OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Improving Customer Experience (OMB Circular A–11, Section 280)

ICR 202408-2511-001 · OMB 2511-0001 · Received in OIRA

Forms and Documents
DocumentTypeStatusAvailability
2511-0001 30 Day Notice (2024-16857).pdf Supplementary Document Uploaded 2024-08-02 Repair queued
83c 2511-0001.pdf Justification for No Material/Nonsubstantive Change Uploaded 2021-10-15 Repair queued
ICR Template_A11 Section 280 Clearance.docx Supplementary Document Uploaded 2021-07-19 Repair queued
30 day FR A11 Section280.pdf Supplementary Document Uploaded 2021-07-19 Repair queued
Revised Supporting Statement B for HUD_A 11 Section 280 Improving Customer Experience (F).docx Supporting Statement B Uploaded 2024-08-02 Repair queued
Revised Supporting Statement A for HUD_A 11 Section 280 Improving Customer Experience (F) v 7 18 24.docx Supporting Statement A Uploaded 2024-08-02 Repair queued
IC Document Collections
IC IDCollectionTypeStatusForm
267154 HUD Digital Experience Web Survey Other-Survey Unchanged
266553 Office of Public Affairs – Bi-Weekly Stakeholder Briefing: Post Meeting Survey Other-Survey Unchanged
265799 Partner/Intermediary Customer Survey Other-Survey Unchanged
265310 HUD FHA Resource Center Surveys Other-suvery Unchanged
264343 Engaging with FHEO in the Discrimination Complaint Process Survey Other-survey Unchanged
261631 Waitlist Data Management and Burden Improvement at HUD: Prototype Testing Other-Survey Unchanged
260377 HUD REAC NSPIRE Inspection Survey Other-Survey Unchanged
259771 FHEO Filing a Complaint Case Completed Survey Other-Survey Unchanged
259770 FHEO Filing a Complaint Pop Up Survey Other-Survey Unchanged
259769 FHEO Filing a Complaint Behavioral Intercept Survey Other-Survey Unchanged
259768 FHEO Filing a Complaint Web Page Survey Other-Survey Unchanged
259690 Waitlist Data Management and Burden Improvement at HUD Other-Survey Unchanged
259447 Waitlist Data Management and Burden Improvement at HUD Other-Contacts Unchanged
258846 HUBC Students Homeownership Community Interview Other-Question and Conversation Guide Unchanged
258844 Historically Black College and University (HBCU) Students Community Homeownership Survey Other-Survey Unchanged
257950 Waitlist date Management and Burden Improvement at HUD Other-Email Invitations Unchanged
251988 HUD Discrimination Complaints CX Research Other-Template Unchanged
251987 FPM Website Experience Survey Other-Instrument Unchanged
251985 FPM Interaction Survey Other-Instrument Unchanged
251618 PAVE Website Survey Other-Screenshot Unchanged
249981 HUD/Federal Housing Administration (FHA) - Santa Ana Homeownership Center Survey Other-Survey Unchanged
249980 HUD/Federal Housing Administration (FHA) - FHA Resource Center Survey Other-Surv ey Unchanged
249979 HUD/Federal Housing Administration (FHA) - Philadelphia Homeownership Center Survey Other-Survey Unchanged
249978 HUD's National Servicing Center (internal) Survey Other-Survey Unchanged
249977 HUD's National Servicing Center (external) Survey Other-Surveyy Unchanged
249975 HUD Headquarters Survey Other-survey Unchanged
249974 HUD's Federal Housing Administration's (FHA) FAQ Website Survey Other-survey Unchanged
249966 HUD/Federal Housing Administration (FHA) - Denver Homeownership Center Survey Other-Survey Unchanged
249965 HUD/Federal Housing Administration (FHA) - Atlanta Homeownership Center Survey Other-survey Unchanged
249887 Equitable Engagement at HUD – Young Adult Listening Session Other-survey Unchanged
249848 HUD Customer Experience (CX) Other-Survey Unchanged
249760 Equitable Engagement at HUD – Credit-Related Barriers to Homeownership Other-Questionnaire Unchanged
ICR Details
StatusReceived in OIRA
Agency/SubagencyHUD/CFO
OMB Control No2511-0001
Type of Information CollectionNo material or nonsubstantive change to a currently approved collection
Previous ICR Reference No202110-2511-003
Date Submitted to OIRA1969-12-31
Requested Expiration Date1969-12-31