No
material or nonsubstantive change to a currently approved
collection
No
Regular
07/07/2025
Requested
Previously Approved
10/31/2025
10/31/2025
3,150,000
3,150,000
312,500
210,000
0
0
The Enterprise Scheduling System (ESS)
will provide a better respondent and employee experience. The first
ESS release is specific to allowing self-scheduling for enumeration
services. ESS subsequent releases will expand services for other
appointment needs. Through ESS respondent self scheduling and
technician scheduling, SSA will collect specific information about
respondents (e.g., respondent: name, address, zip code, telephone
number, and email address). In addition, we ask the respondent to
consent to receive optional electronic messaging or opt out;
electronic message preference (email/text), if respondents provide
consent; language preferences (English/Spanish); respondent’s
preferred office to receive service; and appointment (day and time
preference) to schedule an in-office appointment to process a
request for an original SSN or replacement Social Security card. In
addition, we will ask respondents scheduling their initial
appointment through a technician to create a one-time passcode to
securely allow online updates to their appointment. The technician
will document the one-time passcode with the respondent's other
appointment preferences. Respondents will use ESS to complete
required screens and fields to select a date and time for an
appointment at an SSA field office (FO) to provide the proofs
necessary to obtain a replacement or original SSN card. Respondents
can complete the online collection themselves. If respondents
encounter issues with ESS, they may contact SSA by phone to
complete scheduling the appointment through a technician. We will
integrate ESS with VIPr Mobile check-in functions, so ESS
respondents will have the option to check-in for their appointment
using Mobile check-in on their personal device, instead of checking
in at the kiosk. Using VIPr, SSA employees can request walk in
visitors and individuals with appointments to come into the office.
The respondents are individuals looking to schedule their own SSA
visit using ESS. This is an extremely urgent non-substantive Change
Request to increase the scheduling choices to include
Post-Entitlement requests, and include expanded functionality. We
are requesting approval by COB, Thursday, 7/10/25.
We are adjusting the reporting
burden to this information collection because we expect a slight
burden increase due to the new questionnaire we are adding to ESS
to allow the respondent to choose the type of appointment.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.