3 dss info

DSS Office Locations &
*EBT Card Issuance Sites
NEW CASTLE COUNTY
Claymont State Service Center
3301 Green Street, Claymont 19703
Phone: (302) 792-6500 Fax: (302) 792-6501
*Northeast State Service Center
1624 Jessup Street, Wilmington 19802
Phone: (302) 552-3530 Fax: (302) 577-3805
Porter State Service Center
509 W. 8th Street, Wilmington 19801
Phone: (302) 777-2830 Fax: (302) 777-2831
Canby Park Office
1920 Maryland Ave., Wilmington 19805
Phone: (302) 498-5500 Fax: (302) 498-5501
*DeLaWarr State Service Center
500 Rogers Road, New Castle 19720
Phone: (302) 622-4520 Fax: (302) 622-4521
Churchman’s Corporate Center
84 Christiana Rd., Ste. B, New Castle 19720
Phone: (302) 395-6740 Fax: (302) 395-6777
*Hudson State Service Center
501 Ogletown Road, Newark 19711
Phone: (302) 453-2800 Fax: (302) 453-2853
Robscott Building
153 E. Chestnut Hill Road, Flr. 2A, Newark 19713
Phone: (302) 451-3680 Fax: (302) 453-2855
Appoquinimink State Service Center
122 Silver Lake Road, Middletown 19709
Phone: (302) 696-3150 Fax: (302) 696-3121
KENT COUNTY
Smyrna State Service Center
200 S. DuPont Blvd., Suite 101, Smyrna 19977
Phone: (302) 514-4530 Fax: (302) 514-4531
*Williams State Service Center
805 River Road, Dover 19901
Phone: (302) 857-5020 Fax: (302) 857-5021
Blue Hen Corporate Center
655 South Bay Rd., Suite 6A, Dover 19901
Phone: (302) 672-9500 Fax: (302) 672-9501
Milford Annex
13 S.W. Front Street, Suite 105, Milford 19963
Phone: (302) 424-7250 Fax: (302) 424-2792

SUSSEX COUNTY
*T. Adams State Service Center
546 S. Bedford Street, Georgetown 19947
Phone: (302) 515-3080 Fax: (302) 515-3081
Shipley State Service Center
350 Virginia Avenue, Seaford 19973
Phone: (302) 628-2011 Fax: (302) 628-2027
Bridgeville State Service Center
400 Mill Street, Bridgeville 19933
Phone: (302) 337-8261 Fax: (302) 337-3204
Laurel State Service Center
31039 N. Poplar Street, Laurel 19956
Phone: (302) 875-2280 Fax: (302) 875-4960
Pyle State Service Center
34314 Pyle Center Road, Unit 1, Frankford 19945
Phone: (302) 732-1720 Fax: (302) 732-1721
OTHER IMPORTANT PHONE NUMBERS
DSS Customer Relations
1-866-843-7212 – option 1
DSS Change Report Center
1-866-843-7212 – option 2

Exhibit 3

DELAWARE HEALTH AND SOCIAL SERVICES
DIVISION OF SOCIAL SERVICES

SUPPLEMENTAL NUTRITION
ASSISTANCE PROGRAM

Apply online at Delaware ASSI ST :
https://assist.dhss.delaware.gov

Scan to visit the Division of Social Services website

http://www.dhss.delaware.gov/dss/

Delaw are Help Line

1-800-464-4357 or 2-1-1

Revised August 2021

The Supplemental Nutrition Assistance Program
(SNAP) helps low-income families and individuals
buy a variety of food that is the basis for better
nutrition.
You can apply for SNAP benefits at your local Division
of Social Services (DSS) office or apply online at:
https://assist.dhss.delaware.gov

How to Apply:

Electronic Benefit Transfer (EBT) Card
Your SNAP benefits will be issued on an EBT
card.

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You have the right to request and file a SNAP
application on the same day that you contact DSS.

To Be Eligible for SNAP:

You must be a Delaware resident.
You must be a U.S. citizen or a lawful alien in an
eligible alien status.
You must be eligible based on your household’s
monthly income and circumstances.
You must apply together if you live, buy, and
prepare meals with other members of your
household.
You must apply with your parent(s) if you are
under the age of 22 years and are living with
your parent(s).
You must close your food benefits case in
another state before receiving SNAP benefits in
Delaware.
Note: Fleeing Felons and Probation and Parole
Violators are not eligible for SNAP.

After you are approved for SNAP, you will
receive an EBT card in the mail. You can use
your EBT card to buy food at stores and
farmers markets that accept SNAP EBT. Look
for an EBT or SNAP sign at the entrance. You
can also use your EBT card to buy groceries
online at participating stores. Visit
http://www.dhss.delaware.gov/dss/ to find
stores that accept SNAP EBT payments online.

You must be interviewed by a DSS Case Worker
before you can qualify for SNAP.

Documents you need to bring or send in
with your application:
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SNAP Non-Discrimination Statement

In accordance with Federal civil rights law and U.S. Department of
Agriculture (USDA) civil rights regulations and policies, the USDA, its
Agencies, offices, and employees, and institutions participating in or
administering USDA programs are prohibited from discriminating based on
race, color, national origin, sex, religious creed, disability, age, political
beliefs, or reprisal or retaliation for prior civil rights activity in any program
or activity conducted or funded by USDA.
Persons with disabilities who require alternative means of communication for
program information (e.g. Braille, large print, audiotape, American Sign
Language, etc.), should contact the Agency (state or local) where they
applied for benefits. Individuals who are deaf, hard of hearing, or have
speech disabilities may contact USDA through the Federal Relay Service at
(800) 877-8339. Additionally, program information may be made available in
languages other than English.
To file a program complaint of discrimination, complete the USDA Program
Discrimination Complaint Form, (AD-3027) found online at:
https://www.usda.gov/oascr/how-to-file-a-program-discriminationcomplaint, and at any USDA office, or write a letter addressed to USDA and
provide in the letter all of the information requested in the form. To request
a copy of the complaint form, call (866) 632-9992. Submit your completed
form or letter to USDA by:
(1) mail: U.S. Department of Agriculture
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, SW
Washington, D.C. 20250-9410;
(2) fax: (833) 256-1665 or (202) 690-7442; or
(3) email: [email protected].
This institution is an equal opportunity provider.

You may apply at a local DSS office, online
through ASSIST, through the mail, by telephone, or
by fax.

Proof of identity
Proof of Delaware residency
Proof of citizenship or lawful alien status
Social Security numbers
Proof of earned and unearned income for the
past 30 days (4 pay stubs if paid weekly / 2
pay stubs if paid bi-weekly)
Proof of monthly expenses
Social Security award letters
Proof of child support payments

DSS will:
You CAN pay for the following items with SNAP EBT:
 Fruits & Vegetables
 Meat, poultry, & fish
 Dairy products
 Breads & cereals
 Other food items
 Vegetable, fruit, and herb seeds and plants
You CANNOT pay for the following items with SNAP EBT:
 Hot or prepared foods
 Non-food items
 Alcoholic beverages
 Vitamins, medicines, and supplementals
 Fees for service, delivery, shipping, or
membership
IT IS ILLEGAL TO BUY, SELL, OR TRADE AN EBT CARD OR
SNAP BENEFITS. PUNISHMENT MAY INCLUDE FINES
AND/OR IMPRISONMENT UNDER THE FOOD STAMP ACT
OF 1977.

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Provide the necessary forms needed to
complete the application process.
Provide benefits within 7 days if you meet
certain conditions.
Make an eligibility decision within 30 days.
Notify you by mail of your eligibility and the
amount of food benefits you will receive.

Recertification:

DSS reviews SNAP eligibility periodically. You will
receive a renewal form in the mail when it is time
to recertify your benefits.
 You must complete, sign, and return the
renewal form so that DSS can determine if
your benefits can continue.
 You must report all changes and provide
current proof of income and circumstances.