Community Advance Letter_Phone_English

Dear Medicare Beneficiary:
Within the next few weeks, a representative of our agency will contact you to ask permission
to interview you about your experiences receiving Medicare services. The representative will
ask to talk with you for about an hour during a time that would be convenient.
The Centers for Medicare & Medicaid Services is conducting this study to better understand
the experiences of people with Medicare. The best way to gather this information is by
hearing directly from people with Medicare.
We have selected you as part of a sample of people with Medicare from across the United
States that can give us an accurate picture of how well people’s health care needs are being
met.
Your participation in the study is your choice. Your Medicare benefits cannot be affected in
any way by your decision to participate or the answers you provide, and your information will
be kept private to the extent permitted by law, as prescribed by the Federal Privacy Act of
1974.
The representative who will contact you is from NORC at the University of Chicago, the
research institution collecting this information for us. If we are unable to reach you by phone
or text message, our representative may visit you in-person to conduct the interview. This
person will have identification showing they are a representative for this Medicare survey.
If you are unable for any reason to participate in the interview, a friend or relative can also
complete the interview on your behalf.
If you have any questions, please call NORC toll-free at 1-844-777-2151, or email
[email protected]; hours of operation are weekdays from 8 AM to 6 PM CST. If it would be
more convenient for you to set up an appointment for your interview, please call or email us.
The enclosed brochure has more information about why we are conducting this study. You
can also visit the study website at mcbs.norc.org.
I hope you’ll be able to help us with this important project to improve Medicare services.

Marina Vornovitsky, Director
Medicare Current Beneficiary Survey
Centers for Medicare & Medicaid Services
OMB No. 0938-0568 | Expires 8/31/2027