OMB control number

Improving Customer Experience (OMB Circular A–11, Section 280)

OMB 2511-0001 · HUD/CFO.

OMB 2511-0001

These Presidential actions and requirements establish an ongoing process of collecting customer insights and using them to improve services. This new request will enable the U.S. Department of Housing and Urban Development (hereafter “the Agency”) to act in accordance with OMB Circular A-11 Section 280 to ultimately transform the experience of its customers to improve both efficiency and mission delivery, and increase accountability by communicating about these efforts with the public.

The latest form for Improving Customer Experience (OMB Circular A–11, Section 280) expires 2027-10-31 and can be found here.

Latest Forms, Documents, and Supporting Material

Document Name
83c 2511-0001.pdf Justification for No Material/Nonsubstantive Change
ICR Template_A11 Section 280 Clearance.docx Supplementary Document
30 day FR A11 Section280.pdf Supplementary Document
Revised Supporting Statement B for HUD_A 11 Section 280 Improving Customer Experience (F).docx Supporting Statement B
Revised Supporting Statement A for HUD_A 11 Section 280 Improving Customer Experience (F).docx Supporting Statement A
Improving Customer Experiening (OMB) Circular Section 280 Other-Survey

All Historical Document Collections

202409-2511-002	Revision of a currently approved collection	2024-09-17
202408-2511-001	No material or nonsubstantive change to a currently approved collection	2024-08-12
202110-2511-003 Approved with change	No material or nonsubstantive change to a currently approved collection	2021-10-15
202107-2511-001 Approved without change	New collection (Request for a new OMB Control Number)	2021-07-19

OMB Details

HUD Digital Expericence Improving Public Customer Findability

Federal Enterprise Architecture: Community and Social Services - Community and Regional Development