ACL Generic Clearance for the Collection of Routine Customer Feedback

A generic clearance for purposes of collecting data with a focus on the awareness, understanding, attitudes, preferences, or experiences of customers or other stakeholders relating to existing or future services, products, or communication materials. The Administration for Community Living (ACL) defines routine customer feedback as information that provides useful insights to improve existing or future service deliveries, products, or communication materials. ACL intends to gather data through a customer surveys with the purpose of collecting data to improve existing or future service deliveries, products, or communication materials. Responses are voluntary: the collection does not impose a significant burden on respondents; the collection does not employ statistical methods to have practical utility; and the data results are not publicly shared.

The latest form for ACL Generic Clearance for the Collection of Routine Customer Feedback expires 2027-07-31 and can be found here.