OMB.report

Federal forms, ICRs, and supporting documents

OMB control number

Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)

OMB 1601-0029 · DHS/OS.

OMB 1601-0029

The Agency will collect, analyze, and interpret information gathered through this generic clearance to identify services’ accessibility, navigation, and use by customers, and make improvements in service delivery based on customer insights gathered through developing an understanding of the user experience interacting with Government.

The latest form for Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation) expires 2026-12-31 and is listed under ICR 202309-1601-001.

Latest Forms, Documents, and Supporting Material

Latest forms, documents, and information collections
DocumentType
1601-0029 83C Increase for Burden Hours.pdfJustification for No Material/Nonsubstantive Change
1601-0029 83C Increase for Burden Hours.pdf Justification for No Material/Nonsubstantive Change
Supporting Statement B for DHS_A 11 Section 280 Improving Customer Experience .docxSupporting Statement B
Supporting Statement B for DHS_A 11 Section 280 Improving Customer Experience .docxSupporting Statement B
DHS Supporting Statement A for DHS_A 11 Section 280 Improving Customer Experience CLEAN 12 5 23.docxSupporting Statement A
DHS Supporting Statement A for DHS_A 11 Section 280 Improving Customer Experience CLEAN 12 5 23.docxSupporting Statement A
DHS ICR Template_A11 Section 280 Clearance 12.4.2023 clean.docxSupplementary Document
DHS ICR Template_A11 Section 280 Clearance 12.4.2023 clean.docx Supplementary Document
30 Day FRN OMB Circula A-11.pdfSupplementary Document
30 Day FRN OMB Circula A-11.pdf Supplementary Document
60 Day FRN OMB Circula A-11.pdfSupplementary Document
60 Day FRN OMB Circula A-11.pdf Supplementary Document
OMB Circular A-11.pdfSupplementary Document
OMB Circular A-11.pdf Supplementary Document
EO 12862.pdfSupplementary Document
EO 12862.pdf Supplementary Document
National Threat Assessment Center Survey Tool Other-Markup
Interviews for Trauma-Informed Communications at Disaster Recovery Centers Other-Customer Research Questions
Expanded Customer Service Surveys Other-Survey Qusestions
Getting Help from TSA Quarterly Trust Survey Other-Survey Questions
NFIP Direct Claim Survey [Claim Start & Claim Adjustment] Other-Survey Questions
Customer Experience Survey of Flood Insurance Other-Survey Questions
HISP Required Naturalization Survey Other-Survey Questions
Customer Service Collections for DHS - Batch B (FEMA) Other-Discussion Guide
Community Engagement Risk Communication (CERC) Training Survey Other-Survey Questions
Customer Service Collections for DHS - Batch A Other-Survey Questions
GFIP Certificate Holder Survey Other-Survey Questions
TSA Checkpoint Quarterly Trust Survey Other-Survey Questions

All Historical Document Collections

Historical document collections
ReferenceFilingReceivedConcludedAction
202410-1601-001 No material or nonsubstantive change to a currently approved collection 2024-10-09
202309-1601-001 Extension without change of a currently approved collection 2023-09-06 Approved with change
202009-1601-001 New collection (Request for a new OMB Control Number) 2020-09-16 Approved without change

OMB Details

TSA Checkpoint Quarterly Trust Survey

Federal Enterprise Architecture: Transportation - Air Transportation