Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)

ICR 202410-1601-001

OMB: 1601-0029

Federal Form Document

Forms and Documents

Document Name	Status
1601-0029 83C Increase for Burden Hours.pdf Justification for No Material/Nonsubstantive Change	2024-10-09
Supporting Statement B for DHS_A 11 Section 280 Improving Customer Experience .docx Supporting Statement B	2020-09-16
DHS Supporting Statement A for DHS_A 11 Section 280 Improving Customer Experience CLEAN 12 5 23.docx Supporting Statement A	2023-12-05
DHS ICR Template_A11 Section 280 Clearance 12.4.2023 clean.docx Supplementary Document	2023-12-04
30 Day FRN OMB Circula A-11.pdf Supplementary Document	2023-09-06
60 Day FRN OMB Circula A-11.pdf Supplementary Document	2023-09-06
OMB Circular A-11.pdf Supplementary Document	2020-09-16
EO 12862.pdf Supplementary Document	2020-09-16

IC Document Collections

IC ID	Document Title	Status
271305	National Threat Assessment Center Survey Tool Other-Markup	Unchanged
269146	Interviews for Trauma-Informed Communications at Disaster Recovery Centers Other-Customer Research Questions	Unchanged
268363	Expanded Customer Service Surveys Other-Survey Qusestions	Unchanged
268229	Getting Help from TSA Quarterly Trust Survey Other-Survey Questions	Unchanged
267331	NFIP Direct Claim Survey [Claim Start & Claim Adjustment] Other-Survey Questions	Unchanged
266823	Customer Experience Survey of Flood Insurance Other-Survey Questions	Unchanged
266804	HISP Required Naturalization Survey Other-Survey Questions	Unchanged
266423	Customer Service Collections for DHS - Batch B (FEMA) Other-Discussion Guide	Unchanged
266154	Community Engagement Risk Communication (CERC) Training Survey Other-Survey Questions	Unchanged
265995	Customer Service Collections for DHS - Batch A Other-Survey Questions	Unchanged
265590	GFIP Certificate Holder Survey Other-Survey Questions	Unchanged
264428	TSA Checkpoint Quarterly Trust Survey Other-Survey Questions	Unchanged