Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)

OMB 1601-0029

OMB 1601-0029

The Agency will collect, analyze, and interpret information gathered through this generic clearance to identify services’ accessibility, navigation, and use by customers, and make improvements in service delivery based on customer insights gathered through developing an understanding of the user experience interacting with Government.

The latest form for Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation) expires 2023-11-30 and can be found here.

Latest Forms, Documents, and Supporting Material
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Name
Justification for No Material/Nonsubstantive Change
Justification for No Material/Nonsubstantive Change
Supporting Statement B
Supporting Statement B
Supporting Statement A
Supporting Statement A
Supplementary Document
Supplementary Document
Supplementary Document
Supplementary Document
Supplementary Document
Supplementary Document
Supplementary Document
Supplementary Document
Supplementary Document
Supplementary Document

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