Electronic Funds Transfer (EFT) Market Research Study

This is a generic clearance to conduct customer satisfaction surveys. The need for these surveys arises from Congressional directive that accompanied legislation enacted in 1996, as part of the Debt Collection Improvement Act (Pub. L. No. 104-134), expanding the scope of check recipients required to use direct deposit to receive Federal benefit payments (see 31 U.S.C. 3332). Congress directed Treasury to "study the socioeconomic and demographic characteristics of those who currently do not have Direct Deposit and determine how best to increase usage among all groups."

The latest form for Electronic Funds Transfer (EFT) Market Research Study expires 2023-02-28 and can be found here.

EPSC Customer Satisfaction Web Survey

Federal Enterprise Architecture: General Government - Central Fiscal Operations