30-day FRN - 2900-0770 - Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (VBA VHA NCA) -

Status: Original and derived artifacts are available for this document.

Download: pdf

Federal Register / Vol. 91, No. 202 / Wednesday, October 21, 2026 / Notices
Estimated Total Number of Annual
Responses: 563.
Estimated Time per Response: 11.2
hours.
Estimated Total Annual Burden
Hours: 6,310.
Request For Comments: Comments
submitted in response to this notice will
be summarized and included in the
request for Office of Management and
Budget approval. All comments will
become a matter of public record.
Comments are invited on: (a) whether
the collection of information is
necessary for the proper performance of
the functions of the agency, including
whether the information shall have
practical utility; (b) the accuracy of the
agency’s estimate of the burden of the
collection of information; (c) ways to
enhance the quality, utility, and clarity
of the information to be collected; (d)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of technology; and (e) estimates of
capital or start-up costs and costs of
operation, maintenance, and purchase
of services required to provide
information.
(Authority: 44 U.S.C. 3501 et seq.)
Juliana L. Pearson,
Treasury PRA Clearance Officer.
[FR Doc. 2026–21502 Filed 10–20–26; 8:45 am]
BILLING CODE 4810–AK–P

DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 2900–0770]

Agency Information Collection Activity
Under OMB Review: Generic Clearance
for the Collection of Qualitative
Feedback on Agency Service Delivery
(VBA, VHA, NCA)
AGENCY: Veterans Health

Administration, Department of Veterans
Affairs.
ACTION: Notice.

lotter on DSK8BHNXB4PROD with NOTICES1

SUMMARY: In compliance with the

Paperwork Reduction Act (PRA) of
1995, this notice announces that the
Veterans Health Administration (VHA),
Department of Veterans Affairs (VA),
will submit the collection of
information abstracted below to the
Office of Management and Budget
(OMB) for review and comment. The
PRA submission describes the nature of
the information collection and its
expected cost and burden, and it
includes the actual data collection
instrument.
DATES: Comments and
recommendations for the proposed

VerDate Sep<11>2014

16:37 Oct 20, 2026

Jkt 271001

information collection should be sent by
November 20, 2026.
ADDRESSES: To submit comments and
recommendations for the proposed
information collection, please type the
following link into your browser:
www.reginfo.gov/public/do/PRAMain,
select ‘‘Currently under Review—Open
for Public Comments’’, then search the
list for the information collection by
Title or ‘‘OMB Control No. 2900–0770.’’
FOR FURTHER INFORMATION CONTACT: VA
PRA information: Dorothy Glasgow,
202–461–1084, [email protected].
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the
Collection of Qualitative Feedback on
Agency Service Delivery (VBA, VHA,
NCA).
OMB Control Number: 2900–0770.
https://www.reginfo.gov/public/do/
PRASearch.
Type of Review: Revision of a
currently approved collection.
Abstract: Order 12862 directs Federal
agencies to provide service to the public
that matches or exceeds the best service
available in the private sector. In order
to work continuously to ensure that our
programs are effective and meet our
customers’ needs, the Department of
Veterans Affairs (VA) seeks to obtain
OMB approval of a generic clearance to
collect qualitative feedback on our
service delivery for Veterans Benefits
Administration (VBA); Veterans Health
Administration (VHA); and National
Cemetery Administration (NCA). By
qualitative feedback, we mean
information that provides useful
insights on perceptions and opinions,
but not statistical surveys that yield
quantitative results that can be
generalized to the population of study.
The proposed information collection
activity provides a means to garner
qualitative customer and stakeholder
feedback in an efficient, timely manner,
in accordance with the Administration’s
commitment to improving service
delivery. This feedback will provide
insights into customer or stakeholder
perceptions, experiences and
expectations, provide an early warning
of issues with service, or focus attention
on areas where communication,
training, or changes in operations might
improve delivery of products or
services. These collections will allow
for ongoing, collaborative, and
actionable communications between the
VA and its customers and stakeholders.
They will also provide feedback to
contribute directly to the improvement
of program management.
The solicitation of feedback will target
areas such as timeliness,
appropriateness, accuracy of

PO 00000

Frm 00079

Fmt 4703

Sfmt 4703

66623

information, courtesy, efficiency of
service delivery, and resolution of
issues with service delivery. Responses
will be assessed to plan and inform
efforts to improve or maintain the
quality of service offered to the public.
If this information is not collected, vital
feedback from customers and
stakeholders on the provision of
services will be unavailable to the
Agency.
The Agency will only submit
information collections for approval
under this generic clearance if they meet
the following conditions:
• The collections are voluntary;
• The collections are low-burden for
respondents (based on considerations of
total burden hours, total number of
respondents, or burden-hours per
respondent) and are low-cost for both
the respondents and the Federal
Government;
• The collections are
noncontroversial and do not raise issues
of concern to other Federal agencies;
• Any collection is targeted to the
solicitation of opinions from
respondents who have experience with
the program or may have experience
with the program in the near future;
• Personally identifiable information
(PII) is collected only to the extent
necessary and is not retained;
• Information gathered will be used
only internally for general service
improvement and program management
purposes and is not intended for release
outside of the agency;
• Information gathered will not be
used for the purpose of substantially
informing influential policy decisions;
and
• Information gathered will yield
qualitative information; the collections
will not be designed or expected to
yield statistically reliable results or used
as though the results are generalizable to
the population of study.
The types of collections that this
generic clearance covers include, but are
not limited to, Program Satisfaction
Surveys; Focus Groups; Customer
Comment Cards; Small Discussion
Groups of customers, potential
customers, delivery partners, or other
stakeholders; Qualitative Customer
Satisfaction Surveys, such as posttransaction surveys and opt-out web
surveys; In-person Observation Testing,
such as website or software usability
tests; and Patient Surveys. As a general
matter, information collections under
this clearance will not result in any new
system of records containing privacy
information and will not ask questions
of a sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
and other matters that are commonly

E:\FR\FM\21OCN1.SGM

21OCN1

66624

Federal Register / Vol. 91, No. 202 / Wednesday, October 21, 2026 / Notices

lotter on DSK8BHNXB4PROD with NOTICES1

considered private. There is an overall
decrease in the anticipated number of
respondents and burden hours due to
adjustments based on agency program
data.
Affected Public: Individuals or
Households; Businesses and
Organizations; State, Local or Tribal
Government.
An agency may not conduct or
sponsor, and a person is not required to
respond to a collection of information
unless it displays a currently valid OMB
control number. The Federal Register
Notice with a 60-day comment period
soliciting comments on this collection
of information was published at 91 FR
48508, July 31, 2026.
Affected Public: Individuals or
Households; Businesses and
Organizations; State, Local or Tribal
Government.

VerDate Sep<11>2014

16:37 Oct 20, 2026

Jkt 271001

Estimated Annual Burden: 201,250
total hours.
Program Satisfaction Surveys: 62,500.
Focus Groups: 35,000.
Customer Comment Cards: 3,750.
Small Discussion Groups: 5,000.
Qualitative Customer Satisfaction
Surveys: 62,500.
In-Person Observation Testing: 7,500.
Patient Surveys: 25,000.
Estimated Average Burden per
Respondent:
Program Satisfaction Surveys: 30
minutes.
Focus Groups: 60 minutes.
Customer Comment Cards: 15
minutes.
Small Discussion Groups: 30 minutes.
Qualitative Customer Satisfaction
Surveys: 30 minutes.
In-Person Observation Testing: 30
minutes.
Patient Surveys: 15 minutes.

PO 00000

Frm 00080

Fmt 4703

Sfmt 9990

Frequency of Response: Once.
Estimated Number of Responses:
425,000 total.
Program Satisfaction Surveys:
125,000.
Focus Groups: 35,000.
Customer Comment Cards: 15,000.
Small Discussion Groups: 10,000.
Qualitative Customer Satisfaction
Surveys: 125,000.
In-Person Observation Testing:
15,000.
Patient Surveys: 100,000.
Authority: 44 U.S.C. 3501 et seq.
Lanea Haynes,
Alternate, VA PRA Clearance Officer, Office
of Information and Technology, Office of Data
Governance and Analytics, Department of
Veterans Affairs.
[FR Doc. 2026–21483 Filed 10–20–26; 8:45 am]
BILLING CODE 8320–01–P

E:\FR\FM\21OCN1.SGM

21OCN1