60 Day FRN 2900-0876

Federal Register / Vol. 90, No. 172 / Tuesday, September 9, 2025 / Notices
nongovernmental entities or persons
(NGEPs) that are related to their
Community Reinvestment Act (CRA)
responsibilities. Section 48 of the
Federal Deposit Insurance Act (FDI Act)
requires disclosure of certain of these
agreements and imposes related
reporting requirements on insured
depository institutions (IDIs), their
affiliates, and NGEPs.1

proposed collection of certain
information by the agency. Under the
Paperwork Reduction Act (PRA) of
1995, Federal agencies are required to
publish notice in the Federal Register
concerning each proposed collection of
information, including each proposed
new collection, and allow 60 days for
public comment in response to the
notice.

Estimated Burden

DATES:

Estimated Frequency of Response: On
occasion.
Estimated Number of Respondents: 8.
Estimated Total Annual Burden: 369
hours.
Comments: On June 30, 2025, the
OCC published a 60-day notice for this
information collection, (90 FR 27904).
No comments were received.
Comments continue to be invited on:
(a) Whether the collection of
information is necessary for the proper
performance of the functions of the
OCC, including whether the information
has practical utility;
(b) The accuracy of the OCC’s
estimate of the burden of the collection
of information;
(c) Ways to enhance the quality,
utility, and clarity of the information to
be collected;
(d) Ways to minimize the burden of
the collection on respondents, including
through the use of automated collection
techniques or other forms of information
technology; and
(e) Estimates of capital or start-up
costs and costs of operation,
maintenance, and purchase of services
to provide information.
Sarah E. Turney,
Assistant Director, Office of the Comptroller
of the Currency.
[FR Doc. 2025–17235 Filed 9–8–25; 8:45 am]
BILLING CODE 4810–33–P

DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 202508–2900–0004]

Agency Information Collection
Activity: Document Evidence
Submission
Veterans Benefits
Administration, Department of Veterans
Affairs.
ACTION: Notice.

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AGENCY:

Veterans Benefits
Administration (VBA), Department of
Veterans Affairs (VA), is announcing an
opportunity for public comment on the

SUMMARY:

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Comments must be received on
or before November 10, 2025.
ADDRESSES: Comments must be
submitted through www.regulations.gov.
FOR FURTHER INFORMATION CONTACT:
Program-Specific information: Kendra
Mccleave, 202–461–9568,
[email protected].
VA PRA information: Dorothy
Glasgow, 202–461–1084, VAPRA@
va.gov.
Under the
PRA of 1995, Federal agencies must
obtain approval from the Office of
Management and Budget (OMB) for each
collection of information they conduct
or sponsor. This request for comment is
being made pursuant to Section
3506(c)(2)(A) of the PRA.
With respect to the following
collection of information, VBA invites
comments on: (1) whether the proposed
collection of information is necessary
for the proper performance of VBA’s
functions, including whether the
information will have practical utility;
(2) the accuracy of VBA’s estimate of the
burden of the proposed collection of
information; (3) ways to enhance the
quality, utility, and clarity of the
information to be collected; and (4)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
the use of other forms of information
technology.
Title: Document Evidence Submission
(VA Form 20–10208).
OMB Control Number: 202508–2900–
0004. https://www.reginfo.gov/public/
do/PRASearch.
(Once at this link, you can enter the
OMB Control Number to find the
historical versions of this Information
Collection).
Type of Review: New collection.
Abstract: VA Form 20–10208
(previously under OMB control number
2900–0877) is used by claimants
submitting additional evidence or
information in support of a claim or
used to update information on a
claimant’s VA account. This proposal
requests to assign a new control number
and an additional use by a claimant
when submitting evidence as part of a

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pre-discharge claim. Without this
information, VA would not be able to
efficiently and successfully process and
associate evidence or information of
record to a claimant’s file which could
negatively affect adjudication and
decisions made by VA. The increase in
burden is due to the associated burden
from the previous control number with
the additional respondents from this
proposed modification.
Affected Public: Individuals or
Households.
Estimated Annual Burden: 6,832
hours.
Estimated Average Burden per
Respondent: 5 minutes.
Frequency of Response: One time.
Estimated Number of Respondents:
81,981 per year.
Authority: 44 U.S.C. 3501 et seq.
Dorothy Glasgow,
Acting, VA PRA Clearance Officer, Office of
Enterprise and Integration/Data Governance
Analytics, Department of Veterans Affairs.
[FR Doc. 2025–17265 Filed 9–8–25; 8:45 am]
BILLING CODE 8320–01–P

DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 2900–0876]

Agency Information Collection
Activity: Clearance for A–11 Section
280 Improving Customer Experience
Information Collection
Veterans Experience Office,
Department of Veterans Affairs.
ACTION: Notice.
AGENCY:

Veterans Experience Office,
Department of Veterans Affairs (VA), is
announcing an opportunity for public
comment on the proposed collection of
certain information by the agency.
Under the Paperwork Reduction Act
(PRA) of 1995, Federal agencies are
required to publish notice in the
Federal Register concerning each
proposed collection of information,
including each proposed extension of a
currently approved collection, and
allow 60 days for public comment in
response to the notice.
DATES: Comments must be received on
or before November 10, 2025.
ADDRESSES: Comments must be
submitted through www.regulations.gov.
FOR FURTHER INFORMATION CONTACT:
Program-Specific information: Todd
Stawicki, 908–768–5372,
[email protected].
VA PRA information: Dorothy
Glasgow, 202–461–1084, VAPRA@
va.gov.
SUMMARY:

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Federal Register / Vol. 90, No. 172 / Tuesday, September 9, 2025 / Notices

Under the
PRA of 1995, Federal agencies must
obtain approval from the Office of
Management and Budget (OMB) for each
collection of information they conduct
or sponsor. This request for comment is
being made pursuant to Section
3506(c)(2)(A) of the PRA.
With respect to the following
collection of information, VEO invites
comments on: (1) whether the proposed
collection of information is necessary
for the proper performance of VEO’s
functions, including whether the
information will have practical utility;
(2) the accuracy of VEO’s estimate of the
burden of the proposed collection of
information; (3) ways to enhance the
quality, utility, and clarity of the
information to be collected; and (4)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
the use of other forms of information
technology.
Title: Clearance for A–11 Section 280
Improving Customer Experience
Information Collection.
OMB Control Number: 2900–0876.
https://www.reginfo.gov/public/do/
PRASearch (Once at this link, you can
enter the OMB Control Number to find
the historical versions of this
Information Collection).
Type of Review: Revision.
Abstract: Whether seeking a loan,
Social Security benefits, Veterans
benefits, or other services provided by
the Federal Government, individuals
and businesses expect Government
customer services to be efficient and
intuitive, just like services from leading
private-sector organizations. Yet the
2016 American Consumer Satisfaction
Index and the 2017 Forrester Federal
Customer Experience Index show that,
on average, Government services lag

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nine percentage points behind the
private sector.
A modern, streamlined and
responsive customer experience means
raising government-wide customer
experience to the average of the private
sector service industry; developing
indicators for high-impact Federal
programs to monitor progress towards
excellent customer experience and
mature digital services; and providing
the structure (including increasing
transparency) and resources to ensure
customer experience is a focal point for
agency leadership. To support this,
OMB Circular A–11 Section 280
established government-wide standards
for mature customer experience
organizations in government and
measurement. To enable Federal
programs to deliver the experience
taxpayers deserve, they must undertake
three general categories of activities:
conduct ongoing customer research,
gather and share customer feedback, and
test services and digital products.
These data collection efforts may be
either qualitative or quantitative in
nature or may consist of mixed
methods. Additionally, data may be
collected via a variety of means,
including but not limited to electronic
or social media, direct or indirect
observation (i.e., in person, video and
audio collections), interviews,
questionnaires, surveys, and focus
groups. Veterans Experience Office will
limit its inquiries to data collections
that solicit strictly voluntary opinions or
responses. Steps will be taken to ensure
anonymity of respondents in each
activity covered by this request.
The results of the data collected will
be used to improve the delivery of
Federal services and programs. It will
include the creation of personas,
customer journey maps, reports and
summaries of customer feedback data
and user insights.

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The Veterans Experience Office will
collect this information by electronic
means, when possible, as well as by
mail, fax, telephone, technical
discussions, and in-person interviews.
Veterans Experience Office may also
utilize observational techniques to
collect this information.
Collections will be targeted at the
solicitation of opinions from
respondents who have experience with
the program or may have experience
with the program soon. For the purposes
of this request, ‘‘customers’’ are
individuals, businesses, and
organizations that interact with a
Federal Government agency or program,
either directly or via a federal
contractor. This could include
individuals or households; businesses
or other for-profit organizations; not-forprofit institutions; State, local or tribal
governments; Federal government; and
Universities.
Affected Public: Individuals and
households.
Estimated Annual Burden: 504,982
hours.
Estimated Average Burden per
Respondent: Varied, dependent upon
the data collection method used. The
possible response time to complete a
questionnaire or survey may be 2
minutes or up to 2 hours to participate
in an interview.
Frequency of Response: Varied,
dependent upon the data collection
method used.
Estimated Number of Respondents:
5,942,778.
Authority: 44 U.S.C. 3501 et seq.
Dorothy Glasgow,
Acting, VA PRA Clearance Officer, Office of
Enterprise and Integration/Data Governance
Analytics, Department of Veterans Affairs.
[FR Doc. 2025–17264 Filed 9–8–25; 8:45 am]
BILLING CODE 8320–01–P

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