Patents External Quality Survey

The United States Patent and Trademark Office (USPTO) uses surveys to obtain customer feedback regarding the products, services and related service standards of the USPTO and uses the results from these surveys to measure how well the agency is meeting established customer service standards, to identify any disjoints between customer expectations and USPTO performance, and to develop improvement strategies. The USPTO developed the Patent External Quality Survey to rate customer satisfaction with examination quality. The USPTO obtains feedback from large domestic corporations, small and medium-size businesses, universities and other non-profit research organizations, and independent inventors. The USPTO does not plan to survey foreign entities. This collection was formerly titled "Customer Panel Quality Survey".

The latest form for Patents External Quality Survey expires 2022-06-30 and can be found here.