TVA's Generic Clearance for the collection of qualitative feedback on agency service delivery, community engagement, and usability testing.
New collection (Request for a new OMB Control Number)
No
Regular
07/07/2026
table that charts list comparision
Requested
Previously Approved
36 Months From Approved
50,000
0
5
0
25,000
0
This information collection will enable TVA to obtain qualitative customer and stakeholder feedback on services and programs, as well as community needs and concerns, in an efficient, timely manner, in accordance with the Administration's commitment to improving service delivery and enhancing public engagement. It will also enable the public to register for public forums, events, and other opportunities, and participate in usability testing of forms, software, and websites designed for customer and stakeholder connections. The qualitative feedback requested provides useful insights on perceptions and opinions, but not statistical surveys that yield quantitative results that can be generalized to the population of study. The feedback and input will provide TVA with insights into customer or stakeholder perceptions, experiences, and expectations; help TVA quickly identify actual or potential problems with how the agency provides services to the public; focus attention on areas where communication, training, or changes in operations might improve TVA's delivery of its products or services; and engage the public on community needs and concerns to guide the direction of new products and services. These collections will allow for ongoing, collaborative, and actionable communication between TVA and its customers and stakeholders. It will also allow feedback and input to contribute directly to the improvement of program management. TVA will solicit feedback and input in areas such as timeliness, appropriateness, accuracy of information, courtesy, efficiency of service delivery, resolution of issues with service delivery, impacts of events, community needs and concerns, and interest in new programs and services. TVA will use the responses to plan and inform its efforts to improve or maintain the quality of service and programs offered to the public and chart the direction of new programs and offerings. TVA will use the registration information for logistical planning for public events, required access control to government property, and connection to service and program offerings; and the usability testing to ensure forms, software, and websites provide simple instructions and easy to navigate directions. If this information is not collected, TVA will not have access to vital feedback and input from customers and stakeholders about the agency's services and programs and the public will not have access to TVA-sponsored events, programs, or services.
TVA will only submit an information collection for approval under this Generic Clearance if it meets the following conditions:
the collections are voluntary.
the collections are low burden for respondents (based on considerations of total burden hours, total number of respondents, or burden hours per respondent) and are low-cost for both the respondents and the Federal Government.
the collections are non-controversial and do not raise issues of concern to other Federal agencies.
the collections are targeted for solicitation of feedback and input from respondents who have experience with the program or who may have future experience with the program.
personally identifiable information (PII) is collected only to the extent necessary and will not be retained beyond immediate need.
information gathered is intended to be used only internally for general service improvement and program management purposes and is not intended for release outside of the agency (if released, TVA will indicate the qualitative nature of the information).
information gathered will not be used for the purpose of substantially informing influential policy decisions.
information gathered will yield qualitative useful information and the collections will not be designed or expected to yield statistically reliable results or used as though the results are generalizable to the population of study.
information collections will not result in any new system of records containing privacy information and will not ask q
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Generic Clearance Submission Template - ROCIS.docx