Client Representative Technical Assistance Portal (CR-TAP)

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
10.2026 ROCIS SS 1651-0NEW Client Representative Technical Assistance Portal.docx	Supporting Statement A	Uploaded 2026-10-19	Available
19 U.S. Code § 1411 - National Customs Automation Program.pdf	Supplementary Document	Uploaded 2026-10-19	Available
privacy-pia059-all-employeecollab-february2017.pdf	Supplementary Document	Uploaded 2026-10-19	Available
23_0926_privacy-p_ia-cbp003c-acemodernizations (2).pdf	Supplementary Document	Uploaded 2026-10-19	Available
Federal Register, Volume 77 Issue 228 (Tuesday, November 27, 2012).pdf	Supplementary Document	Uploaded 2026-10-19	Available
DHS-2016-0048-0001_content (5).pdf	Supplementary Document	Uploaded 2026-10-19	Available
EO Streamlining the Export Import Process for America’s Businesses.pdf	Supplementary Document	Uploaded 2026-10-19	Available
1651-0NEW CR-TAP 30FRN.pdf	Supplementary Document	Uploaded 2026-10-19	Available
1651-0NEW CR-TAP 60FRN.pdf	Supplementary Document	Uploaded 2026-10-19	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
283150	CR-TAP		New

ICR Details

OMB Control No:	ICR Reference No: 202610-1651-005
Status: Received in OIRA	Previous ICR Reference No:
Agency/Subagency: DHS/USCBP	Agency Tracking No:
Title: Client Representative Technical Assistance Portal (CR-TAP)
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 10/21/2026

table that charts list comparision

	Requested	Previously Approved
Expiration Date	36 Months From Approved
Responses	54,000	0
Time Burden (Hours)	4,500	0
Cost Burden (Dollars)	0	0

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Abstract: The Client Representative Technical Assistance Portal (CRTAP) provides the public with a method to inform CBP on technical issues impacting Automated Broker Interface (ABI) and Automated Commercial Environment electronic cargo systems transactions. The web-based application provides the trade with the capability to notify, identify, track, and communicate technical issues impacting operations with select CBP personnel. Trade participants will access the application via the ACE Portal or through a separate link at: https://clientservicesportal.cbp.gov.

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Authorizing Statute(s): EO: EO 13659 Name/Subject of EO: Streamlining the Export/Import Process for America’s Businesses
   US Code: 19 USC 1411 Name of Law: National Customs Automation
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	91 FR 24898	05/07/2026
30-day Notice:	Federal Register Citation:	Citation Date:
	91 FR 62738	10/02/2026
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

table that charts list of burden

IC Title	Form No.	Form Name
CR-TAP

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ICR Summary of Burden

table that charts list of burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	54,000	0	0	54,000	0	0
Annual Time Burden (Hours)	4,500	0	0	4,500	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a new information collection.

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Annual Cost to Federal Government: $292,140

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 10/21/2026

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