Conducting Personal Conferences When Waiver of Recovery of a Title II or Title XVI Overpayment Cannot be Approved

Forms and Documents

Document	Type	Status	Availability
Supporting Statement - 0769 (final).docx	Supporting Statement A	Uploaded 2026-04-29	Available

IC Document Collections

IC ID	Collection	Type	Status	Form
280094	Title XVI-Personal Conference (telephone): 416.557(c)(3) and 416.557(d)(8)		New
280093	Title II- Personal Conference (telephone): 404.506(e)(3) and 404.506(f)(8)		New
279648	Title XVIII - Personal Conference: 404.506(e)(3) and 404.506(f)(8)		New
183680	Title XVI - Personal Conference: 416.557(c)(3) and 416-557(d)(8)		Modified
183678	Title II - Personal Conference: 404.506(e)(3) and 404-506(f)(8)		Modified

ICR Details

OMB Control No: 0960-0769	ICR Reference No: 202603-0960-016
Status: Received in OIRA	Previous ICR Reference No: 202210-0960-008
Agency/Subagency: SSA	Agency Tracking No:
Title: Conducting Personal Conferences When Waiver of Recovery of a Title II or Title XVI Overpayment Cannot be Approved
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 04/29/2026

	Requested	Previously Approved
Expiration Date	36 Months From Approved	05/31/2026
Responses	46,403	57,600
Time Burden (Hours)	74,245	72,960
Cost Burden (Dollars)	0	0

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Abstract: SSA conducts personal conferences when we cannot approve a waiver of recovery of a Title II or Title XVI overpayment. The Act and our regulatory citations require SSA to give overpaid Social Security beneficiaries and SSI recipients the right to request a waiver of recovery and automatically schedule a personal conference if we cannot approve their request for waiver of overpayment. We conduct these conferences face-to-face, via telephone, or through video teleconferences. Social Security beneficiaries and SSI recipients or their representatives may provide documents to demonstrate they are without fault in causing the overpayment and do not have the ability to repay the debt. They may submit these documents by completing Form SSA–632, Request for Waiver of Overpayment Recovery (OMB No. 0960–0037); Form SSA–795, Statement of Claimant or Other Person (OMB No. 0960–0045); or through a personal statement submitted by mail, telephone, personal contact, or other suitable method, such as fax or email. This information collection satisfies the requirements for request for waiver of recovery of an overpayment and allows individuals to pursue further levels of administrative appeal via personal conference. Respondents are Social Security Title II beneficiaries and Title XVI SSI recipients or their representative’s seeking reconsideration of an SSA waiver decision.

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Authorizing Statute(s): US Code: 31 USC 3720a Name of Law: Social Security Act
   US Code: 42 USC 1383 Name of Law: Social Security Act
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	91 FR 9671	02/26/2026
30-day Notice:	Federal Register Citation:	Citation Date:
	91 FR 22195	04/24/2026
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 5

IC Title	Form No.	Form Name
Title II - Personal Conference: 404.506(e)(3) and 404-506(f)(8)
Title II- Personal Conference (telephone): 404.506(e)(3) and 404.506(f)(8)
Title XVI - Personal Conference: 416.557(c)(3) and 416-557(d)(8)
Title XVI-Personal Conference (telephone): 416.557(c)(3) and 416.557(d)(8)
Title XVIII - Personal Conference: 404.506(e)(3) and 404.506(f)(8)

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	46,403	57,600	0	0	-11,197	0
Annual Time Burden (Hours)	74,245	72,960	0	0	1,285	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: When we last cleared this IC in 2023, the burden was 43,201 hours. However, we are currently reporting a total burden of 34,804 hours. This change stems from a decrease in the number of responses from 57,600 to 46,403, due to SSA approving more cases at the initial review stage or resolving them through a streamlined administrative waiver process, therefore, reducing the need for a proposed denial. As a result, fewer cases advance to the point where a personal conference is required. * Note: The total burden reflected in ROCIS is 74,245 while the burden cited in #12 of the Supporting Statement is 34,804. This discrepancy is because the ROCIS burden reflects the following components: field office waiting time + a rough estimate of a 30-minute, one-way, drive burden + learning costs. In contrast, the chart in #12 of the Supporting Statement reflects actual burden.

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Annual Cost to Federal Government: $1,723,287

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 04/29/2026

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