Enterprise Scheduling System (ESS) - Technician-Assisted (Post Entitlement Appointments)

Customer Path

After completing the online questionnaire and agreeing to the Terms of Service and viewing
the Privacy Act, customers will see this screen with the reason for their appointment prefilled and non-editable. Customers will be able to self-schedule appointments for Direct
Deposit​, Medicare​, Representative Payee​, Proofs, Non-receipt​, and Remittance.

Customer consenting to email electronic
notification only

Customer consenting to email and text electronic notification

Customer Review and Submit Screen with email electronic messaging only:

Customer Review and Submit
Screen with email and text
electronic messaging:

Customer Review and Submit Screen with email electronic messaging only:

The customer clicks exit to return to SSA.gov.

Technician Path