Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Extension without change of a currently approved collection
No
Regular
07/29/2026
table that charts list comparision
Requested
Previously Approved
36 Months From Approved
07/31/2026
150,090
163,500
30,495
42,750
408,917
317,205
This is a request for an extension of an approved collection. This information collection activity provides a means to garner qualitative customer and stakeholder feedback in an efficient, and timely manner, in accordance with the Administration's commitment to improving service delivery. This feedback provides insights into customer or stakeholder perceptions, experiences and expectations, provides an early warning of issues with service, or focuses attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections allow ongoing, collaborative and actionable communications between the U.S. Department of Commerce (the Agency) and its customers and stakeholders. It also allows feedback to contribute directly to the improvement of program management.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.