SAMHSA 988 Suicide & Crisis Lifeline and Crisis Services Program Evaluation

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
Form Client Key Informa Client Key Informant Interview Third Party Contact	Form and Instruction	New	Available
Form Client Key Informa Client Key Informant Interview Direct Contact	Form and Instruction	New	Available
Form Client Experience Client Experience Survey	Form and Instruction	New	Repair queued
Form Client Experience Client	Form and Instruction	New	Repair queued
Form Client Contact For Client Contact Form Supplement for Parents	Form and Instruction	New	Repair queued
Form Client Contact For Parents/Caregivers	Form and Instruction	New	Repair queued
Form Client Contact Dis Client Contact Disposition Form (All Participants)	Form and Instruction	New	Available
Form Key Informant Case Key Informant Case Study Protocol Cost Sub Study	Form and Instruction	New	Repair queued
Form Key Informant Inte Key Informant Interviews Case Study Protocol	Form and Instruction	New	Repair queued
Form Key Informant Inte Organizational Staff/Crisis Agency Staff	Form and Instruction	New	Repair queued
Form Crisis Continuum P Crisis Continuum Provider Survey	Form and Instruction	New	Repair queued
Form Crisis Continuum P Organizational Staff/ Crisis Agency Manager	Form and Instruction	New	Repair queued
Form System Implementat System Implementation Survey	Form and Instruction	New	Repair queued
Form System Implementat Organizational Staff/Crisis System Administrator	Form and Instruction	New	Repair queued
Centerstone Comments 988 Evaluation_7.25.25.pdf	Public Comments	Uploaded 2025-08-13	Repair queued
988 Evaluation Part A_01262026_Clean.docx	Supporting Statement A	Uploaded 2026-02-05	Available
988 Evaluation Part A_03202025_Clean.docx	Supporting Statement A	Uploaded 2025-08-12	Repair queued
988 Evaluation Part B_03202025_clean.docx	Supporting Statement B	Uploaded 2026-02-05	Repair queued
988 Evaluation Part B_03202025_Clean.docx	Supporting Statement B	Uploaded 2025-08-11	Repair queued

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
277024	Client	Form and Instruction	New	Client Key Informant Interview Third Party Contact
277024	Client	Form and Instruction	New	Client Key Informant Interview Direct Contact
277024	Client	Form and Instruction	New	Client Experience Survey
277024	Client	Form and Instruction	New
277023	Parents/Caregivers	Form and Instruction	New	Client Contact Form Supplement for Parents
277023	Parents/Caregivers	Form and Instruction	New
277022	Organizational Staff/Crisis Agency Staff	Form and Instruction	New	Client Contact Disposition Form (All Participants)
277022	Organizational Staff/Crisis Agency Staff	Form and Instruction	New	Key Informant Case Study Protocol Cost Sub Study
277022	Organizational Staff/Crisis Agency Staff	Form and Instruction	New	Key Informant Interviews Case Study Protocol
277022	Organizational Staff/Crisis Agency Staff	Form and Instruction	New
277021	Organizational Staff/ Crisis Agency Manager	Form and Instruction	New	Crisis Continuum Provider Survey
277021	Organizational Staff/ Crisis Agency Manager	Form and Instruction	New
277019	Organizational Staff/Crisis System Administrator	Form and Instruction	New	System Implementation Survey
277019	Organizational Staff/Crisis System Administrator	Form and Instruction	New

ICR Details

OMB Control No: 0930-0403	ICR Reference No: 202508-0930-001
Status: Active	Previous ICR Reference No:
Agency/Subagency: HHS/SAMHSA	Agency Tracking No:
Title: SAMHSA 988 Suicide & Crisis Lifeline and Crisis Services Program Evaluation
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 02/06/2026
Retrieve Notice of Action (NOA)	Date Received in OIRA: 08/12/2025
Terms of Clearance: All items in this package are cleared except for the Client Experience Survey, which is not yet approved at this time. OMB will work with the agency to ensure that this survey meets the needs of the evaluation while minimizing burden and will approve at a later date.

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	02/28/2029	36 Months From Approved
Responses	68,865	0	0
Time Burden (Hours)	49,223	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: The 988 Suicide & Crisis Lifeline and Crisis Services Program Evaluation assesses the implementation and expansion of the 988 Suicide & Crisis Lifeline and Behavioral Health Crisis Services Continuum (BHCSC) in the United States (U.S.). The evaluation will provide SAMHSA, grantees, and other interested parties with information to strengthen the BHCSC for all people in crisis. The evaluation aims to understand the system response to behavioral health crises and outcomes of interventions delivered, with a focus on understanding how improving access to quality crisis services and supports. The multi-method, multi-study evaluation combines primary and existing data to answer questions related to the implementation of, and outcomes from, 988 Suicide & Crisis Lifeline and BHCSC delivery, including the structure, composition, and collaboration patterns of the 988 Suicide & Crisis Lifeline and BHCSC at the national, state, territory, and Tribal levels, how agencies associated with the 988 Suicide & Crisis Lifeline and BHCSC work together to provide behavioral health crisis services and the effect on broader use of crisis services like 911, the effectiveness of the 988 Suicide & Crisis Lifeline and BHCSC in linking individuals to services and the relationship between the 988 Suicide & Crisis Lifeline and BHCSC and short- and long-term behavioral outcomes, the effectiveness of the 988 Suicide & Crisis Lifeline and BHCSC on immediate reductions in suicidal ideation, homicidal ideation, and overdose risk, the overall impact of the 988 Suicide & Crisis Lifeline and BHCSC on suicide and overdose mortality and morbidity by comparing long-term trends in public health outcomes before and after the implementation of the 988 Suicide & Crisis Lifeline and BHCSC.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	90 FR 222747	05/29/2025
30-day Notice:	Federal Register Citation:	Citation Date:
	90 FR 36165	08/01/2025
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 5

table that charts list of burden

IC Title	Form No.	Form Name
Client	Client Experience Survey , Client Key Informant Interview Third Party Contact, Client Key Informant Interview Direct Contact	Client Experience Survey ,   Client Key Informant Interview Direct Contact ,   Client Key Informant Interview Third Party Contact
Organizational Staff/ Crisis Agency Manager	Crisis Continuum Provider Survey	Crisis Continuum Provider Survey
Organizational Staff/Crisis Agency Staff	Key Informant Interviews Case Study Protocol, Key Informant Case Study Protocol Cost Sub Study, Client Contact Disposition Form (All Participants)	Key Informant Interviews Case Study Protocol ,   Key Informant Case Study Protocol Cost Sub Study ,   Client Contact Disposition Form (All Participants)
Organizational Staff/Crisis System Administrator	System Implementation Survey	System Implementation Survey
Parents/Caregivers	Client Contact Form Supplement for Parents	Client Contact Form Supplement for Parents

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	68,865	0	0	68,865	0	0
Annual Time Burden (Hours)	49,223	0	0	49,223	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a new collection and there's no increase or decrease in burden.

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Annual Cost to Federal Government: $3,414,907

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/12/2025

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