Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)

OMB 1601-0029

The Agency will collect, analyze, and interpret information gathered through this generic clearance to identify services’ accessibility, navigation, and use by customers, and make improvements in service delivery based on customer insights gathered through developing an understanding of the user experience interacting with Government.

The latest form for Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation) expires 2023-11-30 and can be found here.

Latest Forms, Documents, and Supporting Material

Document Name
Supporting Statement B for DHS_A 11 Section 280 Improving Customer Experience .docx Supporting Statement B
Supporting Statement A for DHS_A 11 Section 280 Improving Customer Experience .docx Supporting Statement A
ICR Template_A11 Section 280 Clearance 8 16 23.docx Supplementary Document
30 Day FRN OMB Circula A-11.pdf Supplementary Document
60 Day FRN OMB Circula A-11.pdf Supplementary Document
OMB Circular A-11.pdf Supplementary Document
EO 12862.pdf Supplementary Document
TSA Checkpoint Quarterly Trust Survey Other-Survey Questions

All Historical Document Collections

202309-1601-001 Approved with change	Extension without change of a currently approved collection	2023-09-06
202009-1601-001 Approved without change	New collection (Request for a new OMB Control Number)	2020-09-16