disability
Hearing Scheduled Date
– Agency Audio - Phone
Number
Initial Claim or Appeal:
You are scheduled to appear using a
telephone at a hearing with an
Administrative Law Judge (ALJ) on
, at . The
hearing office mailed you a notice with
detailed information about your scheduled
hearing.
Please be prepared to receive an audio call
at the phone number listed in the Notice of
Hearing from the hearing office at the
scheduled time of your audio hearing. If
your phone number listed on the Notice of
Hearing is incorrect, please contact the
hearing office as soon as possible.
Hearing office staff may contact you, or
your appointed representative, directly if
we need any additional information. Please
respond timely to any requests from SSA. If
you have any questions, you may contact
the Hearing Office at .
INC_D_
HS_DT_
AA_000
1
REC_D_
HS_DT_
AA_000
1
HRG_M
_HS_DT
_AA_00
01
ID
Mapping (Web Service)
Step/Condition
Language (IVR)
Go to IVR-CS-137
IVRCS84
hearingDates.hearingSch
eduledDt.hearingDate =
Present
Hearing Scheduled Date
– Agency Audio - No
Phone Number
AND
Initial Claim or Appeal:
You are scheduled to appear using a
telephone at a hearing with an
Administrative Law Judge (ALJ) on
, at . The
hearing office mailed you a notice with
detailed information about your scheduled
hearing.
IVR
ID/Tem
plate Id
INC_D_
HS_DT_
AA_000
2
REC_D_
HS_DT_
AA_000
2
HRG_M
Please be prepared to receive an audio call _HS_DT
at the phone number listed in the Notice of _AA_00
Hearing from the hearing office at the
02
scheduled time of your audio hearing. If
your phone number listed on the Notice of
Hearing is incorrect, please contact the
hearing office as soon as possible.
hearingModality
=T
AND
hearingDates.plannedHe
aringDt.hearingPhone =
Not Present
Note: This applies Initial,
Reconsideration,
Hearing, Disability
Hearing office staff may contact you, or
your appointed representative, directly if
we need any additional information. Please
respond timely to any requests from SSA.
Please contact your local servicing hearing
office if you have any questions.
Go to IVR-CS-137
Hearing Scheduled Date – Agency Video
IVRCS85
hearingDates.hearingSch
eduledDt.hearingDate =
Present
AND
hearingModality
=V
AND
hearingDates.plannedHe
aringDt.hearingPhone =
Present
Hearing Scheduled Date
– Agency Video - Phone
Number
Initial Claim or Appeal:
You are scheduled to appear by agency
video at a hearing with an Administrative
Law Judge (ALJ) on , at
. You are scheduled to
appear at:
The hearing office mailed you a notice with
detailed information about your scheduled
hearing.
Hearing office staff may contact you, or
your appointed representative, directly if
we need any additional information. Please
INC_D_
HS_DT_
AV_000
1
REC_D_
HS_DT_
AV_000
1
HRG_M
_HS_DT
_AV_00
01
ID
Mapping (Web Service)
Step/Condition
Note: This applies Initial
Claim, Reconsideration,
Hearing, Disability
Language (IVR)
respond timely to any requests from SSA. If
you have any questions, you may contact
the Hearing Office at .
IVR
ID/Tem
plate Id
Go to IVR-CS-137
IVRCS85b
hearingDates.hearingSch
eduledDt.hearingDate =
Present
Hearing Scheduled Date
– Agency Video - No
Phone Number
AND
hearingModality
=V
Initial Claim or Appeal:
You are scheduled to appear by agency
video at a hearing with an Administrative
Law Judge (ALJ) on , at
. You are scheduled to
appear at:
AND
The hearing office mailed you a notice with
detailed information about your scheduled
hearing.
hearingDates.plannedHe
aringDt.hearingPhone =
Not Present
Hearing office staff may contact you, or
your appointed representative, directly if
we need any additional information. Please
respond timely to any requests from SSA.
Please contact your local servicing hearing
office if you have any questions.
Note: This applies Initial
Claim, Reconsideration,
Hearing, Disability
INC_D_
HS_DT_
AV_000
2
REC_D_
HS_DT_
AV_000
2
HRG_M
_HS_DT
_AV_00
02
Go to IVR-CS-137
Hearing Scheduled Date – In Person
IVRCS86
hearingDates.hearingSch
eduledDt.hearingDate =
Present
AND
hearingModality
=I
AND
hearingDates.plannedHe
aringDt.hearingPhone =
Present
Note: This applies Initial
Claim, Reconsideration,
Hearing, Disability
Hearing Scheduled Date
– In Person - Phone
Number
Initial Claim or Appeal:
You are scheduled to appear in-person at a
hearing with an Administrative Law Judge
(ALJ) on , at . Your hearing is scheduled to be
held at:
The hearing office mailed you a notice with
detailed information about your scheduled
hearing.
Hearing office staff may contact you, or
your appointed representative, directly if
we need any additional information. Please
respond timely to any requests from SSA. If
INC_D_
HS_DT_I
P_0001
REC_D_
HS_DT_I
P_0001
HRG_M
_HS_DT
_IP_000
1
ID
Mapping (Web Service)
Step/Condition
Language (IVR)
you have any questions, you may contact
the Hearings Office at .
IVR
ID/Tem
plate Id
Go to IVR-CS-137
IVRCS86b
hearingDates.hearingSch
eduledDt.hearingDate =
Present
Hearing Scheduled Date
– In Person - No Phone
Number
AND
hearingModality
=I
Initial Claim or Appeal:
You are scheduled to appear in-person at a
hearing with an Administrative Law Judge
(ALJ) on , at . Your hearing is scheduled to be
held at:
AND
The hearing office mailed you a notice with
detailed information about your scheduled
hearing.
hearingDates.plannedHe
aringDt.hearingPhone =
Not Present
INC_D_
HS_DT_I
P_0002
REC_D_
HS_DT_I
P_0002
HRG_M
_HS_DT
_IP_000
2
Hearing office staff may contact you, or
your appointed representative, directly if
we need any additional information. Please
respond timely to any requests from SSA.
Please contact your local servicing hearing
office if you have any questions.
Note: This applies Initial
Claim, Reconsideration,
Hearing, Disability
Go to IVR-CS-137
HO Transfer Date
IVRCS87
hoTransferDt = Present
Note: This applies Initial
Claim, Disability
HO Transfer Date –
Initial Claim Disability
We referred your benefit application for a
review by an Administrative Law Judge
(ALJ).
An Administrative Law Judge (ALJ) will
decide your claim under the Social Security
law and regulations and may schedule a
hearing for you.
The hearing office will mail you a notice to
acknowledge receipt of your request for
hearing, explain the process and the
options available for attending your
hearing.
Be sure to read all the material thoroughly
as you may need to respond back within 30
days of receipt.
INC_D_
HO_TRA
_DT_00
01
ID
Mapping (Web Service)
Step/Condition
Language (IVR)
Hearing office staff may contact you, or
your appointed representative, directly if
we need additional information.
IVR
ID/Tem
plate Id
Please respond timely to requests from
SSA. Notify us when a change occurs that
could affect your benefits. Not reporting
changes timely may delay the processing
of your application.
Go to IVR-CS-137
IVRCS88
hoTransferDt = Present
Note: This applies
Reconsideration,
Hearing, Disability
HO Transfer Date –
Appeal Disability
We referred your appeal request for a
review by an Administrative Law Judge
(ALJ).
An Administrative Law Judge (ALJ) will
decide your claim under the Social Security
law and regulations and may schedule a
hearing for you.
The hearing office will mail you a notice to
acknowledge receipt of your request for
hearing, explain the process and the
options available for attending your
hearing.
REC_D_
HO_TRA
_DT_00
01
HRG_M
_HO_TR
A_DT_0
001
Be sure to read all the material thoroughly
as you may need to respond back within 30
days of receipt.
Hearing office staff may contact you, or
your appointed representative, directly if
we need additional information.
Please respond timely to requests from
SSA. Notify us when a change occurs that
could affect your benefits. Not reporting
changes timely may delay the processing
of your appeal.
Go to IVR-CS-137
DDS Transfer Date
IVRCS89
ddsTransferDt = Present
AND
DDS Transfer Date with
DDS Processing Time –
Initial Claim Disability
A representative in transferred your application to the
Disability Determination Service (DDS) for
a medical review on .
INC_D_
DDS_TR
A_DT_0
002
ID
Mapping (Web Service)
Step/Condition
Language (IVR)
DDS Data = Empty (Data
Elements not available)
In , the average medical
review takes days.
AND
The DDS is a State agency that will
determine whether you are medically
disabled or blind under the Social Security
law. A DDS representative may contact
you directly if we need any additional
information, or to schedule a medical
exam.
qualityReviewTransferDt
= Not Present
AND
processingTime.ddsProce
ssingTime = Present
IVR
ID/Tem
plate Id
Notify us whenever a change occurs that
could affect your benefits. Not reporting
changes timely may delay the processing
of your application.
AND
stateOrNationalCode =
present
You may upload any evidence by logging
into your My Social Security via SSA.gov or
you may mail any evidence you have to:
Note: This applies Initial
Claim, Disability
Go to IVR-CS-137
IVRCS90
ddsTransferDt = Present
AND
DDS Data = Empty (Data
Elements not available)
AND
qualityReviewTransferDt
= Not Present
AND
processingTime.ddsProce
ssingTime = Present
AND
stateOrNationalCode =
present
Note: This applies
Reconsideration,
Disability
DDS Transfer Date with
DDS Processing Time –
Appeal Reconsideration
Disability
A representative in transferred your appeal to the
Disability Determination Service (DDS) for
a medical review on .
In , the average medical
review takes days.
The DDS is a State agency that will
determine whether you are medically
disabled or blind under the Social Security
law. A DDS representative may contact
you directly if we need any additional
information, or to schedule a medical
exam.
Notify us whenever a change occurs that
could affect your benefits. Not reporting
changes timely may delay the processing
of your appeal.
You may upload any evidence by logging
into your My Social Security via SSA.gov or
you may mail any evidence you have to:
REC_D_
DDS_TR
A_DT_0
001
ID
Mapping (Web Service)
Step/Condition
Language (IVR)
IVR
ID/Tem
plate Id
Go to IVR-CS-137
IVRCS91
ddsTransferDt = Present
AND
DDS Transfer Date - No
DDS Processing Time –
Initial Claim Disability
DDS Data = Empty (Data
Elements not available)
A representative in transferred your application to the
Disability Determination Service (DDS) for
a medical review on .
INC_D_
DDS_TR
A_DT_0
001
The DDS is a State agency that will
determine whether you are medically
disabled or blind under the Social Security
law. A DDS representative may contact
you directly if we need any additional
information, or to schedule a medical
exam.
AND
qualityReviewTransferDt
= Not Present
AND
Notify us whenever a change occurs that
could affect your benefits. Not reporting
changes timely may delay the processing
of your application.
processingTime.ddsProce
ssingTime = Not Present
OR
stateOrNationalCode =
Empty
You may upload any evidence by logging
into your My Social Security via SSA.gov or
you may mail any evidence you have to:
Note: This applies Initial
Claim, Disability
Go to IVR-CS-137
IVRCS92
ddsTransferDt = Present
AND
DDS Data = Empty (Data
Elements not available)
AND
qualityReviewTransferDt
= Not Present
AND
processingTime.ddsProce
ssingTime = Not Present
OR
stateOrNationalCode =
Empty
DDS Transfer Date - No
DDS Processing Time –
Appeal Reconsideration
Disability
A representative in transferred your appeal to the
Disability Determination Service (DDS) for
a medical review on .
The DDS is a State agency that will
determine whether you are medically
disabled or blind under the Social Security
law. A DDS representative may contact
you directly if we need any additional
information, or to schedule a medical
exam.
Notify us whenever a change occurs that
could affect your benefits. Not reporting
changes timely may delay the processing
of your appeal.
REC_D_
DDS_TR
A_DT_0
002
ID
Mapping (Web Service)
Step/Condition
Language (IVR)
You may upload any evidence by logging
into your My Social Security via SSA.gov or
you may mail any evidence you have to:
Note: This applies
Reconsideration,
Disability
IVR
ID/Tem
plate Id
Go to IVR-CS-137
DDS Case Receipt Date
IVRCS93
ddsTransferDt = Present
AND
The Disability Determination Service (DDS)
received your application from your local
office on . The
DDS will make a medical determination on
your application/. This is not the final
decision on your claim, and no benefits will
be awarded at the completion of the
medical determination.
processingTime.ddsProce
ssingTime = Present
In , the average medical
review takes days.
AND
stateOrNationalCode =
present
A disability examiner or DDS
representative may contact you directly if
additional information is needed, or if we
need to schedule a medical exam.
AND
DDS Transfer Date - DDS
Processing Time – Initial
Claim Disability
prioritizedDdsStatus =
ddsCaseReceiptDate
Note: This applies Initial
Claim, Disability
INC_D_
DDS_RP
T_DT_0
002
Notify us whenever a change occurs that
could affect your benefits. Not reporting
changes timely may delay the processing
of your Application.
You may upload any evidence by logging
into your My Social Security via SSA.gov or
you may mail any evidence you have to:
Go to IVR-CS-137
IVRCS94
ddsTransferDt = Present
AND
prioritizedDdsStatus =
ddsCaseReceiptDate
AND
DDS Transfer Date - DDS
Processing Time –
Appeal Reconsideration
Disability
The Disability Determination Service (DDS)
received your appeal from your local office
on . The DDS will
make a medical determination on your
appeal. This is not the final decision on
your claim, and no benefits will be
awarded at the completion of the medical
determination.
REC_D_
DDS_RP
T_DT_0
001
ID
Mapping (Web Service)
Step/Condition
Language (IVR)
processingTime.ddsProce
ssingTime = Present
In , the average medical
review takes days.
AND
stateOrNationalCode =
present
A disability examiner or DDS
representative may contact you directly if
additional information is needed, or if we
need to schedule a medical exam.
Note: This applies
Reconsideration,
Disability
IVR
ID/Tem
plate Id
Notify us whenever a change occurs that
could affect your benefits. Not reporting
changes timely may delay the processing
for your appeal.
You may upload any evidence by logging
into your My Social Security via SSA.gov or
you may mail any evidence you have to:
Go to IVR-CS-137
IVRCS95
ddsTransferDt = Present
AND
prioritizedDdsStatus =
ddsCaseReceiptDate
AND
processingTime.ddsProce
ssingTime = Not Present
OR
stateOrNationalCode =
Empty
Note: This applies Initial
Claim, Disability
DDS Transfer Date - No
DDS Processing Time –
Initial Claim Disability
The Disability Determination Service (DDS)
received your application from your local
office on . The
DDS will make a medical determination on
your application. This is not the final
decision on your claim, and no benefits will
be awarded at the completion of the
medical determination.
A disability examiner or DDS
representative may contact you directly if
additional information is needed, or if we
need to schedule a medical exam.
Notify us whenever a change occurs that
could affect your benefits. Not reporting
changes timely may delay the processing
of your Application.
You may upload any evidence by logging
into your My Social Security via SSA.gov or
you may mail any evidence you have to:
Go to IVR-CS-137
INC_D_
DDS_RP
T_DT_0
001
ID
Mapping (Web Service)
IVRCS96
ddsTransferDt = Present
AND
prioritizedDdsStatus =
ddsCaseReceiptDate
Step/Condition
Language (IVR)
DDS Transfer Date - No
DDS Processing Time –
Appeal Reconsideration
Disability
The Disability Determination Service (DDS)
received your appeal from your local office
on . The DDS will
make a medical determination on your
appeal. This is not the final decision on
your claim, and no benefits will be
awarded at the completion of the medical
determination.
AND
processingTime.ddsProce
ssingTime = Not Present
OR
stateOrNationalCode =
Empty
IVR
ID/Tem
plate Id
REC_D_
DDS_RP
T_DT_0
002
A disability examiner or DDS
representative may contact you directly if
additional information is needed, or if we
need to schedule a medical exam.
Notify us whenever a change occurs that
could affect your benefits. Not reporting
changes timely may delay the processing
for your appeal.
Note: This applies
Reconsideration,
Disability
You may upload any evidence by logging
into your My Social Security via SSA.gov or
you may mail any evidence you have to:
Go to IVR-CS-137
DDS Case Assigned Date
IVRCS97
ddsTransferDt = Present
AND
prioritizedDdsStatus =
ddsCaseAssignedDate
AND
DDS Transfer Date - DDS
Processing Time – Initial
Claim Disability
The Disability Determination Service (DDS)
assigned your application to a disability
examiner .
The DDS is a State agency that will decide
whether you are medically disabled or
blind under the Social Security law.
AND
stateOrNationalCode =
present
The examiner will begin reviewing your
application and requesting medical records
if necessary. The DDS examiner may also
contact you (or your appointed
representative) for additional information
about your medical impairments, medical
treatment, and daily activities.
Note: This applies Initial
Claim, Disability
In , the average medical
review takes days.
processingTime.ddsProce
ssingTime = Present
Notify us whenever a change occurs that
could affect your benefits. Not reporting
INC_D_
DDS_AS
G_DT_0
002
ID
Mapping (Web Service)
Step/Condition
Language (IVR)
changes timely may delay the processing
of your application.
IVR
ID/Tem
plate Id
While the DDS is reviewing your
application, you may may mail any
evidence you have to:
OR
You may fax evidence directly to the DDS
to add to your file using this number:
OR
You may call the DDS at the following
telephone number to speak with a clerical
staff member or your assigned examiner:
Go to IVR-CS-137
IVRCS98
ddsTransferDt = Present
AND
prioritizedDdsStatus =
ddsCaseAssignedDate
AND
processingTime.ddsProce
ssingTime = Present
AND
stateOrNationalCode =
present
Note: This applies
Reconsideration,
Disability
DDS Transfer Date - DDS
Processing Time –
Appeal Reconsideration
Disability
The Disability Determination Service (DDS)
assigned your appeal to a disability
examiner .
The DDS is a State agency that will decide
whether you are medically disabled or
blind under the Social Security law.
The examiner will begin reviewing your
appeal and requesting medical records if
necessary. The DDS examiner may also
contact you (or your appointed
representative) for additional information
about your medical impairments, medical
treatment, and daily activities.
In , the average medical
review takes days.
Notify us whenever a change occurs that
could affect your benefits. Not reporting
changes timely may delay the processing
for your appeal.
While the DDS is reviewing your appeal,
you may may mail any evidence you have
to:
OR
You may fax evidence directly to the DDS
to add to your file using this number:
OR
REC_D_
DDS_AS
G_DT_0
001
ID
Mapping (Web Service)
Step/Condition
Language (IVR)
You may call the DDS at the following
telephone number to speak with a clerical
staff member or your assigned examiner:
IVR
ID/Tem
plate Id
Go to IVR-CS-137
IVRCS99
ddsTransferDt = Present
AND
DDS Transfer Date - No
DDS Processing Time –
Initial Claim Disability
prioritizedDdsStatus =
ddsCaseAssignedDate
The Disability Determination Service (DDS)
assigned your application to a disability
examiner .
The DDS is a State agency that will decide
whether you are medically disabled or
blind under the Social Security law.
AND
INC_D_
DDS_AS
G_DT_0
001
The examiner will begin reviewing your
application and requesting medical records
if necessary. The DDS examiner may also
contact you (or your appointed
representative) for additional information
about your medical impairments, medical
treatment, and daily activities.
processingTime.ddsProce
ssingTime = Not Present
OR stateOrNationalCode
= Empty
Note: This applies Initial
Claim, Disability
Notify us whenever a change occurs that
could affect your benefits. Not reporting
changes timely may delay the processing
of your application.
While the DDS is reviewing your
application, you may may mail any
evidence you have to:
OR
You may fax evidence directly to the DDS
to add to your file using this number:
OR
You may call the DDS at the following
telephone number to speak with a clerical
staff member or your assigned examiner:
Go to IVR-CS-137
IVRCS100
ddsTransferDt = Present
AND
prioritizedDdsStatus =
ddsCaseAssignedDate
DDS Transfer Date - No
DDS Processing Time –
Appeal reconsideration
Disability
The Disability Determination Service (DDS)
assigned your appeal to a disability
examiner .
The DDS is a State agency that will decide
whether you are medically disabled or
blind under the Social Security law.
REC_D_
DDS_AS
G_DT_0
002
ID
Mapping (Web Service)
Step/Condition
AND
Language (IVR)
IVR
ID/Tem
plate Id
The examiner will begin reviewing your
appeal and requesting medical records if
necessary. The DDS examiner may also
contact you (or your appointed
representative) for additional information
about your medical impairments, medical
treatment, and daily activities.
processingTime.ddsProce
ssingTime = Not Present
OR
stateOrNationalCode =
Empty
Note: This applies
Reconsideration,
Disability
Notify us whenever a change occurs that
could affect your benefits. Not reporting
changes timely may delay the processing
for your appeal.
While the DDS is reviewing your appeal,
you may may mail any evidence you have
to:
OR
You may fax evidence directly to the DDS
to add to your file using this number:
OR
You may call the DDS at the following
telephone number to speak with a clerical
staff member or your assigned examiner:
Go to IVR-CS-137
Claimant Information Request Pending
IVRCS101
ddsTransferDt = Present
AND
prioritizedDdsStatus =
outStandingClaimantInfo
Requests
Note: This applies Initial
Claim,Disability
DDS Transfer Date Claimant Information
Request Pending – Initial
Claim Disability
The disability examiner at the State
Disability Determination Service (DDS)
requested additional information from you
on .
The Disability Determination Service (DDS)
is a State agency that will decide whether
you are medically disabled or blind under
the Social Security law.
The specialist reviewing your application
needs additional information about your
claim. Our records indicate we sent the