60-day FRN - 2900-0770 - Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (VBA VHA NCA) -

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Federal Register / Vol. 91, No. 146 / Friday, July 31, 2026 / Notices

proposed charters for all UCR Plan
Subcommittees. The Task Force may
take action to recommend to the UCR
Plan Board proposed charter language
for all UCR Plan Subcommittees.
VII. Other Business—UCR Plan
Governance Task Force Chair
The UCR Plan Governance Task Force
Chair will call for any other business,
old or new, from the floor, including
items from the previous Task Force
meeting.
VIII. Adjournment—UCR Plan
Governance Task Force Chair
The UCR Plan Governance Task Force
Chair will adjourn the meeting.
The agenda will be available no later
than 5:00 p.m. Eastern time, July 27,
2026 at: https://plan.ucr.gov.
CONTACT PERSON FOR MORE INFORMATION:
Elizabeth Leaman, Chair, Unified
Carrier Registration Plan Board of
Directors, (617) 305–3783, eleaman@
board.ucr.gov.
Alex B. Leath,
Chief Legal Officer, Unified Carrier
Registration Plan.
[FR Doc. 2026–15595 Filed 7–29–26; 4:15 pm]
BILLING CODE 4910–YL–P

DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 2900–0850]

Agency Information Collection
Activity: Requirements for Recognition
as a VA Accredited Organization
AGENCY: Office of General Counsel,

Department of Veterans Affairs.
ACTION: Notice.

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SUMMARY: The Office of General Counsel

(OGC), Department of Veterans Affairs
(VA), is announcing an opportunity for
public comment on the proposed
collection of certain information by the
agency. Under the Paperwork Reduction
Act (PRA) of 1995, Federal agencies are
required to publish notice in the
Federal Register concerning each
proposed collection of information,
including each proposed extension of a
currently approved collection, and
allow 60 days for public comment in
response to the notice.
DATES: Comments must be received on
or before September 29, 2026.
ADDRESSES: Comments must be
submitted through www.regulations.gov.
FOR FURTHER INFORMATION CONTACT:
Program-Specific information:
Jonathan Taylor, 202–461–7650,
[email protected].

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VA PRA information: Dorothy
Glasgow, 202–461–1084, VAPRA@
va.gov.
SUPPLEMENTARY INFORMATION: Under the

PRA of 1995, Federal agencies must
obtain approval from the Office of
Management and Budget (OMB) for each
collection of information they conduct
or sponsor. This request for comment is
being made pursuant to Section
3506(c)(2)(A) of the PRA.
With respect to the following
collection of information, OGC invites
comments on: (1) whether the proposed
collection of information is necessary
for the proper performance of OGC’s
functions, including whether the
information will have practical utility;
(2) the accuracy of OGC’s estimate of the
burden of the proposed collection of
information; (3) ways to enhance the
quality, utility, and clarity of the
information to be collected; and (4)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
the use of other forms of information
technology.
Title: Requirements for Recognition as
a VA Accredited Organization.
OMB Control Number: 2900–0850
https://www.reginfo.gov/public/do/
PRASearch (Once at this link, you can
enter the OMB Control Number to find
the historical versions of this
Information Collection).
Type of Review: Extension of a
currently approved collection.
Abstract: In order for an organization
to provide representation to claimants
before VA regarding claims for VA
benefits, the organization must be
recognized by VA for that purpose.
Section 5902(a) of title 38, United States
Code, authorizes VA to recognize
organizations for the limited purpose of
ensuring competent representation of
veterans in claims for benefits
administered by VA. VA implemented
this authority in 38 CFR 14.628. An
organization must apply for VA
recognition, supplying information as
specified in section 14.628 to
demonstrate that it satisfies the legal
requirements for recognition.
(Organizations may provide services to
veterans without VA recognition if the
services do not include the preparation,
presentation, and prosecution of claims
for VA benefits.) The information
submitted by the organizations in
conjunction with a request for
recognition is used by VA in reviewing
accreditation applications to determine
whether organizations meet the
requirements for VA recognition under
section 14.628. VA relies on this

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information to ensure that it is granting
recognition only to organizations that
can provide long-term, competent
representation to VA claimants.
Affected Public: Individuals, not-forprofit institutions, and state, local, or
tribal governments.
Estimated Annual Burden: 50 hours.
Estimated Average Burden per
Respondent: 5 hours.
Frequency of Response: One time.
Estimated Number of Respondents:
10.
Authority: 44 U.S.C. 3501 et seq.
Shunda Willis,
Alternate, VA PRA Clearance Officer, Office
of Information Technology, Data Governance
Analytics, Department of Veterans Affairs.
[FR Doc. 2026–15452 Filed 7–30–26; 8:45 am]
BILLING CODE 8320–01–P

DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 2900–0770]

Agency Information Collection
Activity: Generic Clearance for the
Collection of Qualitative Feedback on
Agency Service Delivery (VBA, VHA,
NCA)
AGENCY: Department of Veterans Affairs.
ACTION: Notice.
SUMMARY: The Department of Veterans

Affairs (VA) is announcing an
opportunity for public comment on the
proposed collection of certain
information by the agency. Under the
Paperwork Reduction Act (PRA) of
1995, Federal agencies are required to
publish a notice in the Federal Register
concerning each proposed collection of
information, including each proposed
extension of a currently approved
collection, and allow 60 days for public
comment in response to the notice.
DATES: Comments must be received on
or before September 29, 2026.
ADDRESSES: Comments must be
submitted through www.regulations.gov.
FOR FURTHER INFORMATION CONTACT: VA
PRA information: Dorothy Glasgow,
202–461–1084, [email protected].
SUPPLEMENTARY INFORMATION: Under the
PRA of 1995, Federal agencies must
obtain approval from the Office of
Management and Budget (OMB) for each
collection of information they conduct
or sponsor. This request for comment is
being made pursuant to Section
3506(c)(2)(A) of the PRA.
With respect to the following
collection of information, VHA invites
comments on: (1) whether the proposed
collection of information is necessary
for the proper performance of VHA’s

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khammond on DSK9W7S144PROD with NOTICE

Federal Register / Vol. 91, No. 146 / Friday, July 31, 2026 / Notices
functions, including whether the
information will have practical utility;
(2) the accuracy of VHA’s estimate of
the burden of the proposed collection of
information; (3) ways to enhance the
quality, utility, and clarity of the
information to be collected; and (4)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
the use of other forms of information
technology.
Title: Generic Clearance for the
Collection of Qualitative Feedback on
Agency Service Delivery (VBA, VHA,
NCA).
OMB Control Number: 2900–0770.
https://www.reginfo.gov/public/do/
PRASearch (Once at this link, you can
enter the OMB Control Number to find
the historical versions of this
Information Collection).
Type of Review: Revision of a
currently approved collection.
Abstract: Executive Order 12862
directs Federal agencies to provide
service to the public that matches or
exceeds the best service available in the
private sector. In order to work
continuously to ensure that our
programs are effective and meet our
customers’ needs, the Department of
Veterans Affairs (VA) seeks to obtain
OMB approval of a generic clearance to
collect qualitative feedback on our
service delivery for Veterans Benefits
Administration (VBA); Veterans Health
Administration (VHA); and National
Cemetery Administration (NCA). By
qualitative feedback, we mean
information that provides useful
insights on perceptions and opinions,
but not statistical surveys that yield
quantitative results that can be
generalized to the population of study.
The proposed information collection
activity provides a means to garner
qualitative customer and stakeholder
feedback in an efficient, timely manner,
in accordance with the Administration’s
commitment to improving service
delivery. This feedback will provide
insights into customer or stakeholder
perceptions, experiences and
expectations, provide an early warning
of issues with service, or focus attention
on areas where communication,
training, or changes in operations might
improve delivery of products or
services. These collections will allow
for ongoing, collaborative, and
actionable communications between the
VA and its customers and stakeholders.
They will also provide feedback to
contribute directly to the improvement
of program management.
The solicitation of feedback will target
areas such as timeliness,

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appropriateness, accuracy of
information, courtesy, efficiency of
service delivery, and resolution of
issues with service delivery. Responses
will be assessed to plan and inform
efforts to improve or maintain the
quality of service offered to the public.
If this information is not collected, vital
feedback from customers and
stakeholders on the provision of
services will be unavailable to the
Agency.
The Agency will only submit
information collections for approval
under this generic clearance if they meet
the following conditions:
• The collections are voluntary;
• The collections are low-burden for
respondents (based on considerations of
total burden hours, total number of
respondents, or burden-hours per
respondent) and are low-cost for both
the respondents and the Federal
Government;
• The collections are
noncontroversial and do not raise issues
of concern to other Federal agencies;
• Any collection is targeted to the
solicitation of opinions from
respondents who have experience with
the program or may have experience
with the program in the near future;
• Personally identifiable information
(PII) is collected only to the extent
necessary and is not retained;
• Information gathered will be used
only internally for general service
improvement and program management
purposes and is not intended for release
outside of the agency;
• Information gathered will not be
used for the purpose of substantially
informing influential policy decisions;
and
• Information gathered will yield
qualitative information; the collections
will not be designed or expected to
yield statistically reliable results or used
as though the results are generalizable to
the population of study.
The types of collections that this
generic clearance covers include, but are
not limited to, Program Satisfaction
Surveys; Focus Groups; Customer
Comment Cards; Small Discussion
Groups of customers, potential
customers, delivery partners, or other
stakeholders; Qualitative Customer
Satisfaction Surveys, such as posttransaction surveys and opt-out web
surveys; In-person Observation Testing,
such as website or software usability
tests; and Patient Surveys. As a general
matter, information collections under
this clearance will not result in any new
system of records containing privacy
information and will not ask questions
of a sensitive nature, such as sexual
behavior and attitudes, religious beliefs,

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and other matters that are commonly
considered private. There is an overall
decrease in the anticipated number of
respondents and burden hours due to
adjustments based on agency program
data.
Affected Public: Individuals or
Households; Businesses and
Organizations; State, Local or Tribal
Government.
Estimated Annual Burden: 201,250
total hours.
Program Satisfaction Surveys: 62,500.
Focus Groups: 35,000.
Customer Comment Cards: 3,750.
Small Discussion Groups: 5,000.
Qualitative Customer Satisfaction
Surveys: 62,500.
In-Person Observation Testing: 7,500.
Patient Surveys: 25,000.
Estimated Average Burden per
Respondent:
Program Satisfaction Surveys: 30
minutes.
Focus Groups: 60 minutes.
Customer Comment Cards: 15
minutes.
Small Discussion Groups: 30 minutes.
Qualitative Customer Satisfaction
Surveys: 30 minutes.
In-Person Observation Testing: 30
minutes.
Patient Surveys: 15 minutes
Frequency of Response: Once.
Estimated Number of Responses:
425,000 total.
Program Satisfaction Surveys:
125,000.
Focus Groups: 35,000.
Customer Comment Cards: 15,000.
Small Discussion Groups: 10,000.
Qualitative Customer Satisfaction
Surveys: 125,000.
In-Person Observation Testing:
15,000.
Patient Surveys: 100,000.
(Authority: 44 U.S.C. 3501 et seq.)
Shunda Willis,
Alternate, VA PRA Clearance Officer, Office
of Information Technology, Data Governance
Analytics, Department of Veterans Affairs.
[FR Doc. 2026–15456 Filed 7–30–26; 8:45 am]
BILLING CODE 8320–01–P

DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 2900–0829]

Agency Information Collection
Activity: Income and Asset Statement
in Support of Claim for Pension or
Parents’ Dependency and Indemnity
Compensation (D.I.C.)
AGENCY: Veterans Benefits

Administration, Department of Veterans
Affairs.

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