Information Collection

Customer Service Collections for DHS - Batch A

IC 265995 under ICR 202410-1601-001 · OMB 1601-0029.

Documents and Forms

Documents and forms in this information collection
Document Name	Document Type
2_1601-0029_A11 Section 280 FEMA Customer Experience CX Survey_Instr.docx	Other-Survey Questions
2_1601-0029_A11 Section 280 FEMA Customer Experience CX Survey_Instr.docx	Other-Survey Questions
3_1601-0029 A11 Sec280 FEMA App Beta Testing Process_Instr.docx	Other-Survey Questions
3_1601-0029 A11 Sec280 FEMA App Beta Testing Process_Instr.docx	Other-Survey Questions
4_1601-0029 A11 Sec 280 ACE Survey Word_Example_Instr.docx	Other-Survey Questions
4_1601-0029 A11 Sec 280 ACE Survey Word_Example_Instr.docx	Other-Survey Questions
5_1601-0029 A11Sec280_Annu Survey-If You See Something Say Something (S4) Campaign_Instr2.docx	Other-Survey Questions
5_1601-0029 A11Sec280_Annu Survey-If You See Something Say Something (S4) Campaign_Instr2.docx	Other-Survey Questions
1_1601-0029 A11 Sec280 Risk MAP Meeting Survey Questions__Instr.docx	Other-Survey Questions
1_1601-0029 A11 Sec280 Risk MAP Meeting Survey Questions__Instr.docx	Other-Survey Questions
4_1601-0029 A11 Sec 280 ACE OMB SurveyMonkey (1)_Instr.docx	Other-Survey Monkey Mock UP
4_1601-0029 A11 Sec 280 ACE OMB SurveyMonkey (1)_Instr.docx	Other-Survey Monkey Mock UP
1_1601-0029 A11 Sec280 Risk Map (1)_Appl.docx 1-Generic Application Risk MAP	IC Document
1_1601-0029 A11 Sec280 Risk Map (1)_Appl.docx 1-Generic Application Risk MAP	IC Document
2_1601-0029_A11 Section 280 FEMA CX Survey_App.pdf 2_Generic Application FEMA CX Survey	IC Document
2_1601-0029_A11 Section 280 FEMA CX Survey_App.pdf 2_Generic Application FEMA CX Survey	IC Document
3_1601-0029 A11 Sec280_FEMA App Beta Testing Process_Appl.docx 3_Generic Application FEMA App Beta Testing Process	IC Document
3_1601-0029 A11 Sec280_FEMA App Beta Testing Process_Appl.docx 3_Generic Application FEMA App Beta Testing Process	IC Document
4_1601-0029 _A11 Sec 280 ACE Survey_App.docx 4_Generic Application ACE Survey	IC Document
4_1601-0029 _A11 Sec 280 ACE Survey_App.docx 4_Generic Application ACE Survey	IC Document
5_1601-0029 A11 Sec280 Annual Survey-If You See Something Say Something (S4) Campaign_App.docx 5_Generic Application S4 Campaign	IC Document
5_1601-0029 A11 Sec280 Annual Survey-If You See Something Say Something (S4) Campaign_App.docx 5_Generic Application S4 Campaign	IC Document

Information Collection (IC) Details

View Information Collection (IC)

IC Title:

Customer Service Collections for DHS - Batch A

Agency IC Tracking Number:

IC Status: Unchanged

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

table that charts list of instruments
Document Type	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Survey Questions	Yes	Yes	Fillable Fileable
Other-Survey Questions	Yes	Yes	Fillable Fileable
Other-Survey Questions	Yes	Yes	Fillable Fileable
Other-Survey Questions	Yes	Yes	Fillable Fileable
Other-Survey Questions	Yes	Yes	Fillable Fileable
Other-Survey Monkey Mock UP	Yes	Yes	Fillable Fileable

Federal Enterprise Architecture Business Reference Module

Line of Business: General Government

Subfunction: Executive Functions

Privacy Act System of Records

Title:

FR Citation:

Number of Respondents: 6,400

Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

table that charts list of burden
	Requested	Previously Approved
Annual Number of Responses for this IC	6,400	6,400
Annual IC Time Burden (Hours)	2,223	2,223
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

table that charts IC Documents
Title	Document	Date Uploaded
1-Generic Application Risk MAP		03/13/2024
2_Generic Application FEMA CX Survey		03/13/2024
3_Generic Application FEMA App Beta Testing Process		03/13/2024
4_Generic Application ACE Survey		03/13/2024
5_Generic Application S4 Campaign		03/13/2024

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.

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