Patents External Quality Survey

ICR 201512-0651-001

OMB: 0651-0057

Federal Form Document

Forms and Documents
Document
Name
Status
Supplementary Document
2016-03-10
Supplementary Document
2015-12-17
Supplementary Document
2015-12-17
Supplementary Document
2015-12-17
Supplementary Document
2015-12-17
Supplementary Document
2015-12-17
Supplementary Document
2015-12-17
Supplementary Document
2015-12-17
Supplementary Document
2015-12-17
Supplementary Document
2015-12-16
Supporting Statement A
2015-12-15
Supporting Statement B
2015-12-15
Supplementary Document
2015-12-02
IC Document Collections
IC ID
Document
Title
Status
43582 Unchanged
ICR Details
0651-0057 201512-0651-001
Historical Active 201210-0651-001
DOC/PTO
Patents External Quality Survey
Revision of a currently approved collection   No
Regular
Approved with change 03/17/2016
Retrieve Notice of Action (NOA) 12/17/2015
Updated supplementary documents during review.
  Inventory as of this Action Requested Previously Approved
03/31/2019 36 Months From Approved 03/31/2016
3,100 0 3,100
527 0 527
0 0 0

The United States Patent and Trademark Office (USPTO) uses surveys to obtain customer feedback regarding the products, services and related service standards of the USPTO and uses the results from these surveys to measure how well the agency is meeting established customer service standards, to identify any disjoints between customer expectations and USPTO performance, and to develop improvement strategies. The USPTO developed the Patent External Quality Survey to rate customer satisfaction with examination quality. The USPTO obtains feedback from large domestic corporations, small and medium-size businesses, universities and other non-profit research organizations, and independent inventors. The USPTO does not plan to survey foreign entities. This collection was formerly titled "Customer Panel Quality Survey".

EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None

Not associated with rulemaking

  80 FR 61177 10/09/2015
80 FR 78199 12/16/2015
Yes

1
IC Title Form No. Form Name
Patents External Quality Survey

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 3,100 3,100 0 0 0 0
Annual Time Burden (Hours) 527 527 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$292,666
Yes Part B of Supporting Statement
No
No
No
No
Uncollected
Martin Rater 571 272-5966 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
12/17/2015


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