Conducting Personal Conferences When Waiver of Recovery of a Title II or Title XVI Overpayment Cannot be Approved

Prior to the personal conference, SSA provides the opportunity for the individual to review the information in their file that we used to make the overpayment and waiver determinations. SSA technicians send respondents a notice informing them of their overpayment and their ability to request review of their information via a personal conference. In addition, the notice explains that the respondent can provide additional documents to support their claim for waiver of their overpayment. SSA employees conduct the personal conferences mentioned above as one-time face-to-face, telephone, or video conference interviews. At the time of the conference, overpaid individuals may provide documents to support their contention they: • are without fault in causing the overpayment, • believe the overpayment is unfair, or • do not have the ability to repay the debt. Respondents may submit a personal statement, provide new or updated information, or present any previously submitted documentation or forms related to their case during their conference. For instance, they may present the SSA 795, Statement of Claimant or Other Person (OMB #0960-0045); or the SSA-632, Request for Waiver of Overpayment Recovery (OMB #0960-0037). If respondents decide not to attend the personal conference, SSA makes a final waiver decision based on available information. SSA does not track the percentage of individuals who attend their conference via a face-to-face meeting, telephone, or video conference. The respondents are beneficiaries or SSI recipients, for whom SSA denied their initial request for a waiver of recovery of an overpayment, thus requiring a personal conference with them when SSA cannot approve the waiver.

The latest form for Conducting Personal Conferences When Waiver of Recovery of a Title II or Title XVI Overpayment Cannot be Approved expires 2026-06-30 and can be found here.

Title II - Personal Conference: 404.506(e)(3) and 404-506(f)(8)

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