OMB.report

Federal forms, ICRs, and supporting documents

OMB control number

Improving Customer Experience (OMB Circular A–11, Section 280)

OMB 2511-0001 · HUD/CFO.

OMB 2511-0001

These Presidential actions and requirements establish an ongoing process of collecting customer insights and using them to improve services. This new request will enable the U.S. Department of Housing and Urban Development (hereafter “the Agency”) to act in accordance with OMB Circular A-11 Section 280 to ultimately transform the experience of its customers to improve both efficiency and mission delivery, and increase accountability by communicating about these efforts with the public.

The latest form for Improving Customer Experience (OMB Circular A–11, Section 280) expires 2027-10-31 and is listed under ICR 202409-2511-002.

Latest Forms, Documents, and Supporting Material

Latest forms, documents, and information collections
DocumentType
ICR Template_A11 Section 280 Clearance v 5 13 24.docx (document unavailable)Supplementary Document
83c 2511-0001.pdfJustification for No Material/Nonsubstantive Change
83c 2511-0001.pdf Justification for No Material/Nonsubstantive Change
ICR Template_A11 Section 280 Clearance.docxSupplementary Document
30 day FR A11 Section280.pdfSupplementary Document
30 day FR A11 Section280.pdf Supplementary Document
Revised Supporting Statement B for HUD_A 11 Section 280 Improving Customer Experience (F).docxSupporting Statement B
Revised Supporting Statement A for HUD_A 11 Section 280 Improving Customer Experience (F) v 7 18 24.docxSupporting Statement A
PD&R Office of Technical Assistance Quarterly Call Survey Other-Screenshots
HUD/Federal Housing Administration (FHA) - FHA Resource Center Survey Other-Survey screenshots
HUD's National Servicing Center (internal) Survey Other-Survey screenshots
HUD's National Servicing Center (external) Survey Other-Survey scrfeenshots
HUD FHA FAQ Website Survey Other-Survey screenshots
HUD (FHA) Headquarters Survey Other-survey screenshots
Engaging with FHEO in the Discrimination Complaint Process Survey Other-survey screen shot
PIT Count Methodology and HMIS Experience Listening Sessions Other-Email
REAC NSPIRE Inspection Survey Other-survey screenshots
HUD Office of Housing Counseling (OHC) Customer Feedback Survey Other-survey
HUD's NOFO Applicant Experience Survey Other-survey
FHA Customer Feedback Surveys Other-survey
HUD Digital Experience Web Surveys Other-Survey
2025 Innovative Housing Showcase Survey Other-survey
HUD Digital Expericence Improving Public Customer Findability Other-Survey
Improving Customer Experiening (OMB) Circular Section 280 Other-Survey

All Historical Document Collections

Historical document collections
ReferenceFilingReceivedConcludedAction
202409-2511-002 Revision of a currently approved collection 2024-09-17
202408-2511-001 No material or nonsubstantive change to a currently approved collection 2024-08-12
202110-2511-003 No material or nonsubstantive change to a currently approved collection 2021-10-15 Approved with change
202107-2511-001 New collection (Request for a new OMB Control Number) 2021-07-19 Approved without change

OMB Details

HUD Digital Expericence Improving Public Customer Findability

Federal Enterprise Architecture: Community and Social Services - Community and Regional Development